AliExpress Sofirn Official Store doesn't ship orders and doesnt respond

Some two weeks ago, Lumintop sent me a tracking code (2 characters, 9 digits, 2 characters) followed by some gobbledygook. After a week of trying, 17track still had not recognized the code. Till I filled in the whole sequence they sent me. And voila, a complete detailled report of the wanderings my light had made thus far.

I’m not bothered by the delay, it would just be nice to know roughly when they intend to actually ship the items!

I have two Sofirn orders that have hardly moved in a month. Both do have genuine tracking numbers, but there are long gaps in between movement. At least one left China yesterday finally. I put it down to 11:11 and Black Friday, clogging up the post system.

Last year I ordered my first big purchase (Sofirn Q8) along with other items but it was missing from the package. Sofirn said they would reship but the tracking number was unusable. After 3 weeks of frantically holding off filing a dispute I finally received the missing Q8. I’ve bought many things from them since and that’s the only incident so far.

My experience with Sofirn is shaky but I think they are honest and they are the opposite of others blatant scam that will make a fake tracking notice and than cancel shipping 3 weeks later without giving a refund or respond. I reported the scam and AliExpress and gave me a refund within 10 minutes.

Yeah they will do that too

From their facebook group page …

Too many folks are having issues …

Where there is smoke … :wink:

Because once that happens some of us might post up full screenshots of conversations of sofirn reps sending us fake tracking numbers (which any BLFer can then check)

And those same reps admitting selling stuff that isnt even built yet …

Btw … has anyone gotten the automated message of the russia warehouse fire from them yet? :wink:

I have some recent order for Black Friday. An order of all that need price adjustment for holster. After more than 48 hours, yet to hear from them.

Something is very wrong with Sofirn lately.

Both of my 11.11 Sofirn orders have the same tracking number. I figured they were being efficient putting the orders together. There is tracking info of it having left the country of origin on Nov 21, but still nothing about reaching the destination country. Maybe sent by sea and not air?

I don’t have a problem with long shipping times, but I do take issue if they are playing games with ghost stock or fake tracking numbers and such.

Additionally, on AliExpress the items I ordered had a delivery date guarantee (not shipping date, delivery!). My decision to order was based in part on that promise. Not every item offers a delivery guarantee, so for those that do, I expect it to be respected. Otherwise they can expect complaints from me. However, until that date, I will wait patiently.

My orders from 11.11 and my order from amazon for the lantern all have fake tracking numbers. I am becoming impatient already. Almost $200 missing for almost 1 month

Is this fulfilled by amazon?

If so the tracking should be real

I never buy anything off amazon that aint fulfilled by them

It is difficult to understand them. The promised replacement USB-C rubber cover flaps for my LT1 lantern were shipped 11-11 and arrived today. I followed the package via the tracking number provided with no issues. The LT1 ordered the same day on their 11-11 sale…. well, I’m waiting for anything to show happening. Sit back and chill out. Have a :beer:

No, the LT1’s being sold on Amazon are not FBA. The page says “Ships from and sold by Sofirn.”

Over the years have gotten fake tracking #’s from BangGood, Gearbest, Wallbuys (RIP), Ebay sellers, list goes on.
Here is one problem, with the advent of being able to print your own postage from your computer, you can get a real tracking number on the package but it is never going to start to track until you actually ship it and it gets scanned into the tracking system.

So they print a stack of shipping labels and wait for stock or wait until they have 500 items to take to post office, etc.
This is just another one of the issues that we have to put up with when dealing directly with Chinaman.

Usually if the item is sold through Amazon they will have more incentive to get it actually shipped fairly fast as compared to Aliexpress.
One other piece of friendly advice,

NEVER EVER PAY FOR DHL,EXPRESS,ETC.shipping, you just wasted your money if they don’t have it in stock (for real) they can’t ship it express.
Peace out

Keith

Here’s another problem with Express shipments from China. The same problem I have when order a bulk from Alibaba.

They tend to use forwarders since the retail rate DHL/Fedex offers is usually way more than they could afford. That also adds to transit time until it actually reaches the carrier. Then the tracking number might then be replaced by the forwarder’s.

Sofirn Ali Store - 12 orders in 12 months, no dramas, it gets delivered within 2-6 weeks.

Have had plenty of BG, GB and AE shipments not tracking until it gets to domestic delivery stage - ie for me only tracks once it gets to Australia.

If you want it quick, buy local. If you want it cheap, buy Chinese.

The only time I purchased a torch locally was when it was AUD$180odd dollars and I wanted local consumer warranty protection.

After asking Sofirn via Aliexpress store messenger about my 11/11 order they issued a second tracking number about a week ago. The second tracking number finally has movement: Dec 3, 2019 22:54 - EMS China Post - Despatch from Sorting Center

Perhaps my 11/11 BLF LT1 is finally on the way. I am happy I only paid $48.33, hopefully it arrives without issue.

I contacted them last Thursday and this Monday, they haven’t responded to me. Also bought on 11/11 and my tracking number was created on 13/11, with no movement after that.

Glory! The trackingnr. that Sofirn gave me six days ago as a replacement for the one that wasn’t one is finally picked up by 17track : ready for shipment.

Still no movement on the 3 fake numbers they gave me …

I asked em to cancel everything before they sent me the 2nd fake number

Dispute will be decided soon, after that its a credit card dispute if that doesnt work :wink:

As a note i ordered off littokaala again yesterday and the good were dispatched within a few hours with real tracking

My SP33 V3 ordered on 11/11 arrived in my country of residence (Spain) just fine in just two weeks. So I guess I lucked out with Sofirn.

It's "cleared customs" according to all tracking sites. Now it has been sitting there for 9 days with no movement pending deposit into the local postal service... and it's weirding me out, it's not China anymore, deliver me my damn package. At this rate it'll take as much time to deliver it across a comparatively small European country as it did to deliver all the way from China. I could only guess this is some before Christmas jam or something. I am annoyed.