My Missing LT1
Just sent Sofirn this message through Amazon:
Message sent 18 Feb, 2020
If the seller does not resolve your issue within 48 hours of the first message, you can revisit this page to check if you are eligible to request an A-to-z Guarantee refund.
“I have waited and waited and waited for my light.
Please send it to me.”
When did you order your LT1? Its odd that they have not resolved it yet… ( i know there has been some shipping restrictions and delays due to the Corona Virus epidemic that has delayed a lot of shipping overseas… :weary:
As reported to the globe:
“My BLF LT1 Lantern with batteries was purchased on 26 November and shipped by tracking number ########### on 29 November.”
29 November is well ahead of the virus and 2,000 other orders.
There’s a few (8) LT1 packages that went missing/lost and we’re just the unlucky ones. Just contact them on amazon and wait 10 days so they can do whatever. Since they have stock at amazon now you’ll get it faster since it’s US stock.
I had some correspondence with Sofirn over the past two days. They told me that at present they have no stock and it may be 4 to 6 weeks longer.
Why did they say that it says they’re still in stock on amazon with prime shipping, unless yours was without batteries
At one time a text set of instructions was posted. It was made to roll up and keep in the light. I cant find it does any on have a copy? Thanks
No batteries and the Amazon stock is in the US… probably not usable for other countries where mine is destined for. Sofirn (CN) has none.
search for user amishbill, it was in his signature.
Definitely contact where you purchased it from to get reimbursed, as that is already over 2 and half months ago… ( and hopefully Sofirn re-send you one through a different seller or from Sofirn directly.
“Definitely contact where you purchased it from to get reimbursed, as that is already over 2 and half months ago… ( and hopefully Sofirn re-send you one through a different seller or from Sofirn directly.”
They are sure keeping it a secret!
I have sent them no less than 9 messages to BLF and Amazon.
check with Amazon’s refund policy for non-received orders, 2 and half months is far to long…
Sofirn said to me after 10 days to see if it was lost they would send another through amazon prime, that was last Monday
I finally received a reply from Sofirn 2 days ago here on BLF. They asked me to use the contact option on Amazon. I guess a different person answers there. I did so and just received a reply saying that they’re sending me a new one. So I have a new tracking number now. We’ll see how this one goes. Per the tracking info, this one is coming from China and not whatever stock is in the US for Amazon.
My Missing LT1
Here is the latest communication with Sofirn and my reply:
“18 Feb 2020
Hello Jerry,
Sorry and we totally understanding your feeling. It seems that your package has the issue to clear the custom and we are working on this. Would you mind use our 99% off code to purchase the LT1 with batteries on amazon again, which shipped from amazon warehouse and you will have fast shipping? It will caused shipping fee to you? Looking forward to your reply.
Sorry
Zoe”
“I do not want a discount on another light. I want a light shipped to me now because I paid for it over two months ago.
I have been very patient. I think it is time for Sonfirn to for fill their order contract with me.”
This seems like a reasonable offer to me. The lantern is $82.9 at Amazon so 99% off means that you would pay 83 cents to have the lantern shipped by Amazon. Probably get it a lot faster from Amazon than from Sofirn’s store in China.
“This seems like a reasonable offer to me. The lantern is $82.9 at Amazon so 99% off means that you would pay 83 cents to have the lantern shipped by Amazon. Probably get it a lot faster from Amazon than from Sofirn’s store in China.”
Plus shipping, for something I have paid for.
Shipping should be free from Amazon since it’s over $25.
Just going by what the offer said:
” It will caused shipping fee to you?”
He does have a point. Shipping isn’t free until he buys other stuff with it.