That’s the wild part. When I called the guy in NJ who was going to recieve my “used” Catapult V6 as “new”, shipped directly from myself… he was pissed. He asked “how did you find me?”. I said “Thrunite”.
And what really did it for me was the fact that my two ThruNite lights came from two different people in the US as well. Returns, that they were asked to mail to me.
I knew by the packaging, etc… Not happy with that practice in anyway. I disputed it with Thrunite via email and chat and they don’t think it’s wrong at all.
Weird. So I walked away from them, and went with Sofirn and couldn’t be happier.
On one evening this weekend I used 4 Thrunite lights. A headlamp and flashlight for my own activities, and 2 more as nightlights for the kids. I’m using some of them every day. I own or have gifted many other Thrunite lights. Just gifted 2 more at Christmas. They’ve been my go to brand for their quality/service/price ratio.
As I was using them I thought of this post. It made me sad. I can’t support a company creating this kind of privacy breach, let alone service issue. I plan to contact them for an explanation.
I don’t usually hold personal grudges against companies. For me, its about the chances that I will order a new light and receive a used or opened one instead. I see someone on eBay selling a lot of LNIB Thrunites and I thought that was how they managed their returned inventory. They use amazon drop shipping so I don’t see how they could pull it off very often. When I returned my two items, one was bought off the TN website, and that one went to a residential address. The other one was an mazon return. I think we should collect more data and be reserve our judgements in the meantime.
Did you purchase the lights through/from Thrunite directly? And contacted them directly for warranty/QC support? Just want to clarify this wasn’t a separate seller on Amazon, etc.
If you could provide some email/chat logs (edited for privacy of course) I think that would be very important to many of the people here. This is one of the most insane business practices I have heard of from a major brand of… anything.
My FT03 shipped on the5th of Feburary and I still can’t see the tracking number being updated since the 5th. How long did you have to wait?
Wait a minute, I see you ordered your on the 7th. Did you get it from Bangood?
I had several orders from Banggood last year that never showed a tracking number. When I finally got a response from Banggood, they claimed the order was returned and they refunded my money. One of those orders was 2 months old when they finally answered my request for information.
I appreciate being pointed towards the FT03. It’s awesome! It out-throws the Catapult V6 for sure. I’m happy to own something similar to the Catapult without it being a darn Thrunite product.
No. I just ordered it and it sat at an airport in China for a few days, and then the tracker finally showed that it was in California, once there, it took another day to get to Texas.
I didn’t pay for any fast shipping options.
There are many complaints on BLF about Banggood not shipping items in the same sequence as the orders were placed. Some of us have paid several weeks in advance for pre-orders and then watched our pre-orders status go to out-of-stock, back-ordered, while other people who did not pre-order got their lights shipped right away. I no longer pre-order anything from Banggood.
Unfortunately, Banggood also shows items as being in stock when you place the order and you end up waiting weeks or months for them to either ship the item or refund you because it’s not really in stock.
Banggood is very happy to take your money right away, but there is no way of knowing if/when Banggood will ship your purchase.
If you spend much time on BLF, you will read many complaints about pretty much every flashlight manufacturer and vendor in China. It seems this is just how business is run in China.
I emailed Thrunite and got an assurance they would never share customer info.
The email chain that’s the underpinning of this thread tells a very different story.