Tough luck for sure, especially about the shipping damage. 
But stuff happens sometimes. Hopefully it will get sorted out soon.
Still no response to chat or email. Hopefully something today.
Have you sent Neal a PM here on BLF? If not…. I highly recommend doing so. 
… :+1:
Yep I’ve been stuffed over by Neal too. Been waiting since April. 6 emails later and still no response. Order torch through frame. Spoke to him and he emailed Neal a week ago.oh well flashlight and battery no show $50 down the drain.
Neal answered my PM and is sending a part. Will try to update when it arrives.
Six orders in 5 shipments. No dramas fortunately.
GT Mini
ROT66 & D4S
X6S
GT Micro
FW3A
I think poster above has a good theory - too busy.
Try PMing him on the forum here. He is pretty busy and also has a pretty freshly born baby, but from what I can tell he is trying to do right by people.
I am confused…. Who or what is “frame”.
Who did you speak to that “emailed Neal”??
TIA…
I guess he means Freeme with a promo code?
Could be… I have no idea though?? A very confusing post ’to me’.
FWIW, I’ve ordered a few times from Neal. My most recent was a GT70, and I started getting concerned after a couple weeks and no shipment notification. I posted here and the consensus was to just wait a bit. I did and it shipped a few weeks later. I’ve gotten everything I’ve ordered and in good condition. Apparently the GT70 was back ordered, but wasn’t listed as such when I ordered mine. I would have patiently waited had I known, the deal was good enough to make it worth my time. I just had no indication that would be the case, and my previous orders had come pretty quickly (for the distance traveled). Guess what I’m saying is that its another case of communication making customers a bit uneasy, but in my case everything’s fine in the end.
He’s a good seller , but unfortunately if you get a faulty item you will be in for a very long wait. You will get it replaced eventually though.
have a copper fw3a placed order, so far previous orders no issues for me i think this will also not be a problem. it sucks if u get a wrong light or so but atleast he tryied hard to fix any mistakes.
I’m wondering how long it will take him to send my E07 ordered few days ago…heard he has a big backlog >_<
I placed two orders on 8/27.
Both have already cleared customs in Chicago and should be here 9/6 according to USPS
Now hoping they are the right things I ordered!
I ordered from his site on 9/2 and received 9/6. I didn’t know that you get a package from China that fast.
I placed two orders, 8/25 and 8/27. One came yesterday, the other today. Very very good.
Glad to hear an astounding review and comment for Neal… I believe all of us have a great dealing with in different ways positively. My experience with him being a new buyer and new member of BLF, he is very patient in answering every queries night and day whenever he is “online in the messenger” and even offer a better product….
He even posted the shipping details n your account once the payment and shipping info was concluded and updated whenever you make a follow up. … delayed deliveries might not his fault.so don’t blame Neal for this.
Honestly, to anybody…. don’t be jealous because aside of given you discounts and he also gives freebies….
Thank you very much Neal for having like you in this kind of business…. I know you are a busy person and even sundays you still have time to attend with your client’s queires…
Again Neal more power goodluck.
Worst seller ever in my opinion.Ordered An fw3a 19/8 and still not shipped.He also doesn’t answer questions through different channels(email,messenger,paypal,…)
I’ve opened claim at paypal, the only thing left…
I wanted to add my 2 bobs worth here about Neales Gadgets preparedness to go the extra yard. I bought a relatively inexpensive key chain light that ‘carked it’ within 3 months. After several email exchanges, Neal offered to send me an upgraded version at no extra cost. Naturally,I was most appreciative, and feel that his business acumen and generosity need to be acknowledged and recorded. 