Okay, you talked me into it. I'll take one for the team and quit my day job and start up a USA-based flashlight shop online. I'll carry similar product as CNQG and Intl-outdoor.
Let me check.. it's still April 1, right?
In all fairness, Ric seems to be good people so try to get in touch with him directly if you can. CNQG needs a JO on their staff (Solarforce-sales.com).
Always use a CC with PP because their customer "protection" is worthless. Then you can have the CC company charge it back, regardless of what the stooges at PP say. Sometimes the threat of a charge-back is enough to motivate PP.
Well i dont think i jumped the gun, i have not slagged them off just asking advise. Anyway my reply that registered mail is not an option and postage unregistered will be circa $15 i requested discount on repurchase of original light, here is the reply:
'Ok, The ZIX valued 27.5$, plus the shipping cost by registered,
Not contacted Rick directly, should i just PM him on here? I just used the CS mail they list on the website. I think maybe a bit more off would be nice TBH
So basically you paid full price for the light you dont want, then another 22$ for the light you do want, so it works out to over $50 to get your light...
I would email and ask for RIC and reference this thread in the forums and tell him to send the right light, no charge, or send the cost of return shipping.
Don't accept anything that costs you a DIME more than you already paid.
Pardon my involvement. I PM'ed RiC-CN with a link to this thread and asked that he get involved, to correct the situation.
I know I am sticking my big nose in it, but I did anyhow, since this now involves many people watching and waiting for the outcome.
CNQG needs to address it now, in this thread, so we all can see what they are really like, so we can continue to buy or not buy, based on their final decision to rectify the problem.
I just don't understand the philosophy of trying to back out of taking responsibility, when a vendor makes the mistake. I guess it's a cultural difference thing. It seems that overseas vendors do ithis stuff all the time and somehow make the buyer feel like they are at fault. I just don't get it.
I just did a simple “heads up”, check out this thread, that’s all. Not my place to do anything more, probably not my place to do it at all, but as long as it’s cool with you… Probably will take many hours for any response, due to the time zones.
04/03/2012 - 20:57Ric replied that he will look the whole thing over, see what is going on and take care of it. So give him a few hours to a day and see what happens.
Glad it worked out as I knew it would. Ric has never let me down and has been nothing short of great to work with in my experience. If I know Ric I wouldn't be surprised if he let you keep the one and sent you an F12 for whatever the price difference may be.
I think they all try to persuade us to accept the error and move on. It appears to be mostly cultural differences. When you think about it, it's almost amazing a Western resident can come to a satisfying resolution with a Chinese proprietor.
For me, Ric and CNQG are on the short list for reputable, China-based vendors.
I have had several dealings with Ric directly and every one has been done correctly and with satisfaction. I have seen that with KD also. I used to contact the owner directly and every order was done right. I think the owners rely too much their workers to settle matters that are beyond their scope, but whatever the reasons, there are huge cultural differences between east and west. Big enough that we will never understand and they will never understand. The US seems to be unique in it's demands for perfection from vendors and if it's not perfect everyone better bend over backwards to make it right. I think the Chinese have a whole different philosophy about that, maybe not, but it sure seems that way. Either that or they are just plain selling the stuff so damn cheap that they can't afford to "make it right" when there are problems and that's probably a big part of it too.
Well subject to conformation it's $17 shipped for the F12 so not everyone would be happy but I have to accept its not their fault shipping back is so complicated and pricey