Negative experience with NealsGadgets

Whatā€™s with people posting positive comments about Neal this isnā€™t the thread for it.

LUME1 FW3X ordered 23.08 status Unfulfilled . Email was send 12.09 still no replay. I donā€™t like this :rage: :rage:

Iā€™ve been waiting for an update on my damast FW3 with the lume-1. I sent my first email asking for an update on August 27th. 5 more emails and a couple tries on FB Messenger, still no answer.

I can be patient, but at least communicateā€¦

(And Iā€™ve ordered from him before with no previous issues, so this is disappointing.)

Hello everyone
I have a problem with my order from Nealā€™s. I bought a BLF GT4 flashlight on August 9, Nealā€™s informed me that it would be shipped on August 15, and the problems started:
2020-08-15 10:43 Shipment information received
2020-08-27 21:50 GUANGZHOU, Arrived at Sort Facility GUANGZHOU
2020-08-28 13:24 GUANGZHOU, Shipment has been processed in operational center.
An alternative (Polish) tracking number was given, which shows that the package is waiting for further shipment.
A month has passed and the package has not been sent from the sorting plant. I wrote 3 e-mails to Nealā€™s if I could do something about this, but I didnā€™t get any reply.
I wrote a query to the Chinese carrier, but they only wrote back to me that they do not deal with individual customers. I donā€™t know what else to do. :frowning:
I am asking for some advice.

I would try contacting Neal on FB messenger. If he canā€™t help you, then request a refund. The next step would be opening a dispute case with PayPal or credit card company.

I opened a dispute case in PP about a week ago. What is Neals action? He send me fake tracking number from 2 years old package:) Good job, Neal :smiley:

ehhh really?? :person_facepalming:

Sounds a bit far fetched and I dont mean the pokemon ;). But in general tracking numbers are finite and I would assume one would get reissued by random generator at somepoint before the system updates to new tracking path.

And what would the odds be of the same person getting the same ā€œre issuedā€ tracking number heā€™s previously had?

Did you get re-issued the ā€œsameā€ tracking number from years before ? cause poster never mentioned they got the same number but only the fact of its age which would show data from that time especially if the system hasnā€™t updated for new tracking path.

No old package is not mine, but also to Russia. With a high probability, all tracking numbers that we are currently using were previously used. But I have never seen the old information while checking current packages. And I donā€™t believe in coincidences like this) 40 days of silence, PP dispute, old tracking with no new info during 4 days.

Sounds like Neal is having trouble shipping to Russia and Poland, maybe a labeling or language issue. But not responding is a business killer. You guys have helped me to know where not to buy. Thanks :wink:

I had to open a dispute on PayPal. After a week of dispute, Neal returned the money and said the item was out of stock.
Two months have passed, I wrote many letters to Neal, all without answers. Is it really impossible to inform the buyer that there is no product in two months and propose solutions. Because of Nealā€™s silence, I have a lot of negative emotions about his work. This could have been avoided simply by talking to the customer.

I too just opened a dispute. No answers for 2 months. 9 unanswered emails, 5 unanswered FB messagesā€¦ I dont mind a delay, I can be patient, but at least communicate with me.

And the worst part is, Iā€™ve ordered from Neal a couple times with no issues before. Now Iā€™ll be thinking twice before ordering from him in the future.

So just to be fair, I recently had a very positive experience buying from Neal. (all of mine have beenā€¦)

I ordered a Fire Foxes FF5 on 4 Oct, shipped on 9 Oct and received 16 Oct. Not bad when itā€™s coming from China in the middle of a global pandemic

The light is incredible although the accessories werenā€™t packaged very well ā€“ there were some random pieces of what looked like paracord and the extra gaskets and stuff were just tossed in the box

Will def buy from Neal again. This is like the 3rd or 4th time Iā€™ve bought from him

I think all negative complaints about NG, should also be posted on the ā€œPositive NGā€ thread.

You know, since were trying to be fair, and keep all future buyers informed.

My new favorite guy to order from is Hank :slight_smile:

I never bought from NG but have followed both threads and have seen their behavior in other deals.
Balancing the positive and negativeā€¦ I would think about it many times before buying something from him.
NG would have to totally change his behaviorā€¦ Reminds me of CNQG (Ric-CN), with whom I had dealings.

i almost bought a vapcell charger from him, but found it on aliexpress for cheaper. hopefully it works out.

it sounds like hes legit, he just needs to hire someone else with good english skills to dedicate to customer service, lack of communication is quite the killer of business. im guessing his profit margin isnt particularly high, so he wants to do everything himself.

This got me laughing :smiley: