Fasttech sent a wrong item but denies that

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Agro
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Fasttech sent a wrong item but denies that

I ordered DQG Tiny NW some time ago. It arrived recently…but with a cool emitter.
I complained to them with the following picture to show the mistake:

They requested to fire it up and show a beam.
Here’s the beam next to Skilhunt H03 NW. I told them which is which but I won’t tell you. Silly Make a guess.

Their response?

Quote:
As per the supplier, this item is the correct one. The difference between Neutral White and Cool White should be very small, would you please keep the item, we will make partial refund 2$ to your credit card.

Now they got me angered.

I understand that mistakes happen.
But lying straight to my face is not OK. Hoping I’m clueless and easily manipulated is not OK.

@fasttech
Any comments?

roguesoul
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The difference between CW and NW is certainly very small at the $2 valuation. However it’s your two bucks and Fasttech will not be getting any of MY money. Tell them that for me.

hIKARInoob
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I think this is pretty rude. And it doesn’t make sense either. So you ordered a neutral white, then you received a box that says “cw”, and Fasttech even says that the cooler beam on the photo is the correct neutral white? What are the odds you actually have a nw? I’d say zero.
I certainly would not accept their offer.

everydaysurvivalgear
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Message Fasttech on here hes names Noel he should be able to fix it for ya.

lotrbfme
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Something similar happened to me with a chinese seller on Ebay. I ordered a NW and got CW. However he refunded me 50% off the cost which I agreed

varbos
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Imagine a vegetarian goes to a restaurant and orders a vegetarian meal. The waiter brings a steak and says “oops, if you keep it you can have a $2 discount”

That’s how I see this. You don’t want a CW flashlight + $2. You want a NW one and that’s the only acceptable resolution.

I will watch this thread closely and if you do not receive good treatment I will not buy anything from Fasttech again.

hIKARInoob
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varbos wrote:
Imagine a vegetarian goes to a restaurant and orders a vegetarian meal. The waiter brings a steak and says “oops, if you keep it you can have a $2 discount”

The Fasttech waiter would say: “ Sir, I talked to the supplier. And you don’t have a steak on your plate, it’s brown bleeding broccoli.”

Agro
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everydaysurvivalgear wrote:
Message Fasttech on here hes names Noel he should be able to fix it for ya.

Right after posting this thread I asked the user “fasttech” to tell their side of the story. I see that they were on the forum yesterday so I hope they’ll answer.
everydaysurvivalgear
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Yea like all Chinese companies some times things get lost in translation plus some times companies need a push. I find Fasttech usually have the best customer service for me personally.

I mean i am still waiting for Gearbest to send me my prize i won for last year self built contest lol its almost time for this years contest.

Nev
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I think the ho3 is on the right ,
Because I can see it LOL

Petr Sixta
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I have both CW and NW versions. The difference is very visible.

hodor
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Disgusting. I’ve had this happen to me once before, from one of the smaller well known vendors who should’ve known better. Suffice to say that was the last time I ordered from them. I hope you ordered via PayPal and can claim a refund.

scosgt
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I ordered two AWT IMR 26660 4500 MAH batteries off ebay,
before I placed the order I asked if they were genuine, and he replied that he buys direct from them.
They arrived today and do not have the security stickers.
Charging them up, but I bet they won’t run Turbo in the Rofis MR-70, which is a true test of a high drain battery.
Typical

Lightbringer
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Dunno how much the light goes for or what percentage 2bux might be, but part of the problem is that to >99% of the world, you explain NW vs CW and they’ll just roll their eyes like you’re a nut. “White is white”, and a slightly different shade makes zero difference to them. Flat Stare

 

Wanna get pist off, get this…

I order a desk thermometer from a seller on AX. Normally, you order a brick and it’ll arrive mummified in 1lb of bubblewrap and clear packing tape that takes a half-hour to unravel. These geniuses instead stuffed the big-glass-displayed thermometer into a ziplock bag with 1 sheet of paper-thin “foam”, and into a form-fitting plain stretchy-plastic envelope. Zero protection for the huge glass face. And of course it’s cracked, and a third of the display is filled with LC “ink”.

Message after message after message goes unanswered. I finally put in for a dispute, pointing out all of the above, with pix.

Seller’s counteroffer? 0 refund, 0 replacement.

Oh, this is gonna be fun.

 

Anyhoo, what about explaining your pressing need for NW, for color accuracy, how you need a NW light for your job, whatever your reasons? Evil

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Macka17
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Regardless of shade.
If it the one on left I’d be flogging it
It’s a shit looking beam regardless of colour.
and buying another of the ones on right,
At That range from the board.

I’d just be opening a complaint with Paypal.
They’d call us too fussy but.
I go for 5000ish every time too.

You the one paying for it. and THEY did give you a choice.

avservice
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I have had a few items in my cart with them and just dropped the idea.

This is not on you at all and I am not sure why they think they should presume that it is?

Jack Kellar
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Yeah, crossing off Fasttech from my store list for the foreseeable future.

CJ Avlis
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FastWho?? They wouldn’t know customer service if it walked up and bit em in the face.

mortuus
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IF they cant manage to send out correct tint to customers, whats the point having multiple then? it shouldnt be a gamble if u get cool white or not.. they suck then.

...where Frugal meets with Flashlight!

Agro
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I just got a response:

Quote:
Since the difference between Neutral White and Cool White is very small, so it’s difficult to find out the item is cool or neutral if there is no comparesion. We have contacted the supplier to double checked issue with the video and pictures you provided, the item you received should be Cool White, our supplier made a mistake that offered us a wrong one. We apologize for the trouble and mistake caused. Please accept our deeply apology.

Would you like us to refund or reship the correct item to you? If you need us to resend, we will test firstly then ship to make sure you will receive the correct one. Please trust, we will do our best to help you fix the issue as soon as possible.

Thank you for your understanding and patience in this case. We do really appreciate.


I asked them to ship me a NW one.
hodor
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There’s no need to test, it’s clearly labelled on the box! Facepalm

Oh well, hope you get what you ordered Smile

mortuus
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lame excuse… even if maker labeled the lights wrong its their responsibilty that customer gets correct tint..

and its obvious on the pic that its a cool white.

...where Frugal meets with Flashlight!

Lightbringer
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Soooooo… rather’n a stinking 2bux, they’re gonna ship you a 2nd light for free?

Damn, wish people’d make that mistake with me more often. LOL

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hank
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Yeah, I bought an “amber LED” light from them a while back and got “warm white” instead.
Basically they don’t know what they’re selling, they’re just passing orders they collect on to whoever’s shipping whatever.

Lightbringer
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hank wrote:
Basically they don’t know what they’re selling, they’re just passing orders they collect on to whoever’s shipping whatever.

Well, yah, especially if you can get everything from dtp boards, to vape juice, to plant seeds, to naughty s3x t0ys, and all sorts of other stuff, all in the same order. Kinda like Omni Consumer Products…

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varbos
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Glad you got a good resolution. I believe the replies and support from BLF members helped to achieve this resolution – shows the importance of community and sticking up for fellow consumers.

Barkuti
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Lightbringer wrote:
Soooooo... rather'n a stinking 2bux, they're gonna ship you a 2nd light for free?

Cool, but no free banana… 

Best way to earn a prize… unexpectedly. Big Smile

 

 

 

USA
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fasttech support is typically very good, they helped me many times when something didn’t go as planned.