I've got an order that shipped over a week ago and I haven't received it either. I normally get items in 3 or 4 days.
The status doesn't update and when I sent an email inquiring about this order I received an email that said "Congratulations we have received your payment" and that an agent will contact me shortly even though it's been 24 hours since I sent the email.
I have a feeling my order was returned as well although the shipping address is correct and I've had no problems in the past.
The email didn't even say Tmart in the sender area until after you opened it up. Normally I wouldn't open up an email from someone I didn't know especially with a heading like "Congratulation".....
The order included a lithium-ion battery. I wonder if the Post Office inspects and rejects packages due to lithium batteries?
It came today after I posted this email. So order time is still fast in my limited experience. Communications both via the status update system and via email is a little weak.
I sent an email to Tmart through their website and the response I got about "Congratulations we have received your payment!"... was from service@tmart.com nor did I ever get a real response from anyone.
There's no problem now but if anyone needs to have a conversation in English it may take some doing. As you can see on here. I just posted about an email from Tmart and the response on here (up above) was to contact Tmart!
Yes, it is true that we need to improve our communication skills.We are so sorry for any inconvenience caused in this incident.Sometimes, the email you sent would go into our spam, which we can not check to see in time.If anything happens again like this, you can send the email to us.Also you can chat with our online staff on the live chat.They will help you to deal with the problem timely and in a proper manner.If have any questions you can send to customercare@tmart.com .Good day .
I ordered a 5 mode trustfire F20 from Tmart order number 21193398
I got the order very fast and am very happy with the shipping time but unfortunately I received a one mode version of the light could you please help me get the correct 5 mode light that I ordered?
Sherry I asked live help on Tmart to help with this problem and they told me to ask you on the BLF forum but as soon as i posted the question you logged off.
I have a feeling they keep an English speaking person on standby at the forum to try to gain some semblance of customer service. We have gained a reputation of making or breaking the flashlight sales of these budget flashlight vendors. Look at the DD thread for instance what did we buy 70-100 lights.
Sometimes they need to learn when to stop digging the hole :) Obviously my email didn't go into their spam folder :) I almost deleted theirs to me due to the fact that their company name didn't show. It came from "Robert" and said "Congratulations we have your payment". I don't know what made we actually read it before deleting it as I would normally do.
It's funny that they have someone on here to help (their reputation) but making up stories that make no sense isn't helping (them) :)
I contacted them via their email. Then they come on here and suggest that the email went to a spam folder but the next time I could send my email to them and they would help me. WTF?
If they have a spam folder how can I or anyone send them an email? They have no spam folder however and actually did answer my email. They just do it with an email that starts out "Congratuations...we have received your payment" :)
Really, they (and all Chinese vendors) need to either have no interaction with their customers (and see how long they stay in business) or get a few people who actually understand English. Just being able to type a few sentences is worse than no response.
It's just gibberish. They make up a story to save face. There is no spam folder. DD is no different however. At least Tmart is fast and ships from the US.
Sherry actually sent me a packing slip to return the 1 mode F20 for free and she is going to send me the 5 mode F20 that I was supposed to receive in the first place. I will update in a couple days if it arrives in working condition. Thanks Sherry
I bought 2 mini Dav cameras and they both came with missing parts it took days before i could get Tmart to agree to send 2 new ones well the 2 new ones arrived in worse condition they were not only opened but also no chargers like the first 2 and missing parts. They have a US base factory i had written numerous emails and it takes several days before they answer and they do not seem to understand what you are saying. I give them no stars . and do not know who to contact to get this dealt with they are useless and lie. . I used Pay pal now I will contact Pay pal .
i should annouce that i am not good at english before i say something, Tmart did wrong absolutely, but there exist someone take pleasure in other's misfortune, or you may say it deverse. whatever, i always compare the DX with Tmart for many items and purchase gadgets seldom have something to do with Flashlights.
this should be a good new for somebody here:http://www.dealextreme.com/PartnerProgram/BBSMarket.dx and you will get it why the vendors devote to the forum spreading. and tmart exactly is a new company so that it made a joke like put your email address in the spam box. but to me, if some vendor can offer the real istate(or some thing moderate) and in a low price, forum is the right channel for them and also good for us. to maintain a win-win mode, i hope tmart can deal with the situation what they responsible and we are also would not leave it behind.
What it means is that if there is even a small possibility that we might band together and buy 70-100 lights at once from them than they would be more likely to pay attention to what happens on this forum with some hope that they may get the big 70-100 light sale from us some day.
I received my replacement light today from Tmart and it is exactly the same light I sent back a one mode Trustfire F20. I ordered a 5 mode Trustfire F20. Now what do I need to do to return this light again so I can receive the correct light that I ordered?
Thank you for your advices and supports, in order to serve our customers better, our return policy has been optimized(Such as Defective Item,Unauthorized Return,Missing Item，Shipped but not Delivered，DOA， Wrong Items Received，Unsatisfied Item etc.). We also have updated features services: 90-Day Money Back，180-Day Product Warranty,Compensation First.The details information you can check on Tmart's Return Policy.If have any questions/advices,you can contact us at customercare@tmart.com at any time.
