GearBest shipping issues survey in BLF

I say just step up to DHL. I love DHL, HK to USA in under 4 days :slight_smile:

The rest of the shipping methods just suck, not consistent, lose 1/2 the items, damage them in transit, etcā€¦ā€¦

I wont purchase from overseas anymore mainly due to the shipping. Its not thatb I have an issue with the suppliers, I just dont want to deal with them when the package is lost or damaged.

BTW still waiting on my SS flashlight. Received a few PMs from you guys asking for my tracking number but ive been told many times that the HK# I got was just a reference number so I have nothing to give you guys and you have nothing to update me onā€¦ā€¦its a waiting game until 45 days come and then its paypal claim time. Unless you want to send another one now, then there is nothing you can do to help us outn

I agree with this, i would love a reliable shipping method.

Sitting at 26 days now on current order. First order from you. Seems like every CN order except those from FastTech takes ~6 weeks which is right up against pay pals dispute window. I have only had to file one dispute because of this and did receive the package and subsequently cancelled the dispute. From what Iā€™ve seen in tracking the delay is mostly right after shippers receive a package and it sits for 2-3 weeks in a transit hub in the Far East.

Edit- location: California, USA

I was realy suprised on friday, when i received my nitecore i2. 7 days from order to my hands, got to say germany post delivers fast from china to finland

Destination: Austria
Source: China
different shops

running times: (counted from ā€œshipped mailā€)
NL Post: 10, 10, 11 , 13, 7, 11, 13
HK Post: 6, 9, 8
Malaysia: 29, 26, 29, 29, 11
sweden 13, 15

Hi strongest2004,

Thanks for your advice :slight_smile: Mostly our system match the order by their location except some special situation as NLPost doesnā€™t allow to ship batteries, weā€™ll trying to improve this issues and thanks a lot !!

GearBest

Hi unknown00101,

Thanks for your advices, we have received such feedbacks and trying to resolve the issue, weā€™ll always try our best to improve it. :slight_smile:

Hi hank,

Thank you for your suggestions and feedback, Iā€™ll also make a feedback for this issue and weā€™ll certainly try our best to solve it for everyone :slight_smile: Thanks a lot.

Hi lionheart_2281,

Iā€™m sure we have shipped your pack and Iā€™ve PMed you about your issue I think, hope you have received it and if you have any issue there, you can PM me to ask all the time :slight_smile:

Hi Rufusbduck,

Sorry to hear about that, would you mind to PM me with your order number? Perhaps I may check more infos for you and do my best to help you. :slight_smile:

Hi Livinloud,

Thanks for your suggestion there, our website have already offered our users to choose DHL also but it must need an extra payment for shipping, the other ordinary post are included in our free shipping.
Sorry for your issue and since you didnā€™t reply the PM, I would answer you here that the orders under $40 will not generate a tracking number by courierā€™s system, without the tracking number we canā€™t check the tracking infos for you, if you want us to reship another one I could only suggest you to make a request for another one when you still not receive the pack in 45 days (starting count at the shipping date).
Hope this could help and thank you for your advice.:slight_smile:

GearBest

Hi.
Can you clarify your meaning of shipped? Does this mean the goods are physically in the hands of the postal service and all necessary documents and fees already provided and paid? Or it means thepostal office was just provided info of a parcel for pickup but the actual goods are still with you?

Thanks

Hi FlashPilot,

Thank you for your suggestion, Iā€™ll also gather these infos which you mentioned, and we will try to improve both our shipping time and delivery time.
Sorry for your experience and weā€™re trying to improve as you adviced, thank you alot :frowning:

Dear all,

Thanks very much for all your feedbacks in these thread and in PM, Iā€™m now gathering your issues/suggestions/feedbacks to make a resolve for our shipping issues, and still waiting for more feedbacks, any advice or any issue you can comment here or PM me, thanks for all your supporting always.

GearBest

This is your problem, you have told me roughly 10 times that under blah blah blah doesnt have a tracking number. I get it. However you keep asking me for my tracking number in orddrr to help. IT IS VERY CLEAR THAT I DONT HAVE ONE, ive said this many times. Not sure if you are having a hard time with the language difference, you have multiple people using that account or are just repeating yourself like a parrot. Either way it doesnt make your company seem like they know what they are doing.

Also yes i know you have DhL but its ridiculously priced. Oirc its like $40 and no one will use that. If you dont have a reliable shipping method then you will lose all yoir customers. Might want to contact DHL and set up better pricing or you can kiss your customers good bye. We are all sick of horrible foreign shipping and moving towards paying more money tp get stuff in the courtry which we live in.

Hi strongest2004,

ā€œShippedā€ means the products be packed and be truly passed to the postal office, all necessary documents and fees already provided and paid, and the postal office certainly received the package. Weā€™ve never made the fake shipping and will never make the fake shipping. For some feedbacks about not long before some of our users canā€™t get the tracking infos for about 1 week time after we shipped, we have communicated with the postal office and their reply was that time there are some bugs in their system so a part of the users couldnā€™t check after shipped. We were sure that all the packs shipped during that time have been received by postal office, it was said because of the bugs of their system the packs during that time have overstocked in the postal office.
Sorry for the issue and weā€™ll promise that we never made a fake and will never make a fake shipping, thank you for your question and supporting.

GearBset

To Germany Belgium post or Netherlands post is fastest.

I have an order sent with HK post which is on its way since months.

you have to mention that in Germany the customs are very strict (and slow) :wink:

i know HK post delivered in 7 days and customs took 5 weeks for clearanceā€¦.

I had never problems with customs(I get hundreds of packages from Asia every year), that depends on where you are.
They also just need some days for their work and if I have to pay tax I just need to send the Paypal invoice per email to them and will get it 3 days later with the normal postmanā€¦
The only thing I wonder are the stickers with productsafety markedā€¦?
ā€”ā€”ā€”

My experience with parcels is from gearbest, different vendors have different results, bpost was the fastest(10 days) untracked mail I ever had and it was through GB, Even tracked post takes normally 3-4weeks minimum. HK from GB was or is slow.

I have not ordered with NLpost from GB but I do order from banggood with it all the time because it is the fastest cheap option.

Gearbest if you could use AuPost for shipping to Australia, I will be very impressed. Only 12 days transit.