You have your trackingnumber and get an errormessage on Kaidomain like this:
Server Error in '/' Application.
Nullable object must have a value.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code. ......
I got my order in 25 days. I ordered without making an account. A number of days later I made an account and emailed them if they could provide the tracking number for the order and they responded in a couple hrs with the tracking number.
I buy the second one, this means that a 50$ flashlight comes without a box? you have to buy it like an extra gift? why appears the complet box 2 days after the flashlight?
I'm sticking with good old USA suppliers (even though they buy from overseas). Pay a little more but a hell of allot less frustrating and they for the most part know how to take care of thier customers. Waiting 5 weeks for orders is totaly unacceptable. Chow for now china! until I see some improvement in your operations.
I can understand but I am too cheap to pay more for the same thing when all I have to do is wait longer. Its like that hotel commercial, "We must train you to wait".
I pretty much dislike the lack of communication at kd. For the rest is okayish. Shifting my orders when possible to MF which are really very helpfull. But when you need a neutral R4 you have very few options... (for cheap)
Hey first post, sorry it has to be a complaint. I ordered a DC8 CREE XML T6 1000 LUMEN FLASHLIGHT and some trustfire 186500 batteries from them on March 27th but never got and order conformation. I am not a member and when I had the items in my cart i clicked on "pay with paypal" Paypal sent me a receipt saying they sent them the money but I still have recieved nothing from KD. I have e-mailed them twice from two different accounts with all the information on my order (items , time, date of order, pay pal transaction # ETC) But I have not heard back from them. Has anybody ever called them on the customer support # Paypal gives for them? I don't mind waiting for an order but i hate not knowing if it was received or not, especially because this is a birthday gift for an upcoming birthday. Is this normal for them? Do they send conformation E-mails? How about tracking # ? Any suggestions on fixing this problem would be appreciated Thanks for your help...................................Skip
I'd not worry about the lack of confirmation. In 5 years of ordering stuff from KD, I've never had one. If they have it in stock they ship faster than many a Hong Kong dealer. If they don't they are as slow as all of them. At 42 days put in a Paypal complaint. It will probably have been shipped - KD ship faster than many. KD may, or may not issue a tracking number but mostly they don't. Or at least they didn't use to. I have only once got the wrong thing from KD and it cost quite a bit more than what I ordered. And worked well for me.
I just got an order from KD that was placed on March 1 and it took them a few days to ship (most of the time it was stuck with Hongkong Post). It definitely is better to set up an account first and then order while you are logged in (KD doesn't keep you logged in for very long). That way you can see what is up with your order. I had an order that was slow once (turned out the postman didn't leave a notice at my house that I had a pickup ready) and wrote to customer service and never heard back. Their communication is bad, but I have always gotten what I ordered eventually.
Always give them at least 24 hours to respond to an e-mail since the time zones are so different.
As I have an account at KD I always order with it logged in. When you get to the payment page there are two Paypal buttons to choose from (one is express or something like that).
I know I only get a confirmation email from them if I click the right Paypal button...but I can never remeber which is which :P
Thanks for the info! I did set up an account with KD for future orders and hopefully that will help. They finally sent me an e-mail answering tmy request for an order conformation . They said My order was shipping today, and gave me a tracking no. It took four days for the responce. but they did send me one so I am OK with that. Ill reveiw my order and post the results when it gets here. Thanks for the replies folks…Skip