I see. On my first order I had a similar concern, so I sent them a note asking. I got a reply from Kyle telling me I could send them a note to make sure they used the correct address with the order number as soon as I had ordered. However when I submitted the order the acknowledgement listed the correct address anyway, so I didn’t bother. So I’m thinking once they manually correct your address in your FT account profile, you should be good to go from there.
I get the impression from some of the numerous posts in this forum that we’re all in the same boat with these orders, I get more impatient waiting for these packages then I did when I was a kid waiting for Christmas. I’m thinking I should order a few small items every day so I’ve got a new package to unwrap every day.
Update: I got an update on my ticket, they are working on solving this country related issue also the package was pushed to processing at HK post office...
About a month ago I started to place an order but was stymied. I’d forgotten my password so I used the link, entered my email, and waited…, and waited…, then entered it again but still no email from them and all of the contact links required login which was the issue I was trying to resolve. Arrrgh! Forgot about the order for a while but returned to the site and put some items in the cart and saw the old items there as well and went through the same all over again. There’s a saying that the definition of insanity is trying the same thing over and over again and expecting a different result. I’m definitely nuts then. I finally broke down and posted in this thread and was thoughtfully provided with a link to Fast Tech Support which I gleefully used expecting an answer shortly but… nothing. At wits end, I finally wised up and pm’d Jasmine with my problem. That was day before yesterday and the problem has been resolved. Apparently, AT&T was blocking their emails at the server level so that I never saw them. Not even in the spam or bulk mail folder. She found this problem, reset my password for me, and did so speedily and politely.
Too late to make a long story short but the bottom line is Fast Tech has great support that follows through and knows what to do. Thank you Jasmine for your presence here and thank you SB for having a pm system that allows alternative channels of communication.
I’m absolutely thrilled with fasttech to this moment. Here’s an example of why.
You 03/03/2013 - 11:00
Hi Jasmine,
Can you check order A for me? I cancelled one line item (4xT6 emitters), but I still want the Roche F12. Order status is showing as cancelled, so I’m wondering if the Roche F12 will still be shipped.
fasttech 03/04/2013 - 20:03
Hi Johnathon,
You’re right. The error has been corrected now and the flashlight will continue to ship. To apologize for this error, a further 5% off discount has been sent your way in the form of a PayPal partial refund. Thank you.
Jasmine
You 03/04/2013 - 22:02
Jasmine, that’s very sweet of you. Thanks very much.
fasttech 03/05/2013 - 09:25
You’re very welcome. I will work with our team to ensure this error won’t happen again.
Please let me know whenever there is something I can help with.
Jasmine
Mistake was made, that’s fine where’ll human. But the response time to my queries, professionalism and pro-active customer service “delights” (i.e, proactively offering a discount) is certainly not something I would expect from a vendor in this part of the world, this is the kind of service I would expect if I were a high valued or corporate customer in a western country. Right now fasttech is flashlight heaven, sure when they get bigger it may not be so, but I’m more than happy in the meantime to take full advantage. :bigsmile:
Yes Kreisler, very good point. Hopefully they’ll start picking up these products in the near future. Although they just stocked the Thrunite T30 (Xpower wildfire)
My FT order of Feb 21 still stuck in Hong Kong Post Office while an order of Feb 27 has apparently sped past it. In fact HK Post said they just got the package 5 days after FT said it was shipped.
HK Post is not the only confusing service. I recently had a box come EMS from China. Canada Post tracking said that is was awaiting customs clearance for 2 days. Then one morning about 9AM it said it was cleared in Toronto waiting shipment (air freight from China going to Toronto instead of Vancouver also had me scratching my head), and 2 hours later there was a DHL guy at the door with it and I’m on the opposite side of the country. Looks like DHL must be using F18 fighter jets to deliver freight then or Canada Post could use a software upgrade, and how it ended up with DHL from Postal was also a head scratcher.
So the bottom line is you cant really figure out what goes on, it seems almost pointless to track. I think the best strategy is to sit back and if you don’t see anything after a month start to investigate, and order more smaller shipments instead of consolidating everything.
Interesting My order 19th feb given tracking number 23 feb nothing at hkpost till 4th March when hkpost site said ‘posted 4th’’ now says ‘is being processed for departure from Hong Kong as of 4-Mar-2013’ so it seems we are in the same boat waiting! Appalling.
Here is the message that I got this morning from Jasmine (about the country name thing,
which was actually Hong Kong post office issue and not Fast Teks):
"The address drop-down menu has been fixed. I've also personally tested it by placing an order. It should work fine now. :) I've added a small gift in your order as a way to express our apology for any inconveniences caused in this matter, hope you will like it."
Around this time of year postal services in this part of the world is a lottery. Fasttech upgraded one of my orders around this time to Singapore post due citing a backlog with Hong Kong post.
Another positive experience here! My most recent order included a couple of drivers. I received the following email from FastTech regarding the order:
[Quote]"During packaging, we discovered that the 17mm 2-Mode LED Driver Circuit Board for Flashlight DIY (SKU 1114500) we were about to ship you is the wrong item, the supplier has provided the wrong stock to us. To avoid further delay, we are going to shipped you everything else except this item. The shipment will ship in a few hours. A shipment notification will be sent to you with a tracking number inside.
We will have this item replaced and shipped to you as soon as we received the stock. It will ship with a separate tracking number and we'll e-mail that to you when it ships.
Thanks a lot for choosing FastTech.com, and we are sorry again for any inconveniences caused."
[/quote]
Another great job by FastTech, noticing issues and proactively correcting them promptly. I've since received confirmation that the drivers have now shipped and are on their way. This certainly beats DX's policy of picking up whatever drivers they find on the floor, slapping the needed .SKU tag on the bag, and tossing it in the box...
Fasttech forgot some O-rings in a recent order. I opened a ticket to have them added to my next order. When I woke up the next day, I had a response; apologizing for the error and the item is in one of my my pending orders. Simple and quick.
I just wish I could get the FT Ticket System to work better on Firefox (redirect errors). I had to submit the ticket via Internet Exploder :Sp