Tech Ingredients Thermal Epoxy (tested better than store bought)

I was about to but then i came back and saw your post....

This is disappointing and perhaps suggests that they were overwhelmed with demand or something, but they seem to be good people and will almost certainly do the right thing. This product wasn’t intended to meet a life-or-death deadline :wink: .

One thing that many people forget is that any sort of boutique store may involve looong wait times and communication delays. Small, online businesses are almost always working at the wrong scale and are either desperate to get rid of expensive inventory or swamped with orders they can’t fulfill. Their reaction to problems is what matters. In my opinion, such businesses should:

  • Stop taking orders once it becomes apparent that there’s an issue with either fulfillment or satisfaction! This must be one of the first steps, yet most businesses see it as a last resort. I’ve seen this mistake made over and over again with boutique businesses run by good people and everyone suffers.
  • Communicate, even if this involves mass e-mail to all customers or a notice banner on your website. Tell your customers the nature of the problem and a conservative estimate of when it will be resolved. If you expect to ship in a week, tell customers 1-2 weeks and then update them if that situation changes for the worse. Daily updates are overkill, but weekly updates are the minimum.
  • Give bad news sooner than good news. If further problems seem likely, inform customers today. If solutions arise, inform customers only when absolutely certain or in-hand. As a corollary, do not make a perpetual string of excuses. You either have a plan and time estimate for resolving the issue or you don’t. Most customers will accept 1 excuse for a problem; any more will destroy your credibility. In such cases…
  • Offer full refunds to any and all customers who don’t wish to wait for resolution. These customers are already unsatisfied, so it’s best to get them taken care of now rather than to have them getting angrier and angrier over time. Once angry, no resolution will be sufficient to calm them.
  • Take a loss on shipping for orders that are already past due. If customers were told shipments would occur a week ago, spring for faster shipping. If that’s not practical, give the customer something extra; a show of appreciation like a free accessory or other reasonable, but valuable, token. If your business can’t afford to absorb this expense, you likely need to rethink your model.

Going silent, even if you are working 18-hour days in the background to fulfill orders and satisfy customers, will kill your business. Whatever else you do, keep communicating.

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According to the website, Standard Shipping is 5 - 8 business days. Been two weeks now and still neither any word regarding shipping or response to my email inquiry; guess I’ll have to open a PP dispute.

Have no idea whether the fault is that of the supplier or the vendor, but epoxy both their houses!

Damn

BTW guys, this is something that I’ve done a looong time ago when I was still experimenting a lot in chemistry. I’m really happy that a popular Youtuber actually covered it.

Here’s my recipe for it, a bit different though, as it’s a bit more DIY:

1. Pure copper powder. Electrolytically made copper powder is recommended, as it is extremely pure. It’s actually really easy to make if you have the necessary materials, like muriatic acid, water, and some copper electrodes that have the largest surface area possible.

2. Graphite powder. For this, I just opened up a carbon D cell, sharpened the graphite electrode, cleaned it in water, and then let it dry. Do the two last steps twice.

3. Silicone. Has the advantage of being much less sticky than epoxy, while being less resistant overall of course. A big advantage to me.

If you have any questions, just ask. I don’t remember everything, but I think I can help you people out.

He’s great at creating one-off demonstrations. But he’s not equipped to scale up to business level with anything he does.
Keep hanging in there though, he will probably get your order shipped someday. He seems to be a friendly guy.

It’s been two weeks now. Again, shipping was supposed to take 5-8 business days. No response to my email either.

Says has been in business since 2013; my order is only #10079 so doesn’t seem like they’re swamped, just incompetent.

Needed the epoxy for a project, can’t wait any longer. Will be filing a dispute with PayPal. :rage:

It’s absolutely fine to file a dispute and get your money back as they didn’t fulfill their obligations. Doesn’t have to be done in anger, though I certainly understand the frustration and disappointment. They should read my post :wink: .

Yea, about that order #10079… It’s a common with invoices and checks to not begin at #1. Starting at 1000 (or in this case, 10000) looks more professional. You are likely order #79 since he started selling PCs in 2013. I think until now a custom PC was all he sold.

Anyway, I understand your frustration, but he likely had no inventory and you are waiting for him to get supplies from China. He would have no idea how long delivery would take, so he ignores your emails. (Not OK, but that’s what non-business people do).

I would expect your order will take 30-40 days before it ships. 30 days for his supplies to arrive, 10 days to make and package your order. Remember, Paypal allows up to 6 months for disputes to be filed, so no rush.

In your case I would POLITELY tell him you are disappointed and want to cancel your order. No need to stab him with a PayPal dispute.

Well what galls me is that on their website they brag about their great customer service and invite inquiries but then don’t fulfill the order within their own stated time frame or respond to emails.

Huh, if they don’t respond to emails then what other recourse have I other than to contact PayPal? Needed the product within the time frame stated on the site and will have no use for it at a later date. And it’s not like I’ve been at all impolite in my correspondence, au contraire — am not quite as stupid as I look.

Please email him asking to cancel the order and refund you. Allow him at least 5 days to read it and take action. After that, PP dispute will still be waiting for you.

Asked last Monday to either provide me with an estimated delivery window or else please refund my purchase but have not heard back. Will wait another ten business days before contacting PayPal so as to have a stronger case.

https://www.techingredients.com/about

It’s been quite a few days since the last update. I was wondering how this situation was going for you, andychrist?

Order still has not shipped, nor any word from TI.

One more week before I contact PayPal.

A super great video but a super bad communication by them.
Hope a reply comes before the week is up.

That sucks. You have been plenty patient. File that PP claim without guilt.

Thanks Clemence for the link :+1:

+1. I like the guy and his channel, but there’s no excuse for running your business poorly. If you want to sell something, then do it right. Everyone here now knows about these experiences.

I wrote to them the other day and very politely told them that they were developing a poor reputation within online communities that might otherwise be a prime source of customers. BLF is a very desirable market for niche products and services, so this is their loss.