Have not followed your threads….whats going on?
Just got an Email from Ric that he is sending the batteries………light at the end of the tunnel……at least with the TK75 
Ordered an Apex 5X XML neutral a month ago. No one else had it anywhere I looked. I advertised for one here on the forum and no response, so I finally had to go to CNQG/FF.
Nothing on USPS except for “origin post preparing shipment” and it dropped dead. I opened a PP dispute to cover myself, and so I don’t forget.
Rich
Try to contact ric through the customer service/complaint page on his website. Fill out the form. I did and he responded right away.
Same thing, my order dropped off the radar then arrived 5 weeks later; unacceptable when the other vendors can do it much better and faster and think I was charged for that :Sp
The only time he responded to me via email, or that page, was when I complained in the other thread... then he responded within an hour.
If you find a post from him here, you can if he’s online, or when the last time he was on. If you see him online, then maybe PM him is another way?
Either that, or he may monitor the BLF with another user id, in which case you couldn’t tell :(…
Later,
Jim
I guess eventually he comes through….too bad it is not faster, and it probably is happening because he is so busy. It appears that Fasttech has a more refined system….and it is automated.
It really has nothing to do with him being “busy” on my order for example it “shipped” out the next day, However it took the 3rd party he uses more time to tender it to Singapore Post Office than FastTech gets it to your door. In-fact I can back it up with tracking, I ordered from FastTech on the same day I placed cnqg order and then yet another order 2 days later with FastTech and both orders were already in my hands Before the 3rd party Ric uses even took it to Singapore Post to put it in the Row Boat they use.
This happens on all orders, I’ve had it happen in the past and asked Ric why don’t You just take it directly to the PO yourself? and what’s up with Singapost in the first place? never got an answer on that either I thought he was in China?
Here’s how it goes;
1. CNQG gives the package to 4PX (3rd party freight handler) they are based out of Singapore
2. 4PX takes your package on a 2 week holiday touring Singapore
3. 4PX then tenders your package to Singapore Post
4. Singapore Post then scans it into the Post System and for us USA customers we then see the package has been Officially tendered to the PO.
5. It drops off the radar, so it must be put on a row boat or something because it won’t show up for another 3+ weeks.
Funny how it takes Singapore Post 3 weeks to bring it across the pond, whereas HK Post has it in San Fransisco in 2 Days using regular 1st Class Mail; even using Express Service CNQG couldn’t get it done in that time-frame, been there done that too.
Tried a few times to get Ric to change this but he just says he never had a problem before, yet anyone that’s been around for awhile knows it’s not true……so instead of fixing this he just buries his head in the sand, hoping it will arrive before the PayPal dispute does.
8 march still haven’t got it… Have emailed them many times but never get any respons… Starting to belive a never gonna get it.
@ tiggis time to open a dispute with PayPal to protect yourself, sounds like it’s lost.
Is that i didn’t buy thru paypal so i can not do that… Think i have to consider that the money and light i lost…
Tiggis,
Dispute through the credit card company!
I purchased some stuff with Visa and did not use paypal. I received merchandise that was damaged. The vendor never responded to my emails….so I contacted Visa and finally got connected to their “dispute resolution department”. Had to send in all email correspondence and electronic invoices….had the money back in my account the next day!
Mike
I placed my first order at CNQG three weeks ago. Is it normal that you hear absolutely nothing from them? Not even an order confirmation?
I am beginning to worry that they somehow missed my order.
Check your credit card to see if amount went through
Did you create an account at CNQG’s……should have info on your account page regarding order.
There's nothing wrong with the payment, I already checked that...
And I didn't create an account when I ordered, now I think that was a mistake 
I have done that myself……now I try to create an account just for the ease of confirming/checking on order. Have you used the “complaint” form on the CNQG’s website. I got an answer after I filled that out. May have been a coincidence, however.
I wrote an email today, but since it's weekend now I'll give them a few days to answer.
Steve it can be normal not to hear from them, I ordered through paypal money transfer and they didn’t send me a confirmation, but after I emailed Ric a few times he said that everything was ok and my order was shipped (BTU Shocker). I was lucky in that I got my shocker in only 3 weeks (or a bit less). He definitely needs to be more responsive to his customers… but I love the BTU shocker and hes the only guy you can get it from so…
Thanks for the heads up.
Usually I just order and forget, but today I received an order from Fasttech that I placed the same day I ordered from CNQG, which made me think about what happened to that.