FastTech do not deliver my paid items

I believe you.

I have one from aliexpress - 60 days, and it has only "insert item into bag" status.

Seller is crying and convincing me that everything will be ok.

This has already been stated, but again:

Don’t blame Fasttech for battery shipping problems. It’s not their fault, nor any other vendor.

If you order batteries from China, plan on waiting three months. If it shows up earlier, you got lucky. Period.

They must be late paying their bribes because their batteries seem to get tied up in customs more than other sellers. The last time this happened to me, I gave them the benefit of the doubt and didn’t file the dispute before the 45 day mark. But they are a legit vendor, and I have a long track record of good experiences with them, which I can’t say about many other Chinese sellers.

My Samsung 14500 cells finally arrived after 50-something days—really close to the 60 mark IIRC. So there’s still hope yours will arrive.

+ 1.

It happens to all China-based vendors, sometimes even with non-battery items. “DHL-it”, if don’t like unpredictable waiting times.

problem was I paid for air and then promised by CS, end result was surface shipping which was a total lie.

Well, that’s a different story then.

I’m very pleased with fasttech honesty. Ordered batteries, Philippines post. Been about 60 days (so past the PayPal claim period, which I didn’t submit), and fasttech just refunded saying there was postage problems. The tracking number showed them in Philippines for a long time. It shows them still there. So while I didn’t get my batteries, I got refund where if they chose , they could have kept my money, but they were honest and refunded.

You have been lucky. I’m now at 50 days after I paid. I asked FastTech to do something to help. Received the same answer once more this morning the “please wait” again and again…

My tracking number is stuck in philipinnes too.

I guess somehow they know mine won’t be delivered ( maybe returned or notified they won’t be posting it). At least their actions with me show they are being honest.

Hope they will be for me too !

I just got a torch delivered to Australia only took 2 weeks, I’ve considered getting batteries from them as they are slightly cheaper than banggood, but I know better than that

Aliexpress has the advantage in this situation, they can extend the protection date quite a few times with both parties’ consent.

I received one Aliexpress shipment containing phone battery at almost 80days as well. Not the best time using surface but the good thing is, seller can still sell batteries and buyer can still buy them, and not forgo buyer protection.

Might have been me with the sk68 :wink: I can’t confirm though!

Yeps :slight_smile: Was me :stuck_out_tongue: Here is the linky!

Ordered Jetbeam torch and 18650 batteries in July, order still sitting with Philpost going nowhere quick, logged a Paypal dispute and Fasttech refunded tonight. 18650 batteries seem to be a nightmare for air freight.

Fasttech is pretty upright about things. They will straighten things out sooner or later, paypal dispute or not. Thing is if they think it might still be deliverable they will ask you to wait. In my case they turned up. It would suck to wait all that time and at the end just get a refund. Your still without batteries and have to re-order.

They refunded because they got package physically back.

I’m still on the fence about FT. My first order arrived in two weeks but one of the lights wasn’t what I ordered. My second order was confirmed lost. No their fault. But issues were resolved promptly.

Full message:

Thank you for ordering FastTech.com.You have selected Philippines Post to ship one of the recent orders you placed at FastTech. Even though FastTech shipped your package as quickly as we could, we are sorry to tell you that your package has not made much progress at the shipper.We deeply apologize for this. FastTech has removed Philippines Post as a shipping method to prevent further problems with them and instead of making you wait further, FastTech would like to cancel your order for a full refund according to your order’s payment method to facilitate the process. If you still want the item, please simply order those items again. External battery can be shipped by registered surface mail via Hong Kong post only at the moment. This shipping service takes 45-60 days for delivery typical. You may order external battery separately in this case. For other items, the available airmail shipping service will be offered for selection in checkout. As this ticket is served for notification purpose only, we are closing it now to avoid redundant tickets. If you have not received the refund within 24 working hours from this email, or you have any questions with the refund, please kindly open a new ticket and we will check on it. Thank you for your time and understanding.Kind regards,

I wish this thread was retitled with a more neutral title seeing as how it reports both problems and good results from FastTech. What I find silly though is that there are categories of items which have the battery shipment restrictions on them listed by FastTech but which do not have batteries in them as shipped. I am referring to USB Power banks designed to take customer supplied 18650 batteries. Apparently due to the fact that there are versions or options that can be ordered with batteries ALL versions of those are classified as surface shipment only devices, even the ones shipped empty. DUMB!