Is banggood a legit business?

That really sucks, PayPal has shifted their customer service model to find the case in favor of the seller, in an attempt to garner more companies to use their platform. I have learned it is better to dispute the charge with your credit card company or financial institution.

Whoa, that video’s pretty convincing. Absolutely, PP should side with you, and if not, then the CC.

I agree…! Along with all the emails I have gathered of this back and forth BS and screenshots of the replacement order sent and dates shipped, and then the order magically removed from there site; like their trying to make it look like I revived the first one and all was OK…! HA… PayPal better side with me… I spend LOTS of money through them and I’ll be damned if they side with these as*holes…!

A few years ago I had a problem (incomplete product) for which I decided not to buy from them any more.
Due to inexperience with them I let the Paypal term expire, the customer service thought I was an idiot, in every message I received excuses and lies.
The only way to get some of the money back was to post what happened to me on forums where they posted offers (mainly on Forolinternas).
From there it is “The Cave of Tricksters”.

Does anyone in the US have experience ordering from the BG USA warehouse? It says 2-8 days shipping…curious as to if that is somewhat accurate.

My thoughts are; yes Banggood is legit. But it is a chinese very low customer service company. It doesnt operate like our native U.S. companies do. I think of it like flea market, or yard sale rules. I recommend sofirn off amazon, or using usa warehouses stuff. I dont know about B.G. usa warehoused items. That would be interesting to find out about.

Latest response, Sunday May31

Dear Flashem,

Thank you for your e-mail.

We deeply apologize for what happened to your order 82081703.

We have contacted the relative colleague to check it. Would you mind waiting for it?

Besides, did you contact the carrier to check more information?

We will do our best to assist you in solving this issue. If you have any question, please contact us at any time.

Best regards,

Abbie

Okay, so you get a sealed envelope (almost impossible to open up one of those without making it very clear that it’s been opened), right on camera, open up an empty box, and you’re supposed to go to the local post-office for more info?

Uhh, yah, okay.

its obvious someone stole the light, it doesnt matter where really, u should get money back but its weird someone got through all trouble re-seal the package for some reason… usually packages dissapear… i hope u get money back. not sure what banggood wants… why would post office have anything to say? its not like the light is there behind the counter……

Almost certainly, the light was stolen from the box before packing. It’s nigh impossible to open-then-reseal those baggies without it being painfully obvious, and iirr the listed-on-the-envelope package-weight was quite low, reflecting the lack of any light inside the empty box. So it was sealed at BG with the empty box pretending to be the complete package.

TODAY June 2 2020 email below…. HOLY SHIT is this aggravating… BANGGOOD is simply playing STUPID here by beating around the bush… I’m done playing grab ass…! I’m filing a claim through Paypal after this post…! :rage:

Dear Flashem,

hank you for placing your order with us, We will be glad to help you with checking some of its details.

Order number: 83431143

Dispatch date: May 07, 2020

Delivery date: 2020-05-23

Its tracking information shows that your parcel was delivered successfully. If you still have not received it, Could you please check your mailbox or ask your neighbors if they signed on your name?

We advise you to contact the carrier or your local post office and give them the tracking code to know what happened to your package first.

Thank you for your support and understanding. If you need any further information or help, please feel free to contact us again.

Best regards,

Abbie

For the record, SAVE THESE EMAILS.

Anyone with 2 working brain-cells to rub together will see the deliberate stall tactics and complete intentional lack of comprehension, trying to run out the clock or whatever.

Whether PP or your CC or whatever, they will then see the stall tactics and “play-dumb-’til-he-goes-away” attempts.

I did that once on AX, when I was shorted a few zip-up boxes, and the seller played dumb to the point I wanted to fly there to personally throttle the SOB. I practically drew a picture with crayons to show what I got vs what I didn’t get, and nothing was sinking in.

AX eventually credited me what I asked for in full. (Emphasis on “eventually”, because you’re “encouraged” to work it out with the seller first.)

BS reply… it was obviously stolen maybe before they even packed it ? they just grabbed the first box of the shelf in the warehouse and didnt even bother to inspect it maybe before pack it and ship it out ? either way paypal should cover this crap… and banggood maybe should do better security check inspections those that are responsible to ship and pack out orders…. :person_facepalming:

PayPal case opened…! Here was my message to BANGGOOD via PayPal response! (First claim ever!)

“Box shipped out empty 2 times…! Contacted seller customer service the day of delivery and included multiple emails on different days including video of package opening… They don’t respond through the same email, they send a new email with silly questions and ridiculous answers! Again, I sent first email the day this happened and everyday after anther silly response… Today was the last straw… It was crystal clear the package was shipped empty once again… See FedEx package weight…! Shipped directly from seller empty! The flashlight and battery alone would weight more than this box…
Link of video taken of second empty box… BANGGOOD 2nd EMPTY BOX JUST RECEIVED..! - YouTube

Guys, I can’t include the picture because I don’t use an image site, however, the weight of this box shipped out with FedEx at 0.9lbs……! The flashlight is 166g dry now add a 21700 battery to that…! Unreal… I really wanted this light :frowning:

Without a doubt… I included you guys with all the emails as well… Just so people looking up how legit this company is they may question buying a light that costs over $200… Or, may stay away all together seeing the hassle I’ve went through and hopefully will get my money back! Never again…

My question… Is Going Gear the same company? They use to be on here more with the deal codes… I got my DX80 from them… Was wondering why I’m seeing more from BG now…

Wellp, that’s why for the most part I don’t buy lights pricey enough to just toss if/when they break. Warranties are usually meaningless (either ship somewhere for a small fortune and possibly get someone else’s broken light, or just get ignored, etc.), and it’s not worth the hassle arguing about a DOA with the seller. PP/CC might refund outright for a cheap DOA, but might require shipping-back if pricier.

A 20buk-30buk light I can “afford” to try taking apart to fix somehow, but a pricier one is often way too proprietary, welded-shut, etc., to keep people from doing just that.

PayPal Response from BANGGOOD…

Dear Customer,

Sorry for all the inconvenience caused.

We have already receive your dispute, then we will do our best to find the reason of this issue and send you a solution as soon as possible.

Thank you in advance for your understanding.

Best regards,

Banggood

- Banggood Technology Co., Limited, Tuesday, June 2, 2020 at 10:39:05 AM

My response.

Yes, this was sent to customer service on the 23rd… So why has this not been resolved, why do I continue to get pushed around with terrible responses, why am I still waiting for a refund?! I have a list of emails from customer service that make no sense to my claims and yet I’m still being pushed around here…

Can you please send video of your neighbor opening package?
Maybe contact your local police to open report.
Thanks for your understanding! We’re all in this together, Stay safe!

just do a paypal case… pointless trying to talk to them… they probably have orders from higher up to make u lose time only nothing else….