That clip shows the truth about recalls for every industry not just cars. It is unfortunate but thatās just how all companies work. Safety comes last, money comes first. Samsung was notorious for trying to silence their customers who reported explosions with the Note 7 and not willing to do anything until the U.S. Consumer Product Safety Commission had to step in and forced them to a recall.
@ SKV89
Well said & true. 
one of the issues in this case for a recall is the cost for Imalent to have people ship back the lights to their head office, which would probably cost as much as the lights costs due to weight & distance.
Imalentā¦ āWe will light your house up at nightā
With many many lumens of nice warm CRI100 light.
Just change the name to Immolate
Dang, you beat me to it! :laughing:
Who did you contact to get to warranty your light? Iāve sent emails to at least 4 people now with no response. Itās been a lil over a month (more like 2) with no response but from one US distributor. They were only worried if I bought the light from them directly or not. Once they found out it didnāt they quit returning emails. I only asked them who I can contact about a warranty claim. I wasnāt blaming them and tried to be polite as anybody can.
Seems since I won this in gear bests drawing last march instead of buying it nobody cares if I have a working light. Iām about ticked off enough to go back in every forum I ever said anything good about this light and update with the lack of customer service Iām getting.
Yep i believe it was that address.
Imagine being a worker in their office, looking nervously at a big box of returned flashlights and hoping nothing explodes ā¦. perhaps their unwillingness to take back the problem model is a legitimate fear of having a bunch of them all in one place.
I got rid of all my Imalents, not worth risking a limb or life over cheaply made flashlights.
Do warranties even apply if you get the light for free? If they refunded you, youād get $0. So, Iām not sure theyāre obliged to fix a broken light.
I guess itās worth a shot contacting Imalent directly. Itās absolutely no surprise a random retailer wonāt help you. Whatās the normal length of an Imalent warranty?
can you please forward me the email to martin@m4dm4x.com?
Shellen said she did not receive a email about this problem
IMO they should give you a new light AND a new head
Well said. Thatās what I as thinking too when I read his post.
Iām not bothered if they donāt fix it since I have $0 in it since I did win it. At the end of the day Imalent got their money (Iām sure they didnāt give the light to gearbest). When I received the light I filled out my warranty paperwork.
As for the warranty:
āAll Imalent products are covered by our warranty service. DOA/defective products can be exchanged for a replacement through a local distributor/dealer within 15 days of purchase. After 15 day, all defective/malfunctioning Imalent products will be repaired free of charge for a period of 60 months from date of purchase. After 60 months, a limited warranty applies, covering the cost of labor and maintenance, but not the cost of accessories or replacement parts. The warranty is nullified in all the following conditions:
- The product(s) is/are broken down, reconstructed and/or modified by unauthorized parties.
- The product(s) is/are damaged through improper use
- The product(s) is/are damaged by leakage of batteries.ā
Iām well in the 60 month time frame. If they aint gonna warranty it Iām fine with that I just want somebody to tell me so Iāll throw it in the trash.
did you email sales@imalent.com?
I musta deleted the original email. I am sending another one right now
They should warranty it, since itās still within the warranty period. Hard to know if they will, since you havenāt said if you contacted Imalent. A retailer isnāt going to help you. Take Mad Maxās advice.
I used the email (one given above) first as it was the only one on the paperwork. I resorted to contacting retailers after I never got a reply. I only was contacting retailers trying to see if there was a different email to use. I never expected a retailer to do anything but maybe give me some info on a different contact email.
This all started about 2 months ago now. Heck I even started a thread on here about it back then.
I have sent another email today. Maybe the other got sent to spam or a trash folder, I do understand it happens. Hopefully this one goes through. Frankly I just want to know if they will fix it, if not Iām gonna tear the battery pack apart and use the cells. Maybe sell the remains to somebody that wants to tinker with it for a few bucks. Iād rather have the working light though.