really… i give up believing that FF would improved their QA by now… guess not… sad :person_facepalming: looks like you got a factory test sample head or something that shouldnt reach the customer….
Sample size of 1 here, but the cu/ti light I received was basically perfect.
I originally received a copper colored bezel, but an email to FF had that corrected in short order.
I ordered 2x more of the special material E07s and in both cases, I was told about issues BEFORE shipping.
The brass one had one tint bin listed on the website, and they received a different bin from their supplier. Jacky emailed me with the news and ordered acceptable options for a resolution.
I also ordered an all copper version, and got an email today that they had issues on the last run and the result was not satisfactory. I was offered another version or a refund if I preferred. I’ve emailed him back and forth today until a resolution to my satisfaction was reached.
I understand some have had difficulties with these lights, but all my interactions and all the products I’ve received so far have been great.
I sent my Copper E07 to the US facility over a month ago after it broke and I have not received any word of anything yet. I have tried emailing Jacky and have not heard back.
Now my Brass E07 is completely dead too.
What is going on with this? Is anyone having such a bad experience as me? Has anyone heard from Jacky recently?
I just heard back from Jacky. I will be sending him a video of the Brass and hopefully he will be checking up on the status of my Copper E07. I will update as this is dealt with.