OK, so here's my experience with them.
Feb 14, I've contacted with them asking if they have in stock Xeno E03 black NW. Kiko Ho kindly replied me the same day. I also ordered protective case for my 14500.
Feb 16, my items were shipped (registered shipping)
Don't remember why, but mid/late Feb, HK delayed almost all shippings. OK, no prob, Kiko warned me too about extra delay.
Late March, no item, nothing. I've emailed Kiko, and he/she told me to wait a little bit more.
Mid April, still without my Xeno. Another email to Kiko. The same reply (i.e.: wait a little bit more)
So, I remembered that I have tracking number. Firstly I've checked with HK mail tracking. Surprise!!!
WTF?! 2 months later and still in HK?? :| So I decided to check it with Correos (Spanish tracking). Another big surprise! Looks like my package arrived to the postoffice March 11 and was returned to seller 2 weeks later!!! :~ WTF?! I haven't received any notice! :| (a badly written name/surname/ZIP code?? Don't know) I went to my post office and they told me the same, that according to mail tracking, my package arrived March 11 and was there till late March.
Ok, no prob. I've told Kiko what happened and will wait till they receive the package back. April 9, HK mail tracking show me this message.
Another email two days later. Kiko told me that the package only left Spain April 9. Another WTF?! According to Correos, the package left Spain on March 31, and of course, Correos can't provide mail trackin once the package left Spain. So, according to HK mail tracking, April 9 the package arrived in HK post office.
One week later or so:
Another email. Nothing, the same reply, they still have not received the package back.
And till late May, I was sending emails every week. The same f%$king relpy. The package left Spain on March 31, and two months later you still haven't received it??? "was returned" mean that, that it was returned, not "in proccess", not "being returned" or whatsoever.
Two days ago, after 20 or more emails, they returned my money back. BUT I HAVE TO PAY PP FEES ALSO!! WTF?! After 3 months and after sending them more than 20 emails I have to pay PP fees also? F$&K YOU!!! I'm 100x100 sure, that if I weren't so persistent, they never return my money back!
Don't trust them! And fill the PP dispute before 45 days limit in case you haven't received you package. They reply you the same day, very kindly, yes, but still, don't forget to fill the PP dispute on time. I didn't do that, and had to sent dozens of emails and wait weeks.