Is banggood a legit business?

BS reply… it was obviously stolen maybe before they even packed it ? they just grabbed the first box of the shelf in the warehouse and didnt even bother to inspect it maybe before pack it and ship it out ? either way paypal should cover this crap… and banggood maybe should do better security check inspections those that are responsible to ship and pack out orders…. :person_facepalming:

PayPal case opened…! Here was my message to BANGGOOD via PayPal response! (First claim ever!)

“Box shipped out empty 2 times…! Contacted seller customer service the day of delivery and included multiple emails on different days including video of package opening… They don’t respond through the same email, they send a new email with silly questions and ridiculous answers! Again, I sent first email the day this happened and everyday after anther silly response… Today was the last straw… It was crystal clear the package was shipped empty once again… See FedEx package weight…! Shipped directly from seller empty! The flashlight and battery alone would weight more than this box…
Link of video taken of second empty box… BANGGOOD 2nd EMPTY BOX JUST RECEIVED..! - YouTube

Guys, I can’t include the picture because I don’t use an image site, however, the weight of this box shipped out with FedEx at 0.9lbs……! The flashlight is 166g dry now add a 21700 battery to that…! Unreal… I really wanted this light :frowning:

Without a doubt… I included you guys with all the emails as well… Just so people looking up how legit this company is they may question buying a light that costs over $200… Or, may stay away all together seeing the hassle I’ve went through and hopefully will get my money back! Never again…

My question… Is Going Gear the same company? They use to be on here more with the deal codes… I got my DX80 from them… Was wondering why I’m seeing more from BG now…

Wellp, that’s why for the most part I don’t buy lights pricey enough to just toss if/when they break. Warranties are usually meaningless (either ship somewhere for a small fortune and possibly get someone else’s broken light, or just get ignored, etc.), and it’s not worth the hassle arguing about a DOA with the seller. PP/CC might refund outright for a cheap DOA, but might require shipping-back if pricier.

A 20buk-30buk light I can “afford” to try taking apart to fix somehow, but a pricier one is often way too proprietary, welded-shut, etc., to keep people from doing just that.

PayPal Response from BANGGOOD…

Dear Customer,

Sorry for all the inconvenience caused.

We have already receive your dispute, then we will do our best to find the reason of this issue and send you a solution as soon as possible.

Thank you in advance for your understanding.

Best regards,

Banggood

- Banggood Technology Co., Limited, Tuesday, June 2, 2020 at 10:39:05 AM

My response.

Yes, this was sent to customer service on the 23rd… So why has this not been resolved, why do I continue to get pushed around with terrible responses, why am I still waiting for a refund?! I have a list of emails from customer service that make no sense to my claims and yet I’m still being pushed around here…

Can you please send video of your neighbor opening package?
Maybe contact your local police to open report.
Thanks for your understanding! We’re all in this together, Stay safe!

just do a paypal case… pointless trying to talk to them… they probably have orders from higher up to make u lose time only nothing else….

Another Banggood purchaser gets banged good and hard! Welcome to the club.

Nowadays I am very reluctant to order anything shipped from the far east. In the past year all I’ve ordered that way is a LT1, a D4V2, and a Noctigon K1 90.2; even though they were from sellers folks aren’t complaining about, I still cringed and held my breath wondering if they would get waylaid along the shipping route. No way would I order again from BG.

Wow! I haven’t been here in weeks. And my package that I ordered on march 30 hasn’t arrived. Banggood tracking still has the last entry as:

May 11 – Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.

And I’ve messaged them through their website when logged in. is there a place to see those messages? Cause I haven’t gotten anything in email from them and can’t find a place where my messages / their (lack of) reply would be on their website.

I disputed with the credit card company. Immediate credit for the $20 something dollars I paid (after Banggoods higher price, then sales, then coupons…).

Now to actually go and buy a couple Convoy S2+ or similar at a good price. (I DID like the $10.50 each for the 2 lights). Any recommendations on deals / places? Good to know AliExpress is better than banggood.

and for the people saying paypal sides with the vendor…. or I guess anyone reading - whats your thinking on paying through paypal vs. a credit card? My thinking is to go with the credit card company - less middlemen if there’s a problem and the bank sees all my charges / will side with me over a relatively trivial amount vs. my much larger purchases overall.

And as a side note, speaking about a non-US company…

I got a US Bank credit card recently just to ring up charges to get the sign up bonus. I paid for a web service from a US company. The vendor has you pay through paypal. And you are paying a UK subsidiary of this US company. I paid through paypal in dollars.

US bank added a 2% foreign transaction fee because it went to a non US company. (it would have been 3% if the payment was in a non-US currency). Ever hear of that? That a bank charges a foreign processing fee for a transaction in dollars but the seller is not in the US? I always heard the recommendation to avoid a foreign transaction fee when traveling outside US is to pay in USD (yeah, the bank might get a better exchange rate, but then hit you with the 3%_. Or the better answer - get a credit card with no foreign transaction fees.

https://answers.usbank.com/answers/s/article/What-is-the-charge-for-using-my-credit-card-in-a-foreign-country

stay safe!

Another week, another email to banggood with no reply (when you send ‘an email’ to them through their website, is there a place to see what you sent / get a reply? I don’t get an email back from them. And sending what they call ‘an email’ from their web page, I have no log of it.

Anyone know an email address to send a real email to them?

cservice@banggood.com

If you don’t get a reply try to send a PM to Banggood .

thanks Unloco! I sent to both. The user on BLF posts 1x ever couple months. Hopefully they lurk / PM more often than that.

It is seen that they continue the same or worse … then I show you what I did … https://budgetlightforum.com/t/-/28144/1065

It took time (over a month) but it worked.

PS. My journey started here:https://budgetlightforum.com/t/-/28144/1052

I have spent thousands on banggood over the years… shipping is slow but the range is good. You have to be careful with the reviews they are overly positive even on crap products, best to have a community backing the product. I have risked it on a few items and usually ended up with OK products. Once I got some random component that must have been for someone else, no big deal.

I now have to pay GST (Australian tax) and more often shipping which I never did previously, this is not so cool. I always pay with paypal and don’t have a problem, only once I’ve had to escalate a refund to paypal but it was refunded without a fuss.

In summary for stuff that you can’t get anywhere else and I’m happy to wait I’ll still use it occasionally, only with paypal.

Fellas… I’m still going at it… but WOW… PayPal disputes are a joke! I’m really curious to see how this goes… So, I gave them 3 days to respond to my messages and no reply. I then forwarded this case to resolution because I knew BANGGOOD was just beating around the bush anyhow… After forwarding claim for PayPal to investigate they give the seller (BANGGOOD) 20 days to respond…! I’m thinking holy sh*t this can take forever…

Needless to say, today I got an email from PayPal, I seen the highlighted refund… I thought SWEET but NOPE… Message said, Your refund will be issued as soon as you send the item back and shipping confirmation is accepted!! :person_facepalming: I’m NOT kidding! In order for me to even respond to this case I have to provide a tracking number or it will be case closed on the 18th and nothing else I can do :rage: … A F**king joke IMO!

I finally found a number to call PapPal, after 30 minutes of going through prompts, I just kept saying SPEAK to someone, SPEAK to someone (its not an option)… All of a sudden it changed tone and started to ring… I said to myself, “holy Sh*t I’m actually going to talk to someone!!” NOPE… a message recording said, Sorry due to Corona Virus customer service is permanently closed…! :person_facepalming: I can’t make this crap up…!

So getting back to my claim… In order for me to respond I had to confirm a valid tracking number… What other number better to provide than the one they gave me. :smiling_imp: .! HAHA… I already got an email as the seller to me the buyer that the item was shipped LMAO :smiling_imp: … This is what I would call bypassing a systems catch 22!!

In 5 days PayPal will now review this information and I better get my money back… If not my credit card company is my last resort… :frowning:

Someone here mentioned how horrible PayPal dispute system was and they weren’t kidding… I’ll keep you all updated with the outcome of this case…

And for all you viewers, here are my included PayPal messages up to date and today’s message as well…

Your conversation with the seller
You

Box shipped out empty 2 times…! Contacted seller customer service the day of delivery and included multiple emails on different days including video of package opening… They don’t respond through the same email, they send a new email with silly questions and ridiculous answers! Again, I sent first email the day this happened and every day after another silly response… Today was the last straw… It was crystal clear the package was shipped empty once again… See FedEx package weight…! Shipped directly from seller empty! The flashlight and battery alone would weight more than this box… Link of video taken of second empty box… https://youtu.be/92azDJccJVE June 2, 2020 at 10:37:39 AM PDT
Dear Customer, Sorry for all the inconvenience caused. We have already receive your dispute, then we will do our best to find the reason of this issue and send you a solution as soon as possible. Thank you in advance for your understanding. Best regards, Banggood June 2, 2020 at 10:39:05 AM PDT
You
Yes, this was sent to customer service on the 23rd… So why has this not been resolved, why do I continue to get pushed around with terrible responses, why am I still waiting for a refund?! I have a list of emails from customer service that make no sense to my claims and yet I’m still being pushed around here… June 2, 2020 at 12:23:21 PM PDT
You
Hello… Still waiting for my refund!? https://youtu.be/92azDJccJVE June 4, 2020 at 2:32:58 PM PDT
June 8, 2020 escalated to PayPal
Your notes
Box shipped out empty 2 times…! Contacted seller customer service the day of delivery and included multiple emails on different days including video of package opening… They don’t respond through the same email, they send a new email with silly questions and ridiculous answers! Again, I sent first email the day this happened and every day after another silly response… Today was the last straw… It was crystal clear the package was shipped empty once again… See FedEx package weight…! Shipped directly from seller empty! The flashlight and battery alone would weight more than this box… Link of video taken of second empty box… https://youtu.be/92azDJccJVE
June 10, 2020
Your notes
Here’s the tracking number and weight of the item you sent again as well… I’m unable to tack on the cost for return, if you want an empty box you can pay for it, this is absurd! You guys sure know how to work the system… If my dispute was item not received you would have shown a tracking number saying I got it. Therefore, “item not described” was my only option… So you send an empty box shows received, I include a video of me opening the package, and PayPal requires buyer to pay shipping for an empty box…!? HA…! Shipping an empty box back to you guys is a joke at best… Here’s the video again of the empty box. https://youtu.be/92azDJccJVE8
Tacking number * , FedEx

So there you have it… but that email I got back from PayPal, being the buyer and seller is just price less… :smiley:

I hope the look on BG customer service face is like OH NO that Sli MOFO is gonna get us now…

BOOM *DROPS THE MIC…

thats really sad… no customer service because of corona? hell u can sit home doing customer service with a phone. no need to even be at the physical office…

Everything shows that they did ship 2 empty boxes… now u are supposed to ship them back with tracking that costs a fortune to ship back to china? i dont get how they thinking….

its like a scam, sending empty stuff and then u must send back to even get a refund… thats a joke… even for paypal :person_facepalming:

You wanna hear another (not so funny) joke? I ordered an EC01 a while back, and the post office admitted that they delivered it to the wrong address. It showed up as a neighboring city, different ZIP code on the tracking info.

And I got the same response as you from PayPal. They insisted that I send back a package that USPS admits that I NEVER RECEIVED before they would give me a refund.

In that case, banggood did eventually send another one, though.

Personally, it looks like I’m going to finally receive something I ordered… “Order Time: 14:58:09 Dec 27 2019”
After it arrived in my city Monday, and FedEx spent three days trying to figure out how to load a parcel on a delivery truck and drive on over to my house… 14 minutes from the warehouse, all surface streets. ’
Well, let’s see if it’s even the right thing.

Another few weeks gone by and still no package, still no replies from Banggood.

As Unloco suggested, I sent a private message to banggood. I saw that user hadn’t done much posts in the forum, but DID get a reply - they said to write to cservice@banggood.com which I had already written to.

Emailed that address again. And still no reply.

And my order page?

Tracking history for this order:

May 11, 2020 15:17 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.
May 11, 2020 15:17 Processed Through Facility
Apr 15, 2020 21:23 Acceptance, Your item was accepted at 9:23 pm on April 15, 2020 in CHINA.
May 26, 2020 11:58 Handed over to Airlines
May 12, 2020 11:26 Departure from Regional Sorting Center
May 11, 2020 15:17 Dispatched from Office of Exchange
Apr 16, 2020 08:28 Arrival at Regional Sorting Center
Apr 16, 2020 07:00 Departure from Regional Sorting Center
Apr 15, 2020 21:55 Depature from Local Sorting Center
Apr 15, 2020 21:23 Package Received
Apr 13, 2020 12:32 Order Information Received
Apr 13, 2020 02:55 Package has been sterilized and shipped out.
Mar 30, 2020 22:55 Our warehouse has started packing your items.
Mar 30, 2020 22:46 Order submit.

(ever notice it’s not listed in sequential order? The most recent is in the middle - May 26, 2020 11:58 Handed over to Airlines). Airlines is the name of their scam person. Not an industry that has planes).

Looking on my account page on banggood, there’s a 1 over messages. Clicking to get to my page, it says under messages - No messages received in the past 6 months! Participate in product reviews, comments, QA, or designated events now.

And I don’t see the several messages I sent from within their website to them. Anyone know if I should see those?