Got the time to build one of them for me?
Thrunite’s customer service is ill. So both lights that I received came from individuals in the US. Later, I asked to return one of mine. They told me to mail it to someone else in the US. Gave me a name/address of another person. To make a long story short, I was shipping mine to a guy who purchased a new one but was about to inherit mine. So I found him on Facebook. Sent him a message and then we spoke over the phone. He was furious with Thrunite’s practice as was myself.
I kept asking them for an official “return center” and they kept telling me to return my lights “as new” to other customers. I wasn’t about to.
I finally got them to send me an official “Thrunite” return place. Never again. Done with them. Never heard of such a thing.
That’s when I opted out and bought my Sofirn Q8… in love!!!
Just ordered a “black” Shockli 26650 5500mAh Flat Top Rechargeable battery. Hopefully it will arrive around the same time as my Astrolux. Thanks everyone!
I’m thinking about doing my first mod with the C8. Will keep that in mind.
I’ve had quite a few Thrunite lights and gifted more. Some of those people have also purchased more lights. I had one warranty issue, as did a friend. They were handled perfectly. In fact, better than I expected. Sorry to hear yours wasn’t.
I’ve just never heard of such a thing. I asked to return my item, and they tell me to ship it to another customer who just purchased mine. I was WTH.
When I explained it to the guy who would be getting my light, he was upset. We both let Thrunite know how we felt about that.
That’s a huge privacy issue. I would be livid.
That’s the wild part. When I called the guy in NJ who was going to recieve my “used” Catapult V6 as “new”, shipped directly from myself… he was pissed. He asked “how did you find me?”. I said “Thrunite”.
I was also given a personal residential address in PA to send my return to. I just thought it was a US customer rep.
And what really did it for me was the fact that my two ThruNite lights came from two different people in the US as well. Returns, that they were asked to mail to me.
I knew by the packaging, etc… Not happy with that practice in anyway. I disputed it with Thrunite via email and chat and they don’t think it’s wrong at all.
Weird. So I walked away from them, and went with Sofirn and couldn’t be happier.
On one evening this weekend I used 4 Thrunite lights. A headlamp and flashlight for my own activities, and 2 more as nightlights for the kids. I’m using some of them every day. I own or have gifted many other Thrunite lights. Just gifted 2 more at Christmas. They’ve been my go to brand for their quality/service/price ratio.
As I was using them I thought of this post. It made me sad. I can’t support a company creating this kind of privacy breach, let alone service issue. I plan to contact them for an explanation.
I’m astonished and disappointed to learn that Thrunite engaged in such a nefarious practice.
I don’t usually hold personal grudges against companies. For me, its about the chances that I will order a new light and receive a used or opened one instead. I see someone on eBay selling a lot of LNIB Thrunites and I thought that was how they managed their returned inventory. They use amazon drop shipping so I don’t see how they could pull it off very often. When I returned my two items, one was bought off the TN website, and that one went to a residential address. The other one was an mazon return. I think we should collect more data and be reserve our judgements in the meantime.
Did you purchase the lights through/from Thrunite directly? And contacted them directly for warranty/QC support? Just want to clarify this wasn’t a separate seller on Amazon, etc.
If you could provide some email/chat logs (edited for privacy of course) I think that would be very important to many of the people here. This is one of the most insane business practices I have heard of from a major brand of… anything.
Yes, directly through Thrunite. I should have some communications to share. I’m at work right now, but let me see what I can come up with.
Awesome! My Astrolux FT03 arrives today, finally!!!
I have it all available in PDF. Can forward it to whomever would like. PM me/email address.
I can’t figure out how to attach a PDF on here.
My FT03 shipped on the5th of Feburary and I still can’t see the tracking number being updated since the 5th. How long did you have to wait?
Wait a minute, I see you ordered your on the 7th. Did you get it from Bangood?
BTW, I’m from Fort Worth but I live in NC now.
I had several orders from Banggood last year that never showed a tracking number. When I finally got a response from Banggood, they claimed the order was returned and they refunded my money. One of those orders was 2 months old when they finally answered my request for information.
Yes. Banggood and it finally came yesterday. I love it!