Rating: Manafont.com [OUT OF BUSINESS]

Wow .. that's a really good idea maybe a feedback rating like ebay that people lust after trying to keep it spotless

I only wish their website had a "wish list" option like the other dealers.

I sent an email to "Jim" about this, and he said he would talk to the management about it.

It's nice to put things you find interesting there, so you can find them easier later.

My experiences with Manafont so far has been excellent.

I would love the sort by price, arrival soo much on manafont.

Also the led category should have flashlights own subcategory by now...

I would like to add some pleasant addon on MF reputation.

A recently bought ultrafire single mode dropin driver failed in about few hours of use. I contacted them for a driver board only if they have spares.

I was immediately contacted and asked for the usual proof of purchase. The process was smooth and easy. I have to take the driver picture but thats an easy task.

But there is the astonishing part!

They asked me if i would rather want the 5 mode instead of single if i like it better and that it would be sent along with the led.

Intermission: I once contacted Jim for a SMO reflector if they have some to sell...

This information was also passed to my support contact and she decided to send me the WHOLE dropin with SMO reflector since i previously asked for one, so they sent me one for free!

The whole process with few mails was around 2-3hours and the replacement is already shipped!

Now youre all wainting that i write it was all a joke eh?

It is true! As it may sound too good to be true but it is true.

To my book, manafont has proven twice their commitment and made an outstanding service!

That's excellent news Budgeteer. Manafont will be my first choice if the same product is available at several retailers. And don't tell anyone, but I'd be willing to pay several dollars more for a Manafont product because their customer service is infinitely better than the competition. Any light we are interested in buying we should really request to Manafont to see if they can offer it first.

For my part, I noticed that they had an error in a flashlight description, apparently mixing up the description of two Tank007 models, listing the TK-568 as having a magnetic tail. I notified them, and within about 12 hours they thanked me for notifying them and changed the description. That fast.

Yep, that's why i gladly share the info. It the rare cases something goes wrong you have some very decent after sales support which is quite rare nowadays.

Oh that's very good to hear, I might have to start browsing their site more often :)

The outstanding customerpolicy of Manafont should be the standard at any vendor.

They surely gets more of my business.

i placed an order yesterday, for several items totalling $98(US currency)

today i logged into manafont's website, and there is no record of my purchase, although my card has been charged.

not good !

Contact Jim at manafont he will sort it out. He is very fast to reply usually but keep in mind timezone differences. Well Jim is not the only one tho, anyone will help you fast no need to look for Jim especially but he is often seen on BLF with promotions and such.

how do i contact Jim? i have sent a message through their so-called 'live support', and through the 'contact us' link.

hopefully they get it sorted out quickly. i'm anxious to receive my order!

Thats more than enough. Might get tricky since it is unfortunately friday. At worst expect a reply on monday.

Damn, i must get paid for being a customer care for manafont lol. :)

Just today i recieved a RMA for one failed r5 dropin. So far the service and after sales support was awesome i don't think you will have any problems sorting it out. I did many orders at MF without any issues in ordering steps.

Dont worry, if nothing else paypal is also an option but it will probably be unneeded. No need to worry as of now and enjoy the weekend!

thanks! cheers :)

Everything is sorted by arrival, AFAIK. Would be awesome to sort by price, yeah

I think they should sort by batt type, and place the same flashlight in different places if this flashlight use more than 1 type of batt (AA and 14500 for example)

Indeed.

Yes, that would be a nice improvement.

ok so manafont seems to have fixed the problem with my order.

it worked out for the best, because i noticed today that they have the black/flame trustfires in stock and i asked if they could ship me those instead the grey ones i had ordered.

manafont had their first screw up with me today.

i ordered a trustfire R5-a3 (because the 4 i had pass through my desk were awesome and i had the extra cash to KEEP one)

well instead i opened the package and it was a SKYRAY S-R5.... what?

also the supplier must have directly shipped it from their warehouse, because they changed the from label, well stuck it OVER the manafont symbol and address....

sooo ive sent them an email, and so far they want to do an exchange or a discount to keep the item (which is MORE expensive from other vendors, DX asks $22 for this flashlight, the R5-a3 was 18)

since i dont WANT the skyray, im gonna try to exchange it, but this puts a kink in my plans. it was a gift for my gf (yea so there goes that) who loved them (i gave her dad one for christmas)

lets see how manafont solves this one!

Should be not an issue to solve but unfortunately you can't possibly get the required one in time. :(

I would suggest you to keep the item and take the discount if it is substantial. Even if you don't want the light i bet you won't have issues finding her a new home. The looks are quite appealing to many!

I like the flashlight. Sold a few too just by the looks. :) Now i keep only 1 in a showcase of some sort. If friends come at my place and don't care about flashlights it is very likely that will ask what is that thing eventually.

i probably could sell it, but i dont know anyone who wants an 18650 light. around here lithium primaries are all people will use.

its extremely rare to find someone who knows what im talking about!

well lets hope they dont screw up the MCU-C7 R5 i ordered too. cause they said they couldnt get grey, but they could get black. if its wrong ima be pissed