” Banggood requests video after video claiming that they can not see the Problem”
correct
they need a video to process your claim
photos are not a video
the person is just following a script, to keep their job
post the video… it wont really matter what it shows, they just need to check of a box on a form that says you sent the video
then they move to the next step in their script
they lowball you
then you open a paypal dispute
total game changer
you get a full refund, and you get to keep the defective light… done
post the video, file the paypal dispute, you win
suggestion, in the video, use a chopstick or laser, to point at the part of the light you want to show is defective
you photos are full of irrelevant visual info, if you add a yellow arrow, it would help, me. But it wont satisfy the video requirement
just trying to help… the people looking at your photos, have no idea how flashlights are built, they are office workers, and non native english speakers… they want to keep their job… help them to help you, without pissing off their boss… post the video, file the dispute, that pretty much puts an end to the script and bumps it up a notch
bangood does not want paypal to cut them off for too many unresolved complaints
bangoods goal once you file a dispute, is to get you to sign off that you resolved the conflict… thats a whole new department contact… dont sign off… let paypal work for you
do not sign off until paypal shows you the money… you will win, if you follow the script Im giving you
staff in customer service keep their job, bangood corporate keeps their mechant account at paypal, you get your refund