I'd not worry about the lack of confirmation. In 5 years of ordering stuff from KD, I've never had one. If they have it in stock they ship faster than many a Hong Kong dealer. If they don't they are as slow as all of them. At 42 days put in a Paypal complaint. It will probably have been shipped - KD ship faster than many. KD may, or may not issue a tracking number but mostly they don't. Or at least they didn't use to. I have only once got the wrong thing from KD and it cost quite a bit more than what I ordered. And worked well for me.
I just got an order from KD that was placed on March 1 and it took them a few days to ship (most of the time it was stuck with Hongkong Post). It definitely is better to set up an account first and then order while you are logged in (KD doesn't keep you logged in for very long). That way you can see what is up with your order. I had an order that was slow once (turned out the postman didn't leave a notice at my house that I had a pickup ready) and wrote to customer service and never heard back. Their communication is bad, but I have always gotten what I ordered eventually.
Always give them at least 24 hours to respond to an e-mail since the time zones are so different.
As I have an account at KD I always order with it logged in. When you get to the payment page there are two Paypal buttons to choose from (one is express or something like that).
I know I only get a confirmation email from them if I click the right Paypal button...but I can never remeber which is which :P
Thanks for the info! I did set up an account with KD for future orders and hopefully that will help. They finally sent me an e-mail answering tmy request for an order conformation . They said My order was shipping today, and gave me a tracking no. It took four days for the responce. but they did send me one so I am OK with that. Ill reveiw my order and post the results when it gets here. Thanks for the replies folks…Skip
i received my order today from kd and after opening the envelope found that i was missing some items. i ordered 3 q5 leds and 3 hd 28mm lens and received only 2 of each. ive emailed them and await their reply.
I received my order from kaidomain a few days ago and it took 2.5-3 weeks to get here. my order was missing a couple of items and have been emailing them to get the items replaced. they were a bit slow to respond to emails but they said theyre sending them out tomorrow.
I got my order from them yesterday, It took 17 days. everthing was fine in the order and after I e- mailed them three times they did give me a working tracking no so I was able to anticipate and be home for the arrival.
It will be interesting to see what happens because I don't think KD even sells the 6-mode. I've had all successful orders from KaiDomain (though they took a week or so to ship), but my most recent order had a missing item. They made it really easy to say the item wasn't there, and the account history shows "replacement" but they haven't actually said anything or shipped anything. I'm afraid I will eventually have to deal with customer service there.
I use to make a video every time i open a package because in this way you can avoid many problem if the item is wrong or broken. So i have a video where i open the KD package and i test the item. Is clearly visible that the flashlight is the 6 mode one.
The positive thing is that they answer to me after only one day. I send them the link of the video. Let's see what happen.
I don't know if KD would have ever sent a replacement and got tired of waiting, so I filled out their Contact Us form. The next day I got an e-mail asking me to confirm what part was missing. After I did that, tonight they said they would send it. So the system worked eventually, but not quickly, which is about right for budget lights.
If you don't get a reply with 24 hours (not counting weekends) then you should send another one. Use the Ask a Question link and give them your order number.
I don't know how well it will all work though. They said they would send the driver they left out of my order, but there is nothing to confirm that they sent anything or are preparing to do so.
FOLLOW UP: I received the driver a few days later.
I had exactly the same problem. I sended the photo and a link to the video i made when i open the package. But then nothing happen. I wrote to them again. Now i can only wait.
Finally i got an answer. They ask me to send back the item. They will ship the correct item this week.
I have only a doubt... They want the item back but they refund the shipping cost once the item is arrived in Hong Kong. The problem is that they don't want tracked mail. How do i know when and if the package is arrived?
Do you think i have to trust them and send back the flashlight? If they don't send me the right item again i have spent the price of the flashlight+the shipping cost and i don't have any paypal protection... (the first order was placed 4/28 so i have only few days)
Go ahead and file a dispute now anyway, which will buy you a couple of weeks to work everything out. You can mention that in your dispute. Even when the dispute period ends and you elevate it to a claim, there is still another week for them to respond to the claim. So you have at least 3 weeks for them to receive everything and give you a refund. And you may be able to ask PayPal for an extension if they seem to be making progress (I don't know if that exists, but it seems reasonable).
What refund? They are sending him the correct item without even waiting for the old one to arrive. I doubt paypal take lightly to preemtively filing a claim now just in case there is a problem in the future.
Also there is no reason (as is often happening here) to go rampant with paranoia and distrust when hundreds of people just on this forum has bought from KD without ever beeing ripped off.
Davx: You don't know if it arrives. But If they didn't want to pay for registered mail (unstandable since its 5 times more expensive in Europe than in HK), they can't prove you DIDN'T send it either. So don't worry so much...