If you’re buying from China, don’t expect great customer service. Pay 3x the amount and buy locally, if you want that. I don’t find Neal any better or worse than most legit Chinese companies. He’s a lot better than some of the scam stores on Ali and Ebay. I don’t think he’s trying to rip anyone off. He’s just slow because he’s cheap.
Cheap
Good
Fast
Pick any 2.
You guys are saints. I can only hope to have customers like these 
yes guys-you are right…i self think hes really not trying rip anyone…no…but some things should change…
mascaratum-i know what you want to say…its ok:)
but cos we live in this capitalistic world,i accept mostly what MUTO said…sadly,we are really not friends,but business partners…and Neal is doing many mistakes with his business…this will be not working……i still hope yes,but he should change it…
Also since he is running the store alone, he not long ago had a baby so he has a family to take care of also now so can mean sometimes things can take a while but doesnt mean he ignore you, just have alot of things to do.
who cares? all the best to his new family,but he should announce it here…people here are patient,if there is a good product and good price…also i for example wanted support him…if you send him money,he has to care about smooth transaction etc…
Remember your grandparents’ big old Whole Earth Catalog? That publication had the unexpected result of destroying a lot of very small family businesses, I recall hearing —- people who had been turning out some small handmade product for years to their neighbors were suddenly exposed to, well, the whole Earth, got buried in mail orders and died from the success.
The Internet works the same way nowadays.
Well said MUTO. I feel the same. Hire more people, stop making excuses, be true to your word, ect,.
I simply do Not deal with dealers like him in the USA. I have not encountered many , if any. Dozens that I have used go out of there way to satisfy their customers. Efficient, reliable,considerate, answering emails ALWAYS and delivering a product in a timely fashion and doing whatever has to be done if there is an issue.That is why I [they] keep coming back.
Example of a Vape company I only used once. The tracking was stuck in the “Pre shipment mode for three days. Supposedly a USPS issue. The Fourth day the sent me 2 more aspire 26650. I go to mail box and Original two are there! The next day my other Two were there! I got 4 batteries for the price of Two.They said just keep the extra Two batteries when technically it was not their fault but the USPS tracking glitch!
We all have options and choices, that is a nice freedom to have.
For the most part, you get what you pay for.
Agree wholeheartedly with post 63 and 64. 
I wonder how much it would take for BLF and Reddit to stop recommending shopping from Neal? The guy is pretty much scamming people at this point, and I don’t care if it’s on purpose or not. nealsgadgets.com should be flagged as non-trustworthy seller so people know what they’re getting into.
What I find most surprising is seemingly total radio silence on Neal’s end, no damage control, no attempts to communicate etc.
Good point. Personally after reading many, many posts and my own experience, think that limit has been reached.
On the other hand money and loyalty, regardless of peoples consequences/complaints can be more influential in their[BLF/Reddit] thought process and decision making.
Certain brands and sellers are “protected” on here 
Yes it seems so. You gave the short version.
Similar to the Mafia until certain lines are crossed!
Wrong. You have plastered your comments about certain sellers all over BLF, and those comments have been allowed to remain. What I do is protect the peace and the friendly environment around here. People who blatantly disregard this all-important aspect of BLF are not allowed to remain. Please drop the subject. Consider this your last warning.
I was mentioning about this particular thread, nothing about sofirn
If you want to ban me for posting up about personal experiences for vendors and brands the thats the road BLF will go down
Yet you ignore the personal attacks
Bye
Thank you SB.
Peace.
After reading this thread I’m no longer surprised by my experience. Nonetheless I feel I must share it. And yes I created an account just for this purpose.
I recently won a Paypal dispute with Nealsgadgets. I placed an order on Nov 2. Two weeks passed and I heard nothing. I sent an email to the website’s email address and received no reply. Another week passed. I sent an email to the registered PayPal address and received no reply. After four weeks I opened a PayPal dispute. After nearly two months I received a refund from PayPal. Neal never replied to me nor PayPal.
I found this thread because I was curious if perhaps something tragic happened to the stores owner causing this complete ghosting. Now I see this appears par for the course.
I too had to seek a refund for 2 of 4 30Q batteries ordered, but only 2 were sent, and he refused to communicate with me about getting my 2 missing batteries.
So, because NG would not respond to my communications, after 4 weeks, I disputed the charge with my credit card company.
My CC gave me an immediate refund, for 1/2 the order I paid for, but did not receive. Because I know what a PITA PayPal can be, to get a refund from them.
BLF sends plenty of business to Neals, but he seems unwilling to communicate with his customers properly.
It’s too bad, NG could really be successful, if he would only communicate with his customers.
Have I mention how dodgy it is that this thread was the first and only post ever made by this member?
[sniff] You smell that? Pretty sure that’s the stench of slander. 