At KD you must be logged in to get confirmation email and have your order visible in
"Your Account". See post #41 and #45 above.
i received my order today from kd and after opening the envelope found that i was missing some items. i ordered 3 q5 leds and 3 hd 28mm lens and received only 2 of each. ive emailed them and await their reply.
I received my order from kaidomain a few days ago and it took 2.5-3 weeks to get here. my order was missing a couple of items and have been emailing them to get the items replaced. they were a bit slow to respond to emails but they said theyre sending them out tomorrow.
I got my order from them yesterday, It took 17 days. everthing was fine in the order and after I e- mailed them three times they did give me a working tracking no so I was able to anticipate and be home for the arrival.
Ordered a programmable Akoray K106, arrived a useless 6 mode version. Hope help center will solve this problem. I'll keep you updated.
It will be interesting to see what happens because I don't think KD even sells the 6-mode. I've had all successful orders from KaiDomain (though they took a week or so to ship), but my most recent order had a missing item. They made it really easy to say the item wasn't there, and the account history shows "replacement" but they haven't actually said anything or shipped anything. I'm afraid I will eventually have to deal with customer service there.
I use to make a video every time i open a package because in this way you can avoid many problem if the item is wrong or broken. So i have a video where i open the KD package and i test the item. Is clearly visible that the flashlight is the 6 mode one.
The positive thing is that they answer to me after only one day. I send them the link of the video. Let's see what happen.
I don't know if KD would have ever sent a replacement and got tired of waiting, so I filled out their Contact Us form. The next day I got an e-mail asking me to confirm what part was missing. After I did that, tonight they said they would send it. So the system worked eventually, but not quickly, which is about right for budget lights.
I had some minor issues with defective or wrong items from KD. They allways solved the problems to my entire satisfacton.
Update: I send the video and after that NOTHING. KD support disappear.. I wrote agian but no answer.. Any suggestion?
If you don't get a reply with 24 hours (not counting weekends) then you should send another one. Use the Ask a Question link and give them your order number.
I don't know how well it will all work though. They said they would send the driver they left out of my order, but there is nothing to confirm that they sent anything or are preparing to do so.
FOLLOW UP: I received the driver a few days later.
I just had my first problem with KD. Sent the wrong item. I used their site to complain, sent a picture.
Next day I got the answer that they would send me the right item. So far so good. Have not received
it yet. Was not asked to send the other thing back.
I had exactly the same problem. I sended the photo and a link to the video i made when i open the package. But then nothing happen. I wrote to them again. Now i can only wait.
Finally i got an answer. They ask me to send back the item. They will ship the correct item this week.
I have only a doubt... They want the item back but they refund the shipping cost once the item is arrived in Hong Kong. The problem is that they don't want tracked mail. How do i know when and if the package is arrived?
Do you think i have to trust them and send back the flashlight? If they don't send me the right item again i have spent the price of the flashlight+the shipping cost and i don't have any paypal protection... (the first order was placed 4/28 so i have only few days)
Go ahead and file a dispute now anyway, which will buy you a couple of weeks to work everything out. You can mention that in your dispute. Even when the dispute period ends and you elevate it to a claim, there is still another week for them to respond to the claim. So you have at least 3 weeks for them to receive everything and give you a refund. And you may be able to ask PayPal for an extension if they seem to be making progress (I don't know if that exists, but it seems reasonable).
Sounds like abuse of the paypal system to me.
What refund? They are sending him the correct item without even waiting for the old one to arrive. I doubt paypal take lightly to preemtively filing a claim now just in case there is a problem in the future.
Also there is no reason (as is often happening here) to go rampant with paranoia and distrust when hundreds of people just on this forum has bought from KD without ever beeing ripped off.
Davx: You don't know if it arrives. But If they didn't want to pay for registered mail (unstandable since its 5 times more expensive in Europe than in HK), they can't prove you DIDN'T send it either. So don't worry so much...
Just because KD is responding favorably doesn't mean you can't file a dispute in order to extend PayPal's protection. The fact is the issue hasn't been resolved until the customer is happy and neither party owes the other anything. That isn't going to happen before the 45 day limit. The dispute costs nothing, especially if it resolves itself favorably. Even if you have to file a claim, there is still time to drop the claim and say it has resolved itself.
+1
Davx is only trying to get what he paid for. To call this abuse is totally wrong.
Not only abuse but also irrational paranoia and fear. They sent or will send the correct item.
I never lost one cent from DX or KD and I didn't need Paypay to hold my hand or comfort me either.
Not only are you accusing Davx of abusing PayPal but also that his is suffering from paranoia and fear.
You must have learned too much from CPF. Im off.
Go for it Davx. You have every right to use the PayPal safebuyingprogram. Its made to be used when
you dont get what you paid for. No one here know for sure if KD have send or will send anything until it
arrives in ones mailbox.