Negative experience with NealsGadgets

So iam another unlucky customer.
Ordered x9 amutorch usb and he sent me magnetic one…never again this seller. Hes total amateur…and not serious…what to do now…

We need to organize something where we have a thread and a seller is emailed from, say, 20 of us: “RESPOND TO [X]’s EMAIL PLEASE” and basically threatening to boycott them if this sort of thing happens. We give them a certain amount of time to get the issues straightened out. I’m serious.

Yes. Boycott him. Exactly.

I ordered an FW3A from him as well as some other parts, he was quick to answer my first inquiry about shipping and he said he would ship it that day, but I haven’t heard from him since and I still have not received a confirmation if my items have been shipped or not. It has been two weeks.

Update: I just asked him to cancel my order. The refund and email reply from him was prompt this time around.

Also I have a question why on nealsgadget is advertised free shipping for orders for over 50$, in reality when I want to make my oder I still charged with 6$ shipping fee. There is only discount from shipping cost not free shipping. It is free shipping is only for certain countries?

I agree. I’ve had excellent shipping to the UK on two FW3 lights, but no response to the missing battery that I paid for. The website is badly organised, I could have bought the Alu version with the extras cheaper if I’d noticed a package deal, but ended up paying a lot more for the glowy cap and gasket.

maybe changed due to the corona situation worldwide now i dont know… .?

My experiences with Neal and Nealsgadgets have been excellent.

  • Everything I ordered arrived with no issues.
  • Shipping is usually quite fast. Even the free shipping is fairly fast to the U.S.
  • Neal has responded to all my inquiries that were sent by PM on BLF. I did not receive a response to emails, but he does respond to PMs on this forum.
  • Excellent choice of products on his website.

Highly recommended seller. One of my go-to shops nowadays.

Good for you then put that in the relevant thread and you may have got lucky in him replying to pm’s on here as I’m still waiting from one sent last December.

Maybe you right. Also BG now have only higher shipping rates compared to before pandemic. Also on Ali the most shipping cost are also higher now for cheap items.

Last December? … if you haven’t gotten a response by now you’re not going to get one. Maybe he forgot. Did you try again?

PM on here, pm on messenger and email and no answer to any.

That’s not forgetting that’s ignoring.

That is the problem with Neal, he only responds when he wants to.

i get from him the same like many others….wrong item…different item…i was afraid it will happen…and it happen.but he refunded me the money i paid for very fast….sadly,i dont have the flashlight:((

+ 1

I had the same experience. I do not know how he stays in business.I guess 50% of his return customers keeps him afloat.

exactly Baron,this is what i ask myself….i had years ago also flashlight business…I almost killed my self to make the customers ok with all the service.People are still more and more difficult…And i finished in minus…And left it)))

I ordered a light from him with DHL rush delivery about a month ago. Directly after I ordered, there was a pop up saying that there was a covid-related delay to all orders. Which is fine, except that information would have been much more useful before I ordered. So I contacted him, saying that I would like to cancel my order due to the delay. He said basically “why? It’s in stock.” I told him I needed it by a certain date, and it said “that should be fine.” It did not arrive by that date, not even close, which has caused me significant inconvenience. To be honest the way those delay warnings are set up seems deceptive, and the fact that he underestimated delivery time by a week (when paying $20 for rush delivery) has left me not wanting to do business with him any more.

Be a little more forgiving when shipping is entirely out of the seller’s hands.

You had the opportunity to say no but you went ahead, that’s on you

He delayed shipping it out until it was unlikely to arrive by stated time. He stated it would be shipped on on the Monday 8 days before I needed it. It was not actually shipped until Friday, 4 days before I needed it. I would have said no if he was accurate either about it arriving on time, or about when he would actually ship it out. It was never going to arrive by Tuesday according to the initial delivery time estimate. Minus the time spent in customs (5 days) it took 5 days to arrive. It seems that he did not want to be transparent about the likelihood of it being shipped out and arriving by the time I needed it.

Update to the missing 18350 cell. I got an answer to the email and a refund, which is ok, but I had to chase it up and shouldn’t have had to. Because the copper FW3 is vac pac, and the battery needs to be installed, it wasn’t sent. I should have been informed and not charged the cost of the cell.

Other questions involving several repeat emails, like a chipped optic, and a friend of mines enquiry about changing his order to the package deal for FW3A with battery and glow gasket, weren’t answered. My friends order shipped two days after his email. Emails regarding anything other than a sale are ignored. It’s a shame really, but I’ve seen it many times across forums, people and makers struggling with the logistics when the product catches on.

In his favour, he did email me prior to sending me the FW3A asking if I wanted the glowy tailcap button fitted. That’s a plus, as I’ve unscrewed it and fitted it to my copper shorty and it was a PITA to unscrew the internal locking ring and swap them.