Welcome to the forum! What you may not know (since you are new) is that a month wait for ANYTHING from China is par for the course. I have ordered from Hank at intl-outdoor, Simon through Aliexpress, other AE sellers, Neal, Jacky at FireFlies, Sofirn through Amazon, and Banggood. With the exception of lights warehoused in the US (speaking of one of my Amazon orders), every one of them took about a month (or much more) to get here. Most of that time I had either no tracking info or worthless tracking info. If you order something from China, it is going to take a while to get to you.
Neal’s issues with communication are a legitimate gripe, and I have had a few issues there myself. I don’t think people here are trying to give Neal a pass so much as provide an explanation. Humans want to know “why”, and people here are trying to to provide that answer.
If you want quick shipping and good customer service (before or after the purchase), stick to lights already in the US and avoid BG, AE, etc. One good option is Illumn. They have some of the stuff Neal sells, and they are fantastic.
If you want something that is uniquely available through Neal (whether that is a deal or a specific product), you have to go into it knowing that you may not get it any time soon and that you may not have much if any communication with him during the process. The good news is that Neal has shown that he will usually make good on anything promised, so if you do end up ordering through him you should eventually get what you ordered.