How did we do? (FastTech.com)

Great news!

Since you said that on Sunday. They might arrive this week? :slight_smile:

Yes Kreisler, very good point. Hopefully they’ll start picking up these products in the near future. Although they just stocked the Thrunite T30 (Xpower wildfire)

My FT order of Feb 21 still stuck in Hong Kong Post Office while an order of Feb 27 has apparently sped past it. In fact HK Post said they just got the package 5 days after FT said it was shipped.

HK Post is not the only confusing service. I recently had a box come EMS from China. Canada Post tracking said that is was awaiting customs clearance for 2 days. Then one morning about 9AM it said it was cleared in Toronto waiting shipment (air freight from China going to Toronto instead of Vancouver also had me scratching my head), and 2 hours later there was a DHL guy at the door with it and I’m on the opposite side of the country. Looks like DHL must be using F18 fighter jets to deliver freight then or Canada Post could use a software upgrade, and how it ended up with DHL from Postal was also a head scratcher.

So the bottom line is you cant really figure out what goes on, it seems almost pointless to track. I think the best strategy is to sit back and if you don’t see anything after a month start to investigate, and order more smaller shipments instead of consolidating everything.

Interesting My order 19th feb given tracking number 23 feb nothing at hkpost till 4th March when hkpost site said ‘posted 4th’’ now says ‘is being processed for departure from Hong Kong as of 4-Mar-2013’ so it seems we are in the same boat waiting! Appalling.

Here is the message that I got this morning from Jasmine (about the country name thing,

which was actually Hong Kong post office issue and not Fast Teks):

"The address drop-down menu has been fixed. I've also personally tested it by placing an order. It should work fine now. :) I've added a small gift in your order as a way to express our apology for any inconveniences caused in this matter, hope you will like it."

now, what can you say on that :D

For me the week starts on Sunday, the first day :slight_smile:

We’ll see. I am expecting them next week, but earlier is better!

Exactly same here: I placed order 21. february and got tracking number couple days later, but number was not trackable, till today!?

Quote: The item (RCxxxxxxxxxHK) was posted on 6-Mar-2013 and is being processed for delivery to the addressee.

What is going on?

Around this time of year postal services in this part of the world is a lottery. Fasttech upgraded one of my orders around this time to Singapore post due citing a backlog with Hong Kong post.

Another positive experience here! My most recent order included a couple of drivers. I received the following email from FastTech regarding the order:

[Quote]"During packaging, we discovered that the 17mm 2-Mode LED Driver Circuit Board for Flashlight DIY (SKU 1114500) we were about to ship you is the wrong item, the supplier has provided the wrong stock to us. To avoid further delay, we are going to shipped you everything else except this item. The shipment will ship in a few hours. A shipment notification will be sent to you with a tracking number inside.

We will have this item replaced and shipped to you as soon as we received the stock. It will ship with a separate tracking number and we'll e-mail that to you when it ships.

Thanks a lot for choosing FastTech.com, and we are sorry again for any inconveniences caused." [/quote]

Another great job by FastTech, noticing issues and proactively correcting them promptly. I've since received confirmation that the drivers have now shipped and are on their way. This certainly beats DX's policy of picking up whatever drivers they find on the floor, slapping the needed .SKU tag on the bag, and tossing it in the box...

Fasttech forgot some O-rings in a recent order. I opened a ticket to have them added to my next order. When I woke up the next day, I had a response; apologizing for the error and the item is in one of my my pending orders. Simple and quick.
I just wish I could get the FT Ticket System to work better on Firefox (redirect errors). I had to submit the ticket via Internet Exploder :Sp

Hoping to see some XM-L2 emitters, stars, and lights listed on FT soon… Other vendors are starting to list them and my trigger finger is getting ichy :wink:

I am using Firefox and I have no problem whatsoever with FT website...

As per XM L2.. -> +1 :D

I kept getting redirect loop errors in Chrome until I cleared the cookies for FT.

Just a notice to everyone. This 18650 to 26650 Battery Converter ID is less than 18mm(at least the one I received).
:weary:
Support request placed

Fasttech, do you think you could look into the age of these cells, please? We are queuing up to buy them. :wink:

http://www.fasttech.com/forums/1210702/t/1000498/production-date/last

Marc.

+1. A lot of other vendors seem to have got their hands on it, just a couple of days ago LED-DNA offered it for $7 shipped with any board size of your choice. Harder to resist now…

Received my first order from FT. Enlan Bee, S&W & SRM Knives…Ganzo Multi-Tools. Packaged well, ordered on 2/26 dlvd 3/6 via USPS first class…that is 8 days to Texas!

Pretty cool that they have a picture of your package when it ships.

Love their website and the fact that it is easy to refine what you are looking for. Just look on the left hand side of their flashlight section and you can find whatever you want according to spec (All, Price Range, Listed (when), Peripheral Form, Peripheral Type, Compatible Models, Product Format, Battery Chemistry, Battery Feature, Battery Form Feature, Battery Type, Charger Style, Color, Compatible Brands, Cooling Device, Light Source Bin, Light Source Brand, Light Source Color, Mode Count, Mode Memory, Operating Voltage, Plug Type, Power Adapter Included, Tail Stand, Water Resistant, Water Proof, Wire Gauge, Brand) AWESOME!

No hesitation in giving them a 5 star rating.

FT goes above and beyond…I just hope they can keep it up.

Second largest thread on BLF, only behind the “What you got today” thread :slight_smile: (and there’s no catching that thread)

I think that "upgrading" to shipping via Hong Kong post office wasnt so useful as it promised to be!

Ordered MT40 on 2/26/13, shipped on 2/28/13 and as of 3/4/13 it is sitting in HK post office

with status: "The item was posted and is being processed for delivery to the addressee"...

I had better luck with packages sent through Singapore post office :/

I’m happy with the price, delivery and of course the fast/courteous customer support! :beer: