Glad you still have the to option to escalate it to Paypal. In my case it was over the 45 days and took posting a thread here to get a reply from them.
https://budgetlightforum.com/t/-/16946
That sux. If your credit card pays your pp bill, call your cc company and tell them you want to create a ācharge-backā and recover your money. Mine has always honored pp charge-backs, even after 45 days. Thanks for posting.
It is not worth bothering with LED DNA, my order didnāt arrive for about 3 months. No answer, no communication, no response 
I guess I just lucked out, used ebay not the web site like apt323 mentioned. My order was placed 12/31/13 arrived on my door step (upper mid-west)1/13/14. Was quite surprised at how fast the order arrived.
I used the website but I wonāt buy anything from them again. Too mysterious shop for me.
After reading this thread I concur with you and will also be staying away. 
Iāve also ordered from the website and never received anything.
Emailed maybe 20 emails and only got three responses.
All the responses where bull.
Unfortunately I didnāt realize until to late to do a PayPal dispute.
bought twice from them never had problem.
Yes, Iāve heard that from some lucky people. My experience with ordering using their site is bad. No response after issuing ticket, almost no response by e-mail, etc ā¦ You can read here I am not alone.
I dunno if their quality of service has changed since the last post, but I did order 2 XP-G2 R5-1As and XM-L U3-1As on Dec. 28th, arrived on Jan. 7th. The emitters came in a bubble mailer which were subsequently wrapped in bubble wrap, and then in an anti-static bag, followed by the cradle like the one in the pic.
Also ordered 4 XM-L2 U3-1As and 5 XM-L U3-1As and that order has tracking via HK Post.
I believe orders above $20+/-$0.50 will get tracking just like the eBay storefront says.
Did you order through the site or on ebay?
via the site
I did get my 6 XM-L U3s yesterday, neatly packaged. Ordered via the site (as you can see the BLF15 coupon code)
When did you order that batch?
no joke, I ordered them last Monday.
1 day from HK to SF. :shock:
1 day HK to CA, 2 days SF to SJ. Nice.
I just ordered from them, hopefully my luck is as good as yours.
I spent $37 with them and I did not get tracking
Yep, that is something I donāt like. By spending that amount you should get a tracking # or at least be able to choose one.
Did you ever receive your $37 package?
Iāve actually ordered from them 3 more times. Great prices, reasonable shipping time, and I love that everything is packed in a separate static bag and labeled very clearly.