Don't buy Manker -- they don't support their products

I do regularly buy from China, and I would always prepare a nicely worded response pointing out how dumb paying postage to return defective product was. Since the postage of both buyers and sellers combined would usually added up to the same amount of the product’s value.

Can i get a copy of that in case I have to go through this again? Maybe it’ll work next time

button at skilhunt s2 pro chipped off. sent it to China, they soldered it, and resent to me. good and quick responce

head at one Fenix burned (non warranty situation - car charger blew up). nevertheless, i sent them pic and they sent replace one.

haikelight sc26 led died out of sudden. it`s been like 3 months i try to get replace from official store. they "yes, i will send it" time after time. and haikelight rep here at BLF doesnt reply at all

Not the exact wording but here’s the conversation that is edited to fit the context.

Then the Chinese dude was like screw it, I better send you the whole thing without bothering with the returns.

As always, your mileage may vary.

Exactly. I had an absolute headache with Lumintop, so much so that it became comedic. Nitecore on the other hand - better than some customer service I’ve had from some native UK companies.

My e11 has been going strong for 2 1/2 years. I have noticed, that too much Vaseline on the threads will cause it to not turn on. The damn thing came with ZERO grease on the threads in the first place. When I first unscrewed it, it sounded like there was sand in the threads (all three sections). NOT cool. So I cleaned and then applied. THEN, I started having the switching on problem. Removed some, and was back to normal. Course, using silicone/dialectric grease would solve this.

if you can order from aliexpress, they have a pretty good refund return policy
usually you just take a picture of something related to the problem
file their report
and ali refunds your money==usually no actual return necessary
they deal with the vendor

wle

Every time an Aliexpress vendor sent me the wrong merchandise, in order to get a refund, Aliexpress required me to return the item at my expense using a shipping method with a tracking number. Return shipping often cost nearly as much, or more, than the purchase price. Plus, when sent by First Class or Priority Mail, USPS tracking numbers don’t work inside China so good luck proving the package was delivered to the merchant. When an Aliexpress vendor sent me a very different (and lower quality) type of coat than what they advertised, the cheapest return shipping method I could find with a tracking number cost over $55.

And there was me thinking about ordering my 4th Manker when I found this thread.

I have 2 E11’s, one I gave to my daughter for when she was working late, the other I ordered a nchia emitter and fitted it and with the warmer colour combined with the runtime / lumens is one of may favourite torches.

I was going to buy another E11 as I like it so much as a spare in case the other ever broke but maybe this thread has put me off, shame as I like my T01 ii as a great little pocket thrower as well.

I had a bit of a problem with manker (oops nearly put a W ) when I ordered a light with a warm led & they sent me cool white , I had a bit of a job trying to persuade them to take it back & resend what I ordered ,in the end I sent it back & got a refund through PayPal & got Paypal to cover the shipping , I won’t buy from them again.

Well, here’s the follow up: 7 months later they sent the parts and none of them work

well not as bad as Haikelite.

Been waiting for driver replacement well over a year now hahah.

never again.

Anybody happen to know of a red filter, that will fit the Manker e11?

Such a shame as they have some decent lights … didn’t they used to make the BLF A6 and then they stopped when Bangood tried to knock them down on price and they felt they couldn’t retain the level of quality at what they were prepared to pay them so declined.

I still can’t log into Mankerlight.com Anybody else have this problem?

Don’t use vaseline. Try Super Lube

Another disappointment with EDC Muscle Combo. I received an E14 III without glass and with a poorly finished bezel. Manker assured that he would send a new one along with the glass. I got a message that they will send in a few days because they have to make a new bezel with my number.

When the first impressions of the group purchase waned. Manker hasn’t been here for about two months. During this time, I sent several messages here and by email. No response. Then they suddenly appeared to announce the release of a new flashlight. Still no answer.

Say what you want, but to me it looks like they came here for our money doing group buy and then disappeared. They only came back for more mentioning a new product.

Even if I would like to get rid of and sell this combo, no one will buy a poorly finished and incomplete flashlight.

Now I am wondering whether to open a dispute on PP (I have Buyer Protection until March 9), because this is probably the only thing I can do.

My friend (OP,) you want too much. We live in a world of cheap prices, machine made products made in Chinese sweat shops. When you order from a Chinese company , its a one way transaction. There is no guarantee, no return policy, no satisfaction guarantee, no implied warranty. Nothing.

Your choice to buy it or not.

If you want all that, it does exist by a company called HDS systems. The light you paid $35 for will cost you $350.

+1

I consider ordering from China is like self-insuring my warranties. It’s cheaper in the long run. For every dud, I get 9 good things at half the price I’d pay locally. Just consider the dud as part of the cost of getting things cheaper.

Yes, you can buy an HDS or Surefire, and get an expensive under-performing light with an incredible warranty. If warranties are your thing, then you’re stuck paying for them.

I sent them an Email about one I was having a problem with and they never responded .