Manafont rejects my return package... Problem solved!

Thanks Chloe, I’m hesitant whether I should take the risk of sending it to that PO box. :Sp

I have sent one faulty item back to MF with this same address without issue. Thats why I asked. Yes I did have reservations but I had the faulty product refunded along with my postage costs. So was it MF or the postal service?

Did you also print out the address and put it on the package?

I was wondering if I needed to write it out in English.

I think that it was ridiculous that they made you send it back. I bought a TF TR-006 charger from them that arrived DOA. Unfortunately this was my first time I had a problem and had disposed of the shipping envelope when opening it. I contacted them through email and they got back saying to send them a pic of the shipping package and another pic or video showing that the charger was defective. I told them that I had disposed of the envelope and would pics of the item not working suffice? They answered back yes so I sent pics. Two more times reps contacted me saying the exact same thing. They needed packaging pics too. After about 3 conversations they finally admitted that it was defective and would send me a replacement unit. It was a bit of a hassle for sure but they never once mentioned sending it back. That would have turned me off from Manafont but because they delivered the goods I still buy from them. I am just darn careful to take a pic of every package I get in from a Chinese vendor and pray there are no problems.

All I did was copy it into I think word and print it out. It was a while ago. Yes I did have many emails with them about me paying the costs and in the end against my better judgement sent the item back to them and after awhile got a full refund and postage costs which I took as a shop credit. I’m not saying that all transactions go as well as mine but l had to ask.

I think the cheaper items that are DOA they just give you a replacement or a refund. The more expensive ones (above 15-20 bucks maybe?) they ask to send it back.

I even captured a video as well photos of it being DOA, but they still insisted that I send it back.

Maybe it was the post office, maybe MF, but due to the lack response and support from them, I don’t think I’m doing business with them again.

Maybe they can at least refund the postage paid this time?

I’m sure they’ll claim it was the post office’s fault but the postage costed only 5 bucks, so I’m just going to say that I learned my lesson the hard way. :slight_smile: Thank you very much for your help.

Manafont is the worlds worst at taking back what they sell. I know all to well how they tried to do me on the TK35 clone light they sent me. I just ended up keeping it for it was’nt worth my trouble to send it back. Rick told me that before I tried. He was right.

I used to give manfont a lot of my business, now they hardly get any more of my business.

Lucky you. When I had a faulty item and returned it to them, by the time MF received said item, they reneged on giving me back the money I spent on posting it and initially only wanted to give me store credit. Took more effort that what was needed from me really, to try and get a refund instead of store credit.

After the above incident (around 2 years ago), I have never ordered from them since.

To the OP, IIRC, the address you were given in Chinese was the same one they gave me. I just stuck that on the package and let it be.

That address is no good, been there done that one too; I was told at a much later date that address is a warehouse they use to ship out of but it is not theirs and thus they didn’t get my return even though tracking clearly showed they did. Yet when I asked WHY is that address even listed on their website, all I heard back was the sound of crickets!

I never do business with them again.

Only ordered one item from them, it was totally not what was described and they basically just ignored me. Ill never buy from them again.

save the headaches and the heartaches and take your loss, and learn the lesson…any companies that has return address in other language is a big NO-NO
( thanks for reminding us not to buy from manafront :Sp )
shipping it to different address might cause you some more grief… just save it until the next giveaways… :wink:
i’m sure somebody wants to tinker with it… heck send it to old lumens, he loves modifying lights that uses regular batteries :smiley:

very glad i saw this thread i had planned on buying some stuff from Manafont i’ll pass now, if they cann’t cba with customer service i cann’t cba to be a customer

I just ordered something from them recently, and about a day later, Fasttech listed that same item. Doh!
I do hope it goes well, as I see no way to cancel the order with them, even though it has not shipped yet.

The next time, just send it attached to a Drone. Much quicker results.

seems like other retailer keeps doing an improvement for their service but heading downward.

Just a quick update folks,

Jim at Manafont promised to look into my case, but he hasn’t responded to my email since 10 days ago.

He offered me a replacement, and when I said I wanted a refund, he stopped responding since. :~

i doht like jim