I ordered a host and noctigon (no cells) on the 4th Nov - dispactched 5th Nov and still waiting. I know I should be patient but really would be happy to pay extra to receive things within 2 weeks in the future.
But the problem is, is this delay the result of the Chinese Postal Services, or IOS? Perhaps it may take 3 days to get the order out, but that still only represents perhaps 10% of the total shipping time we are commonly seeing reported.
Some have speculating that IOS uses another service to deliver parcels to their international courier, but because that first service is based on tortoises, it doesn't actually post for a couple weeks.
I believe that they first wait a couple of weeks for the parcels grow little feet to be able to auto-deliver. the tortoise service is called after the parcels have failed to grow the said feet.
insanely inaccurate… well actually more like pretty inaccurate.
I don’t have access to my records atm, but I believe the few orders I’ve had from them are in the 20ish working days range. My most recent order from them just hit the US, tacking on the average 4-5 working days to make it to my doorstep, it will be about 22 working days total irrc.
It is actually quite sad that it’s the courrier they use to ship the orders that takes forever. Its giving them a bad reputation while its not totally their fault. Their products are very good so they really should consider changing whoever they use to ship their orders.
The last order I made, small package with reflector, window and an AA driver, I asked Hank to ship to my Sky box in the USA (Extra shipping charges from USA to me) so that I’ll get it faster… It has been deemed that the package is lost and now, I’ll have to re order…. Personally, I’ve had a few service issues as well so my high opinion of IO has been changing over the months… :~
I love the products , the selection, quality and prices but their shipping leave a lot to be desired along with Hanks attitude when asked about orders I think what most people are frustrated with.