Something is not right with banggood and shipping times..

hmā€¦ordered things 11 aprilā€¦29 in handsā€¦.never had problems with themā€¦.

yeah i didnt either prior to this, 15+ orders all with same shipping ā€œPriority direct mailā€ but right gotta be right, they had my money 2 months and my goods never arrived soā€¦

i would ask them after 2 weeks whats going onā€¦.or soā€¦never waitid so long.except christmas and ch.new yearā€¦do the paypal disputeā€¦.2 months and more is not ok!!

yeah i mailed them several times, asking where is my package ,tracking never updated only one time march 7 item is pre-advised that made no senseā€¦ only got back same response, ā€œwait 5 days shipper will soon updateā€ i mean what lame response was that lol ? good thing there is paypal otherwise many customers would lose money on suchā€¦

so if anyone is waiting one month or more and still not arrived, just do a paypal dispute and u should get money back hopefully like i did.

yes.i did this for the first time with dealextreme.dead eshop for meā€¦.and money are back:))do the paypal

Glad you got your money back. :+1: ā€¦ Stuff just happens sometimesā€¦ for no reason.

Donā€™t let one bad experience outweigh all the 15+ good ones.

It sucks that the law of averages caught up to you. Your package is lost to who knows where. Might even show up. That is probably what they were hoping for. Next year I am staying away from CNY even if the deals are good. Too much drama.

I made my first order with BG on an in-stock Convoy C8+and two S9s for gifts using coupon codes last week. Now on backorder suddenlyā€¦

For several years, I considered BG to be a trusted seller.
Somethingā€™s wrong this year.

XTAR VC2 paid 27/02/2019 - not yet delivered, NCR18650 paid 7/7/2019 - not yet delivered,
DQG Slim paid 14.4.2019 - money back offered, allegedly not in stock but on stock,
Sofirn SP36 paid 25.4. - offered a refund.

I donā€™t understand the point of sale that doesnā€™t sell.

I wanted to add one more data point to the discussion:

- ordered a flashlight on banggood

- tracking showed up 3 days afterwards (on all relevant tracking sites)

- arrives at customs/import border check about 12 days afterwards

  • at my door 5 days afterwards
    In total 21 days with tracking.

their live chat sometimes work sometimes not?

never worked for me, but they are available immediately on facebook messenger

so-exactly one month-delivery from orderingā€¦.thats not bad,but also not so fast as i foughtā€¦

Itā€™s been over a month since I ordered the Astrolux MF04 XHP-35 NW from Bangood and they havenā€™t even shipped yet, theyā€™re still ā€œrestockingā€, my order is ā€œbeing processedā€ and ā€œLullabyā€ from customer care is trying to put me to sleep with crap like ā€œweā€™ll ship soonā€ or ā€œplease donā€™t hesitate to let us know if you need anythingā€ or other similar evasive crap. Its like emailing with a bot. Iā€™m starting to be a little worried and a little pissed because theyā€™re keeping my $160 for over a month now and some kid is telling me over email to ā€œfeel free to contact us at any time, especially if this parcel is not dispatched on timeā€ when they have no idea when they will ship the f parcel.

ridicilous!! just do a paypal dispute, they have clearly not shipped your order therefor u have right to cancel and get your money back, if they cant manage get it in stock its not your problem, they shouldnt be suprised nobody wants wait a month for an order and its still not sent outā€¦ madness

Well, I made the mistake of using my credit card for payment so Iā€™m screwed and have to wait for them to deliver. Itā€™s not right to keep someones money like that, if they wonā€™t ship in a weeks time Iā€™ll think of something to make their life a little harder.

Did you try using the order screen to cancel and get a refund? It has worked for me in the past when stuff wasnā€™t in stock. Just took a couple of days. I pay with Paypal, but it should work the same for credit card.

can u not call your credit company and ask them for help ?

My last order was shipped on the 19th and received on the 25th, That was to the uk.

I placed an order on Banggood 2 days ago, and this morning I got a ā€œshippedā€ notice. So far, so good.

The one I had trouble with this weekend was AliExpress. I put an item into the cart, then logged in (I forgot to do that earlier). This vacated my cart contents. I put the item back into the cart, went (pretty quickly) through the checkout procedure, and at the very last click I got an error message saying my checkout had taken too long and Iā€™d been logged out! The heck with that. I found what I wanted on ebay and bought it there, saving $2 in the process (surprise, surprise).