Positive Comments about Neal Zhang owner of Neals Gadgets

Neal quickly addressed concerns about the FW3A optic change and gives all indications of doing right by his customers.

IMO, good communication and honesty with customers is one of the most important things a business can do, and this is an example of Neal getting it right.

/\ Amen. . :+1:

When I ordered my PL47 from him I had some issues. He never sent the battery and the light never came with a tube to use 18650s. The light was completely useless. It took about 2-3 weeks to get the battery and 18650 tube. I’m just glad that I eventually got them.

Stuff happens, and sounds like he made it right. You said you got the apparently ’missing items’ in 2 weeks??
Sounds pretty good to me.

I ordered a BLF GT70 (one of several) and it arrived damaged and the wrong color. This box must have fallen out of the airplane - the head of the flashlight is bent which is shocking given the thickness of the metal. The handling might be the fault of DHL but the color selection is an error at the store.

I have emailed and messaged Neal - awaiting response.

Woah. The head got bent?!

Did they throw it out of the airplane mid flight? lol.

Yes I can’t screw the battery tubing into the head it’s so bent.

Mine head was bent the same way. Poor packaging.
Neal should improve communication skills for sure.
I imagine many emails he is getting, but that’s the way it is in business.
All should be replied.
Mike

Tough luck for sure, especially about the shipping damage. :frowning:
But stuff happens sometimes. Hopefully it will get sorted out soon.

Still no response to chat or email. Hopefully something today.

Have you sent Neal a PM here on BLF? If not…. I highly recommend doing so. :slight_smile: … :+1:

Yep I’ve been stuffed over by Neal too. Been waiting since April. 6 emails later and still no response. Order torch through frame. Spoke to him and he emailed Neal a week ago.oh well flashlight and battery no show $50 down the drain.

Neal answered my PM and is sending a part. Will try to update when it arrives.

Six orders in 5 shipments. No dramas fortunately.

GT Mini
ROT66 & D4S
X6S
GT Micro
FW3A

I think poster above has a good theory - too busy.

Try PMing him on the forum here. He is pretty busy and also has a pretty freshly born baby, but from what I can tell he is trying to do right by people.

I am confused…. Who or what is “frame”.

Who did you speak to that “emailed Neal”??

TIA… :slight_smile:

I guess he means Freeme with a promo code?

Could be… I have no idea though?? A very confusing post ’to me’.

FWIW, I’ve ordered a few times from Neal. My most recent was a GT70, and I started getting concerned after a couple weeks and no shipment notification. I posted here and the consensus was to just wait a bit. I did and it shipped a few weeks later. I’ve gotten everything I’ve ordered and in good condition. Apparently the GT70 was back ordered, but wasn’t listed as such when I ordered mine. I would have patiently waited had I known, the deal was good enough to make it worth my time. I just had no indication that would be the case, and my previous orders had come pretty quickly (for the distance traveled). Guess what I’m saying is that its another case of communication making customers a bit uneasy, but in my case everything’s fine in the end.

He’s a good seller , but unfortunately if you get a faulty item you will be in for a very long wait. You will get it replaced eventually though.