@ tiggis time to open a dispute with PayPal to protect yourself, sounds like it’s lost.
Is that i didn’t buy thru paypal so i can not do that… Think i have to consider that the money and light i lost…
Tiggis,
Dispute through the credit card company!
I purchased some stuff with Visa and did not use paypal. I received merchandise that was damaged. The vendor never responded to my emails….so I contacted Visa and finally got connected to their “dispute resolution department”. Had to send in all email correspondence and electronic invoices….had the money back in my account the next day!
Mike
I placed my first order at CNQG three weeks ago. Is it normal that you hear absolutely nothing from them? Not even an order confirmation?
I am beginning to worry that they somehow missed my order.
Check your credit card to see if amount went through
Did you create an account at CNQG’s……should have info on your account page regarding order.
There's nothing wrong with the payment, I already checked that...
And I didn't create an account when I ordered, now I think that was a mistake 
I have done that myself……now I try to create an account just for the ease of confirming/checking on order. Have you used the “complaint” form on the CNQG’s website. I got an answer after I filled that out. May have been a coincidence, however.
I wrote an email today, but since it's weekend now I'll give them a few days to answer.
Steve it can be normal not to hear from them, I ordered through paypal money transfer and they didn’t send me a confirmation, but after I emailed Ric a few times he said that everything was ok and my order was shipped (BTU Shocker). I was lucky in that I got my shocker in only 3 weeks (or a bit less). He definitely needs to be more responsive to his customers… but I love the BTU shocker and hes the only guy you can get it from so…
Thanks for the heads up.
Usually I just order and forget, but today I received an order from Fasttech that I placed the same day I ordered from CNQG, which made me think about what happened to that.
Thusfar every order from cnqg eventually came through, with varying delivery times. I never mailed about late orders, so I also had no problem with them not being responsive enough :-)
I have bought a lot of lights from Ric. Never had a problem and always found postage time to be reasonable.
Even after all the fuss…I still am going to place an order for the BTU Shocker! Just will use PayPal and log into CNQG’S website. That way you will have a few places that confirm order 8)
Ric responded to my email re. shipping of my DQG IV AAA in under 2 days. Light is on its way and I am happy…
I placed two big orders ( big for me at least) one from cnqg, one from fasttech, both on the 28th march within an hour of each other.
The cnqg order arrived today, I was notified of shipment within a day. The fasttech order seemed to take a week to ship.
Cnqg is still one of my favourite stores. 
Ya….but Fasttech has the word “fast” in their name!!! :bigsmile:
The issue i had with CNQG cleared up - the lack of communication was obviously a technical problem, I was only able to reach Ric at his hotmail adress, while mails at his regular address kept coming back (some sort of server blacklist thing I guess). That's most likely why I didn't receiveive their mails as well.
Anyway, my order turned up today and was packaged with lots of bubble wrap. Thumbs up!
Only placed two orders with CNQG;
1st was a $5 order which took a couple of days to be ‘shipped’ (25th April) - got it yesterday.
2nd order was a BTU Shocker, which was ordered on the 28th April, ‘shipped’ on the 3rd March, delivered today.
No problems at all here, in fact the BTU order has to be the fasted order ever to come from China to me.
On the BTU, they must’ve been reading your mind (“ordered on the 28th April, ‘shipped’ on the 3rd March”) - they shipped before you ordered :)!
lol - May, not March… sry about that.