Negative experience with NealsGadgets

I too just opened a dispute. No answers for 2 months. 9 unanswered emails, 5 unanswered FB messages… I dont mind a delay, I can be patient, but at least communicate with me.

And the worst part is, I’ve ordered from Neal a couple times with no issues before. Now I’ll be thinking twice before ordering from him in the future.

So just to be fair, I recently had a very positive experience buying from Neal. (all of mine have been…)

I ordered a Fire Foxes FF5 on 4 Oct, shipped on 9 Oct and received 16 Oct. Not bad when it’s coming from China in the middle of a global pandemic

The light is incredible although the accessories weren’t packaged very well – there were some random pieces of what looked like paracord and the extra gaskets and stuff were just tossed in the box

Will def buy from Neal again. This is like the 3rd or 4th time I’ve bought from him

I think all negative complaints about NG, should also be posted on the “Positive NG” thread.

You know, since were trying to be fair, and keep all future buyers informed.

My new favorite guy to order from is Hank :slight_smile:

I never bought from NG but have followed both threads and have seen their behavior in other deals.
Balancing the positive and negative… I would think about it many times before buying something from him.
NG would have to totally change his behavior… Reminds me of CNQG (Ric-CN), with whom I had dealings.

i almost bought a vapcell charger from him, but found it on aliexpress for cheaper. hopefully it works out.

it sounds like hes legit, he just needs to hire someone else with good english skills to dedicate to customer service, lack of communication is quite the killer of business. im guessing his profit margin isnt particularly high, so he wants to do everything himself.

This got me laughing :smiley:

Yes it is funy to read positive thread, they ask him and he answers) And he is the same man ignoring me during two month, and ignoring paypal disput during 2 weeks)

In any case, I will continue to shop from him. If he doesn’t ship my orders, kick him by Paypal)

I ordered a Nightwatch NSX4 a couple of weeks ago and have heard nothing from him.
No updates, no replies to my emails and no reaction on my request through Paypal.
What is the deal here?

Sweet light, I got it from Neal as a matter of fact

If the number of purchases is big enough chances will also go up for something to go wrong or "slip through the cracks" ......

You could even call it the downside of success as long as the overall majority goes smoothly that is ....

Martin

Hey, did you ever get your Nightwatch? I was just carrying mine the other night…beast

Send him a message via Facebook? He usually responds quickly. He provided a refund when I asked. He didn’t have the RRT01 in stock.

You’re probably better off getting the charger from Vapcell’s official store on AliExpress or their Alibaba. They do flash sales sometimes. :slight_smile:

In mid-October, I ordered Imalent MS03 from him, but for 2 weeks I did not receive any response from him. I emailed him many times, but got no response. The only way to get the money back was to create a claim via PayPal. I will never go to this store again, and I don’t recommend it to anyone.

I dont use facebook. I send him 3 emails. He did not answer even in PP dispute and claim. It’s the first time I’ve seen such a stupid seller in ten years of online shopping.

Man sorry you guys are having a rough time with Neal’s store. I ordered this light on 31 October and when I buy from him, I set my expectation that I’ll get it when I get it. I’ll post back when I receive so others will have an idea of timeframe

LUMINTOP GT Nano Osram KW CSLNM1.1 450LM

I placed an ordered with Neal’s gadgets on 3 October, it was shipped on 15 October and I received it 23 October. It could have been shipped quicker but no complains otherwise. I did not try to contact him so can’t say anything about that.

damn it took 12 days just to process the order to ship it out, but only 8 days from china to netherlands?

I checked and yes, the dates are correct. I ordered it in the evening on the 2nd, according to Neals site the order came in on the 3rd. The order was marked completed on the 15th, first date in tracking is 16th. It was delivered in the Netherlands on the 23rd.