CNQUALITYGOODS slipping?

There's nothing wrong with the payment, I already checked that...

And I didn't create an account when I ordered, now I think that was a mistake

I have done that myself……now I try to create an account just for the ease of confirming/checking on order. Have you used the “complaint” form on the CNQG’s website. I got an answer after I filled that out. May have been a coincidence, however.

I wrote an email today, but since it's weekend now I'll give them a few days to answer.

Steve it can be normal not to hear from them, I ordered through paypal money transfer and they didn’t send me a confirmation, but after I emailed Ric a few times he said that everything was ok and my order was shipped (BTU Shocker). I was lucky in that I got my shocker in only 3 weeks (or a bit less). He definitely needs to be more responsive to his customers… but I love the BTU shocker and hes the only guy you can get it from so…

Thanks for the heads up.

Usually I just order and forget, but today I received an order from Fasttech that I placed the same day I ordered from CNQG, which made me think about what happened to that.

Thusfar every order from cnqg eventually came through, with varying delivery times. I never mailed about late orders, so I also had no problem with them not being responsive enough :-)

I have bought a lot of lights from Ric. Never had a problem and always found postage time to be reasonable.

Even after all the fuss…I still am going to place an order for the BTU Shocker! Just will use PayPal and log into CNQG’S website. That way you will have a few places that confirm order 8)

Ric responded to my email re. shipping of my DQG IV AAA in under 2 days. Light is on its way and I am happy…

I placed two big orders ( big for me at least) one from cnqg, one from fasttech, both on the 28th march within an hour of each other.

The cnqg order arrived today, I was notified of shipment within a day. The fasttech order seemed to take a week to ship.

Cnqg is still one of my favourite stores. :slight_smile:

Ya….but Fasttech has the word “fast” in their name!!! :bigsmile:

The issue i had with CNQG cleared up - the lack of communication was obviously a technical problem, I was only able to reach Ric at his hotmail adress, while mails at his regular address kept coming back (some sort of server blacklist thing I guess). That's most likely why I didn't receiveive their mails as well.

Anyway, my order turned up today and was packaged with lots of bubble wrap. Thumbs up!

Only placed two orders with CNQG;

1st was a $5 order which took a couple of days to be ‘shipped’ (25th April) - got it yesterday.

2nd order was a BTU Shocker, which was ordered on the 28th April, ‘shipped’ on the 3rd March, delivered today.

No problems at all here, in fact the BTU order has to be the fasted order ever to come from China to me.

On the BTU, they must’ve been reading your mind (“ordered on the 28th April, ‘shipped’ on the 3rd March”) - they shipped before you ordered :)!

lol - May, not March… sry about that.

However long it takes, just remember the 45-day limit for PayPal disputes.

Over a week ago I ordered a NW light. I received an email from Ric indicating that the light is no longer available in NW, but he could send out a CW. I said no; please cancel and refund. He said ok. In the past 5 days I’ve sent him 3 emails. No replies. I’ve opened both a dispute and a claim w/ PayPal. I think I’m done trying to deal w/ any company outside the U.S…

I ordered a bunch of stuff and about $6 worth of stuff was missing from my order. I asked Ric to ship them but he said he would credit my paypal account. It never happened.

After some members received DOA XHP70 triple lights from Ric, Ric been MIA on the forum ever since.

It has kept me from ordering anything else from EDC.

Was the NW-light you ordered the DQG Hobi by any chance? I ordered one on july 11th and got an e-mail from Ric saying the NW is out of stock and would I accept the CW-version.
I did accept the CW-version, but since that there has been no communication, so it’s nice to see if the light, with the extenders will arrive at all…
I have ordered from CNQG few times before and there has never been any issues…

No, it was a CQG Bullet (16340).