Wow! I placed an order late last night (way too late, actually :weary: ) and I just got an email stating it is shipped! About eight hours from ordered to shipped. If the shipping goes smooth, this may break my current FT record of nine days ordered to received.
Great job Fasttech!
Any UK members who have purchased from Fasttech??
Can you let me know if the goods came in under the radar, or did you have to cough up?
Man, now even Im thinking about ordering some cheapies to use in mobile power packs :D!
And yes, I had pretty high expectations seeing others in EU receiving their lights within two weeks :D!
Either way Im gonna order some more from them and then see how it goes, my next orders will most likely have free registered shipping, so no loss/disappointment there.
Which country are you in?
This typically happens when there is no plane going from Hong Kong to your country. This happens during holiday seasons when planes get full (definitely not the reason here), and when the package just missed a weekly plane ride to the destination country. This could also happen due to mishandling by Hong Kong Post but the chance of this is quite small.
Let us know, send us a PM, and/or ticket and we’ll check with Hong Kong Post for the exact reason. Thank you.
Just so everyone knows, that wasn’t the only message we’ve got from Nitecore. After the reverse price match we did, they are still sending us messages telling how upset they are by us sharing that message here.
We want to clarify that the message was copied in its entirety, and its main purpose was to explain the reason behind the price hike. This exact copy has got their nerve — we’re now getting gender offending words in recent e-mails :exmark: . Good grief.
I’m not going to quote, forward, or paraphrase any of those jaw dropping contents for now because a) we have never intended to provoke them (or anyone at all, for that matter) and b) apart from a laugh it’s probably not going to be constructive for anyone. We know they make cool lights and have even established their own testing standards. We really thought they’re cool and thus had respect for them.
Going forward, the Chinese New Year is closing in. Here is our official shipping schedule:
http://www.fasttech.com/forums/order-support/t/1000334/2013-chinese-new-year-holiday-schedule
Basically, all orders placed before Feb 5, 2013 are going to be shipped normally. Orders placed after that will be shipped on or soon after Feb 17, 2013.
Jasmine
I thought I just inform, that my headlamp is here after 6 days in transit to Finland.
(4 working days…). :party:
Correction:
it was different order, different tracking but still under 2 weeks :party:
PM sent, thanks ;)!
I dont wanna believe that for one whole week there were no planes/routes to my destination country from HK post :D!
On the other hand items I ordered were dummy batteries, perhaps that was the reason for delay, perhaps they didnt know that these were not real batteries and thought that these might be lithium ones?
Either way, items arrived intact and are working fine:
https://www.fasttech.com/products/1171400
https://www.fasttech.com/products/1138000
Well worth the money ;)!
Good luck with this. Even large retailer like DX went totally swamped last year… it was horrible. Took 3-4 months to get shipments back to normal. I can’t imagine how busy they were after the holidays 
Well, my country is just a little more than an HOUR away from HK, with plenty of flights in a day, but still my package from FastTech sat in HKpost for than half of its 11-day trip. (the package was shipped the next day after my order!) I blame the courier, not the sender.
In my experience, Hong Kong Post is a bit more predictable than the China Post or Singapore Post, but still quirky. Here is a very recent experience for me.
On Jan 11, I placed two orders at FT. They are very similar orders – about 5 small items each, no batteries or anything that could appear suspicious for security or customs.
On Jan 15, FT shipped both orders at the same time.
On Jan 16, tracking showed “Acceptance” for both packages at HK.
On Jan 21 – i.e., yesterday (a postal Holiday) – tracking showed one package reached my local post office and the other one hasn’t even left HK yet!
XM-L T6 4C now available at FastTech! Available on 16mm & 20mm stars. (Amost $2 more than a T6 3C!)
-Garry
How are you doing? Just fine, as far as I’m concerned.
You’re getting to be a bad habit though……
Fasttech manager:
I really like that fasttech are getting some “warmer” leds in between the typical neutral and warmwhite . 4C color but with 6T bin is very nice!
Got some parts today.
Oh no... reflector looks bad :(
Pill laying loose inside reflector? That could not be packed worse…
There should be no parts that should be able to touch the reflector…
It’s a shame that Fasttech’s staff don’t share the same enthusiasm and conscientiousness as their management. That packaging is shocking at best.
It seems like Fasttech is quickly becoming everyone’s ‘go to’ favourite seller in China, but if these packaging standards continue they will lose customers fast and completely ruin their reputation as a reputable seller IMO.
Sorry to see that CheapThrills… no doubt the reflector is ruined ?
[quote=Spasmod]
According to Fasttech they have already corrected these packaging issues. Not sure when this order was placed, but there's really no reason to doubt the responsiveness to issues such as these.
I sent a PM and I´m sure I will get an answer.
Yes, there is a pretty noticeable ring of scratches inside reflector.
We should hope this was before they fixed the packaging. BUT, most assume fasttech is superior to everyone, but they really are not.
My packaged took many days before it got shipped (slower than many other orders)
I have a little experience with customer service. It is good, but they failed to reply to me when they said they would.
The 1 day working day was neither in time.
Product knowledge does not seem to be very high.
When that is said. They are good at customer service. Just not always as fast as I would wish. I still “promote” products at fasttech if they get nice stuff at nice prices, and also because they are good at customer service. When that is said. They are far from perfect, and things can be improved.
I think there was a lot of undeserved wallbuys complaints a little while ago, and a lot of fasttech hype at the same time. For me, after trying them both. Things have evened out. They both have flaws. Generally, I prefer fasttech though, even though they did not live up to the speed I have hoped for.
I do believe fasttech will sort of the reflector issue without problems. But please tell us how it goes…