I was not impressed with the trit optics I ordered from Neal. They are not drilled on center, nor glued. One optic was completely missing a trit, and the other had traits fall out multiple times during installation as a result of not being glued.
I’m done with trits in general though because my eyes have to be dark-adapted to even see the light from them.
I contacted Neal about my E01 SST20 he replied next day told me the was a delay, and shipped it two days later.
He has always got back to me via email.
I have received 4 orders from him
All shipped right away, all received in good order.
I recently received the wrong light from him. I sent an email referencing the order number. I explained what I ordered and what I had received, and said that I would await his instructions. No instructions came but about a week and a half later I received the correct light. Previous orders had no issues. Things happen.
For me, they at least responded to a question. Delivery was the proverbial slow boat. They are better than Kaidomain which I can’t get a reply from.
I was wondering if anyone had any advice. I purchased some tritium optics from Neal a good while ago. He shipped them within a week and I was provided a e commerce DHL tracking number. The number reads as invalid when placed in the DHL tracking system on thier website. All my attempts to reach Neal have been unsuccessful for the last month. When I click on the “tracking” email it just says picked up by shipping partners and otw to California.
What is the longest you guys orders remained in this status? Also have you guys been able to communicate with Neal?
Thank you
That particular type of DHL shipping is quirky that way… there is only like one DHL website where you can track it, and using the tracking number on the USPS site shows nothing pretty much all the way until it gets to the PO in my town.
Try this website for tracking:
I had a REALLY long wait for one of my orders to arrive (felt like MONTHS), but I think it was mostly just the excitement coupled with a slightly longer than normal shipping wait time. If it shipped, there is nothing more Neal can really do unless it was shipped to the wrong address or some other mistake on his end.
Amazon packages get to my house next day in most cases… they even deliver on Sundays, so I can get almost anything to my house in 1-3 days. Any Chinese company/shipper will look terrible when compared to Amazon Fulfillment.
First try 17 track to track your item.
The listed tracking number and who is shipping is sometimes wrong, the tracking number for me has always been right, just who is shipping nhas been wrong. Are you contacting via email? always had an answer from him.
I’d like to start by saying that many here have had great experiences with NealsGadgets. And, I don’t think Neal intentionally tried to rip off anyone. I believe Neal just got inundated with FWXX orders and got disorganized for a while.
However, after weeks of multiple attempts trying multiple ways to contact Neal and resolve the issues with my last order, I was finally forced to use my last resource. I reluctantly started a PayPal case. Good or bad, I will update the group with results.
My experience is this.
I ordered 1 Fireflies E07 on Agust 30, I don't remember about the 7 days of festivity in china. I try to contact Neals since the website shows my order as unfulfilled. He does not reply to any emails and I sent several emails asking for updates 10 days after the purchase. In my order, I pay $11 dollars for fast shipping 5-8 days.
Finally, he contacted me via facebook chat and told me the order was shipped yesterday on October 17. The next day October 19 I received a package with the light and I was very happy but confused about how in the world arrived that fast. Anyway, about 3 days ago I got another package with a second E07 exactly as the first one. He sent 2 E07 and I pay for one. I contacted immediately via facebook chat and I told him what happen. He just asks me if the light was the same model and I say Yes! and also ask him how he wants to resolve this since I don't want him to lose money for this. I want to pay for the second E07 even when I don't ask for it but he never responds back to me.
My resolution is. He obviously is a good guy and a very busy guy as well. The communication problem can be from translations or connections problems. I don't know.
I absolutely will buy again from him since he demonstrates he is an honest person but I learned if you have rush dont buy from China because the delays are not only in the delivery company, the US custom can take days to release and clear container adding more delays.
But if you want a cheap price for a good product you need to learn to wait.
Did I notice two first time posters both have negative comments about this seller? Did one post a comment immediately after someone else had a question about a trit sight? I post infrequently because I have little to offer to those so much smarter than me. But this seems funny.
Negative comments pile on me just don’t ya’’ll be taken for fools
I have gotten I think 4 orders from neal.
All were shipped promptly and arrived quickly.
During the last days/week, Neal was busy as he was taking Martin (M4D M4X) to the flashlight manufacturers!
I got a reply from him about an order I did by using the BLF private message system.
I suppose Martin only returned from China today (25th) so Neal may be resting or catching up with orders and mails/messages.
Ordered twice from Neal, both lights arrived without bigger issues. Second time there was a delay because his wife got his child got born. Though hearing about Neal not reacting to mails etc. is not new to me. To me he seems like an honest dude, but communicationwise somewhat chaotic.
I regret to inform the group that I was never able to work out the problems, with my last order from NealsGadgets, with Neal. I asked help from PayPal. They found in my favor.
After more than a dozen orders with Neals Gadgets I have had several problems all of which have been resolved, most of the time, with Neal never replying to me directly but simply taking care of the issue in a way more generous than what I requested.
Did order a Lumintop FW1A Flashlight but I did receive the FW3A Version.
I emailed him several times, but he never replied. 
Mine as well. It is arduous to deal with Neal. The first time he sent me a Mateminco with wrong tint, I demonstrated that with a video. Got some refund, but only after intercalating PayPal. Next time he nerved me with asking for some phone number for address again and again and again, even after I explained that no parcel service in Europe ever is calling the receiver…
I’m not ‘sticking up for Neal’ but, this all seems a bit odd to me.
I don’t know about Germany, but almost all (if not all) parcel services in the UK require a phone number for both sender and receiver, so your explanation is incorrect since the UK is in Europe, I can’t imagine DHL/TNT/FEDEX/DPD etc operate differently in Europe to the UK, it wouldn’t make sense?
The ones I’ve used to send/receive items won’t even allow you to progress without giving a number (sender and receiver)
I wonder why wouldn’t you give him your phone number? it makes total sense, and seems to me like he’s trying to help, and you (inadvertently) are causing the problem.
Those phone numbers enable updates for both parties, I usually get a text or call to tell me,
I never had any problems with Neal. In my perception, he’s communicative and reliable. Now don’t switch me on on DHL! I could write a 10 pages post just summing up their fuck-ups.