I thought it would be nice to have a dedicated thread about RMA and return experiences with the controversial vendor Wallbuys. Despite the fact that its account is banned here, there is a lot of activity on the Wallbuys threads here and here.
Despite the cheap price, members have encountered some problem with customer service and the inferior quality of lights, possibly fake.
Wallbuys seems to be selling “premium” brand lights well below the MAP price, and is even in competition with FastTech with its prices. What’s the catch? Well, there have been some issues with customer service, especially the reluctance to accept returns for defective and/or fake items.
So in order for future customers to know what they’re truly dealing with, not only the hot deals but also RMA experiences and the quality of customer service, why don’t you guys share your experiences with them, specifically regarding returns?
Here’s my take:
I have ordered a SRT7 during the instant kill sale June 11th, 2013. It arrived fairly quickly, on the 19th. It’s a decent light with an infinitely variable brightness dial along with RGB LED’s, and the fit and finish was excellent, as expected from a light of this caliber. However, I noticed some initial problems with the light: it would randomly switch modes, even if I was not touching the dial. The problem because gradually worse over the few days, and I emailed Cherry at Wallbuys about it on the first of July, adhering to the RMA procedure.
She replied within 10 hours asking for a video proof of the random mode switching, but didn’t answer my question of whether I will reimbursed for my return shipping. So I sent her a video footage and asked my question again. She then replied that the video didn’t clearly show the problem, and asked me to upload a new one, and again ignored my question. So I took another video and asked the question for the third time.
Her reply:
At this stage, I was fairly irritated that she was trying to evade the problem.
The issue got worse as the light stopped working all together, and I said that it probably was a driver problem.
Her reply:
This was pretty familiar, as she had suggested gavrook to go repair it himself.
As you guys all know, Nitecore locks down its lights and it’s pretty difficult to open them up for modding, so I told her that replacing the driver wasn’t a viable option.
Hopefully my situation turns out well like gavrook’s, where Nitecore replaced the light and Wallbuys reimbursed his shipping.
Any suggestions or comments would be vastly helpful, and I hope this has given you a better sense of how Wallbuys is as a vendor. Please share your RMA experiences as well!