Rating: Manafont.com [OUT OF BUSINESS]

Oh that's very good to hear, I might have to start browsing their site more often :)

The outstanding customerpolicy of Manafont should be the standard at any vendor.

They surely gets more of my business.

i placed an order yesterday, for several items totalling $98(US currency)

today i logged into manafont's website, and there is no record of my purchase, although my card has been charged.

not good !

Contact Jim at manafont he will sort it out. He is very fast to reply usually but keep in mind timezone differences. Well Jim is not the only one tho, anyone will help you fast no need to look for Jim especially but he is often seen on BLF with promotions and such.

how do i contact Jim? i have sent a message through their so-called 'live support', and through the 'contact us' link.

hopefully they get it sorted out quickly. i'm anxious to receive my order!

Thats more than enough. Might get tricky since it is unfortunately friday. At worst expect a reply on monday.

Damn, i must get paid for being a customer care for manafont lol. :)

Just today i recieved a RMA for one failed r5 dropin. So far the service and after sales support was awesome i don't think you will have any problems sorting it out. I did many orders at MF without any issues in ordering steps.

Dont worry, if nothing else paypal is also an option but it will probably be unneeded. No need to worry as of now and enjoy the weekend!

thanks! cheers :)

Everything is sorted by arrival, AFAIK. Would be awesome to sort by price, yeah

I think they should sort by batt type, and place the same flashlight in different places if this flashlight use more than 1 type of batt (AA and 14500 for example)

Indeed.

Yes, that would be a nice improvement.

ok so manafont seems to have fixed the problem with my order.

it worked out for the best, because i noticed today that they have the black/flame trustfires in stock and i asked if they could ship me those instead the grey ones i had ordered.

manafont had their first screw up with me today.

i ordered a trustfire R5-a3 (because the 4 i had pass through my desk were awesome and i had the extra cash to KEEP one)

well instead i opened the package and it was a SKYRAY S-R5.... what?

also the supplier must have directly shipped it from their warehouse, because they changed the from label, well stuck it OVER the manafont symbol and address....

sooo ive sent them an email, and so far they want to do an exchange or a discount to keep the item (which is MORE expensive from other vendors, DX asks $22 for this flashlight, the R5-a3 was 18)

since i dont WANT the skyray, im gonna try to exchange it, but this puts a kink in my plans. it was a gift for my gf (yea so there goes that) who loved them (i gave her dad one for christmas)

lets see how manafont solves this one!

Should be not an issue to solve but unfortunately you can't possibly get the required one in time. :(

I would suggest you to keep the item and take the discount if it is substantial. Even if you don't want the light i bet you won't have issues finding her a new home. The looks are quite appealing to many!

I like the flashlight. Sold a few too just by the looks. :) Now i keep only 1 in a showcase of some sort. If friends come at my place and don't care about flashlights it is very likely that will ask what is that thing eventually.

i probably could sell it, but i dont know anyone who wants an 18650 light. around here lithium primaries are all people will use.

its extremely rare to find someone who knows what im talking about!

well lets hope they dont screw up the MCU-C7 R5 i ordered too. cause they said they couldnt get grey, but they could get black. if its wrong ima be pissed

Ordered 1502. Posted ?? (says 16/02 on my account). Arrived 280211. UF-H3 is faulty. Will not come on. Hopefully I will be able sort this out.

Contacted by email today. I dont know why I need to send photographs of the packaging and the light etc. It was not damaged during transit the tail cap does not work. I put a piece of foil inbetween the spring and the battery and it works intermittently.

Update: I have been in regular contact with Manafont. They are sorting out the issue and I am happy with the progress.I will buy from them again Much easier to deal with than DX.

My order also posted Feb 16 and showed up today...that's plenty fast in my book. Ordered the Ultrafire C3 SS 3 mode, wow, what a great light...it feels very substantial with great build quality.

Placed my first order on the evening of 02/07 and it arrived tonight. VERY well padded flashlight. I'll be ordering more from Manafont!

I ordered a bunch of stuff on 15/2 including drop-ins', reflectors, holsters and a diffuser. From 'confirmation' to 'despatched' took all of 2hrs..........yes that's hours, not days or weeks, or even months.

Arrived today........I'm happy as........

Just made my first purchase at manafont, very happy so far :

1) prompt & proper/correct response to e-mail query.

2) ditto for live chat.

3) Live Support Chat Transcript provided by e-mail.

4) slick check-out.

5) good, unique items on sale. esp Outdoor / Sports section.

Sets the standard for HK online stores.

Waiting for the item.

Edit : forgot to mention :

6) barcodes ! "This barcode for your warehouse BAU concern, you can re-print in case you have disposed the one on packaging. " - from Order Information.

Edit 2 : dispatched on the second working day.

I kind of surprised at first, I just found them randomly on google while reading reviews of flashlight I think it was jayki dont remember. I found their site to be good, and promising, i search a bit and found Skyray without emmitter for 8$, I thought i have to buy it. Then place the order, and asked a few questions and they were so quick to reply. and then they shipped in 3 days wow thats got to be a record, considering i ordered on friday and they shipped it on sunday evening. Now Just have to wait and see how much time it take to come here, but generally the Air Mail is slow where I live.

1 x Sky Ray S-R5 Flashlight Tube (No LED emitter) $7.99
02/25/2011 Pending
02/25/2011 Processing Your special instruction is acknowledged, and this order is being processed.
02/27/2011 Dispatched

I admit I was kind of in a dilama but seeing you guys have similar experience I am rest assured they are good. I gonna buy from Manafont rather than DX if the the same product is available with them.

Later on I ordered two small products, and they they shipped it then next day .. may be bcoz they are best selling list still I cant take out the credit.

I have to give them good rating. ManaFont is recommended.