Thanks very much for the experience, Budgeteer! Description updated accordingly. And congratulations to Jim @ Manafont for being one of the very few polite, responsive, intelligent customer service guys I've dealt with.
sb56637:
One idea! Since they are nice you can perhaps make a BLF logo like a certificate with some text like: BLF reccomended trustwothy dealer as a sign of gratitude to put on their page if they want.
It can help us as a community and them since they are not yet widely known. I believe they would like such a certificate from an objective (non bribed) comunity such as ours.
I think it is a good idea. We can all benefit.
Hi there Budgeteer. That's a really good idea! Thanks!
Wow .. that's a really good idea maybe a feedback rating like ebay that people lust after trying to keep it spotless
I only wish their website had a "wish list" option like the other dealers.
I sent an email to "Jim" about this, and he said he would talk to the management about it.
It's nice to put things you find interesting there, so you can find them easier later.
My experiences with Manafont so far has been excellent.
I would love the sort by price, arrival soo much on manafont.
Also the led category should have flashlights own subcategory by now...
I would like to add some pleasant addon on MF reputation.
A recently bought ultrafire single mode dropin driver failed in about few hours of use. I contacted them for a driver board only if they have spares.
I was immediately contacted and asked for the usual proof of purchase. The process was smooth and easy. I have to take the driver picture but thats an easy task.
But there is the astonishing part!
They asked me if i would rather want the 5 mode instead of single if i like it better and that it would be sent along with the led.
Intermission: I once contacted Jim for a SMO reflector if they have some to sell...
This information was also passed to my support contact and she decided to send me the WHOLE dropin with SMO reflector since i previously asked for one, so they sent me one for free!
The whole process with few mails was around 2-3hours and the replacement is already shipped!
Now youre all wainting that i write it was all a joke eh?
It is true! As it may sound too good to be true but it is true.
To my book, manafont has proven twice their commitment and made an outstanding service!
That's excellent news Budgeteer. Manafont will be my first choice if the same product is available at several retailers. And don't tell anyone, but I'd be willing to pay several dollars more for a Manafont product because their customer service is infinitely better than the competition. Any light we are interested in buying we should really request to Manafont to see if they can offer it first.
For my part, I noticed that they had an error in a flashlight description, apparently mixing up the description of two Tank007 models, listing the TK-568 as having a magnetic tail. I notified them, and within about 12 hours they thanked me for notifying them and changed the description. That fast.
Yep, that's why i gladly share the info. It the rare cases something goes wrong you have some very decent after sales support which is quite rare nowadays.
Oh that's very good to hear, I might have to start browsing their site more often :)
The outstanding customerpolicy of Manafont should be the standard at any vendor.
They surely gets more of my business.
i placed an order yesterday, for several items totalling $98(US currency)
today i logged into manafont's website, and there is no record of my purchase, although my card has been charged.
not good !
Contact Jim at manafont he will sort it out. He is very fast to reply usually but keep in mind timezone differences. Well Jim is not the only one tho, anyone will help you fast no need to look for Jim especially but he is often seen on BLF with promotions and such.
how do i contact Jim? i have sent a message through their so-called 'live support', and through the 'contact us' link.
hopefully they get it sorted out quickly. i'm anxious to receive my order!
Thats more than enough. Might get tricky since it is unfortunately friday. At worst expect a reply on monday.
Damn, i must get paid for being a customer care for manafont lol. :)
Just today i recieved a RMA for one failed r5 dropin. So far the service and after sales support was awesome i don't think you will have any problems sorting it out. I did many orders at MF without any issues in ordering steps.
Dont worry, if nothing else paypal is also an option but it will probably be unneeded. No need to worry as of now and enjoy the weekend!
thanks! cheers :)
Everything is sorted by arrival, AFAIK. Would be awesome to sort by price, yeah 
I think they should sort by batt type, and place the same flashlight in different places if this flashlight use more than 1 type of batt (AA and 14500 for example)
Indeed.
Yes, that would be a nice improvement.
ok so manafont seems to have fixed the problem with my order.
it worked out for the best, because i noticed today that they have the black/flame trustfires in stock and i asked if they could ship me those instead the grey ones i had ordered.