My kids laugh at me until they need a light and then they don’t. But after they’ve used the lights for whatever purpose they’re back to laughing at me again :person_facepalming:
That clip shows the truth about recalls for every industry not just cars. It is unfortunate but that’s just how all companies work. Safety comes last, money comes first. Samsung was notorious for trying to silence their customers who reported explosions with the Note 7 and not willing to do anything until the U.S. Consumer Product Safety Commission had to step in and forced them to a recall.
one of the issues in this case for a recall is the cost for Imalent to have people ship back the lights to their head office, which would probably cost as much as the lights costs due to weight & distance.
Who did you contact to get to warranty your light? I’ve sent emails to at least 4 people now with no response. It’s been a lil over a month (more like 2) with no response but from one US distributor. They were only worried if I bought the light from them directly or not. Once they found out it didn’t they quit returning emails. I only asked them who I can contact about a warranty claim. I wasn’t blaming them and tried to be polite as anybody can.
Seems since I won this in gear bests drawing last march instead of buying it nobody cares if I have a working light. I’m about ticked off enough to go back in every forum I ever said anything good about this light and update with the lack of customer service I’m getting.
Imagine being a worker in their office, looking nervously at a big box of returned flashlights and hoping nothing explodes …. perhaps their unwillingness to take back the problem model is a legitimate fear of having a bunch of them all in one place.
Do warranties even apply if you get the light for free? If they refunded you, you’d get $0. So, I’m not sure they’re obliged to fix a broken light.
I guess it’s worth a shot contacting Imalent directly. It’s absolutely no surprise a random retailer won’t help you. What’s the normal length of an Imalent warranty?