First of all, I do appreciate that someone at Sofirn is trying to remedy the situation and I do sympathize with any problems Sofirn is likely experiencing due to the CV situation, but unfortunately I don’t find the 99% discount offer a satisfactory solution (though I would begrudgingly accept it, personally, if shipping were free).
Asking a customer who has already waited months to spend their time and money, even at a huge discount, to order yet another light is not a fair solution to the customer. Either:
Find a way to deliver a lantern from your Amazon supply at zero cost to the customer and preferably without asking them to place another order. Spring for the fast shipping; the customer deserves as much.
If the customer originally ordered the bare lantern, offer the 99% discount on the LT1+batteries kit, which was in stock at Amazon last I checked. The batteries would be complimentary for the delay.
Ship the lantern DHL from China.
Give a full refund and a new coupon to order from Amazon with an extra discount.
My lantern took a long time and disappeared from tracking for most of that time, but it did arrive. What happened to the extra contact that we had at Sofirn just for this Group Buy? Sofirn should have let her see this thing to completion.
I don’t know whether Amazon would honor free shipping with the 99% discount, but there’s no way that I would pay shipping again on top of what I’ve already paid for the original lantern + shipping. There will be plenty of opportunities to get an LT1 for the Group Buy price, so it would be better to receive a full refund and simply order again.
“Hello Jerry,
Of course, we would like to send the replacement to you and the repacement have been arranged. Please keep ane eye on it. You order with the free code will have fast shipping than we send it directly that why we asked if you would like use the code.
And we very appreciated your patience and we will never let you guys lost money from us. Thank you for your kindness.
Please let me know if you do not receive the replacemment within 7 days.
Thank you again.
Zoe ”
I was wrong about the shipping. Sorry to Sig n sbslider talking out of my butt again. Sofirn gave me the 99% off code and I was able to get the replacement with 91 cents shipped.
Sometimes warehouse of China have no stock but may we has shipped some products to amazon warehouse, so amazon warehouse have stock. But sometimes warehouse of China has stock, but amazon warehouse have no stock. Or product is few.
“Sofirn 8:36 pm
Sorry, I can’t find your order. Please contact customer service on amazom who can give you better asstistace.”
And my reply to Sofirn/BLF:
“Sofirn/BLF and Sofirn/Amazon have given me no asstistace on this “not received” order that is 3 months old now.
I still have not received the light. Please someone help me.”