Rating: GearBest.com [AVOID]

If you buy a item expect a £35 and up postage fee and in most cases more. Also I was told I would get a full refund and nothing has arrived after a week.

Buyer beware

Paul R Butcher

I don’t understand why gearbest can’t give me a straight answer. I bought a olight m10 off them on the 23rd. They told me yesterday they haven’t sent out the light because it’s been holidays. I was a little annoyed because they had all that time to send it before the holidays. But oh wells. Shit happens. Now today they tell me they didn’t have the light in stock and they restock today. So they will send me the light in 7 days.

So they tell me different things. Make me wait this long, now they say they got the light in stock. They can’t even take faster than 7 days to send me my light that I bought 2 weeks ago.

8 days to prepare the order for shipping. Claiming 12-25 days for delivery from today.

Also found the full price on the shipper instead of the group buy price.

Will update on the actual arrival. Routed through the Netherlands Post.

Third order from GB with selected “tracking number” and “add shipping insurance” is shipped (or not?) without tracknumber. WTH, GearBest? |(

Hi sturr,

I’m really really sorry about that :frowning: , could you please PM me with your order number, so that I can check it for you.

Best Regards,
GearBest.com.

PM sent.

my order (from the HC50 GB) is still tracking via NLPost as “this item is pre-advised”…… what does that mean? I’m thinking it hasn’t even shipped yet although the email from GearBest says shipped on Sept 30th… Not impressed or thinking this is going to turn out well.

Hi 98dinan3,

Because the weekends, sorry to reply late, I have replied your private message, please check it.

Best Regards,
GearBest.com.

After receiving a voucher for compensation about a previous order that should be canceled and i paid also extra 2 dollars for tracked shipping i made a new order…Quess what?…I paid also 2 dollars for tracked shipping and again gearbest send it via Flat rating.When i said it to them they said that I chose Flat and the usual excuses that did not understand…After also numerous emails they refund my 2 dollars,thank god.So some Quidelines for new customers and old.BEWARE!!!…When in your order have a reference number it is not the tracking number and if you pay for one check if it was send via REGISTERED…In 2 out of 3 orders of mine i paid and did not get signed shipping…It is something that is considered fraud by gearbest and ask to get your money back.PAY only with Paypal to be secured in the end.EXTRA INFO: For a previous order i received a full refund after writing a negative review and was asked to change it…but when the problems from the begining arise they did not offer any refund that i asked…3 weeks changing emails telling me to be patience,saying sorry,cannot do anything than that and all this goodness…Conclusions are yours

Hi Tantalord,

I’m sorry that we have bothered you so much, besides, could you please PM me with your order number and detailed information about the issue, I will check it for you.

Best Regards,
GearBest.com.

I received a refund for the tracking number for this order(PM’ed),but i a really sorry and frustrated because i pay for something i want and the same mistake is made all the time.A company that respects customers,care for them and should not make these kind of errors.And if anything goes wrong there is always a very long delay,talking with customer support was not a good experience for me and for the first order to come to an understanding took 20+ emails and over 15 days to do something that could be done in 3-4.

There are stats that are used that show the percentage of customers that will follow through and those that can’t be bothered. It seems that these guys just try to wear you down and hope you go away and they can keep the buck or two.

They say, Don’t worry we are working on it and gradually we will get it right.

That doesn’t cut it. I want it right, NOW. No more BS, just do it.

Tracking numbers that don’t exist, chasing them down for pennies. I have better things to do with my time.

The people in this forum seem to be above average intelligence to me, so wise up and just stop using this company.

I have two orders coming, but until I hear them singing a different song I’ll do my shopping from a reputable vendor. I am willing to pay more as long as I can TRACK my orders and not wait months.

I am new here, so maybe I just don’t get what goes with ordering this type of merchandise. But, reading the comments here shocks me. (pun not intended but I like it)

Hi Tantalord and Upstate Matt,

I’m really feel sorry that we have brought so much trouble for you, GearBest really has many places needing to improve , we are may not the best or perfect, but we are trying to be better. When you stay in BLF for longer time, you will know us better, hope you can like us in the future.(About the tracking issues, if the order should be with tracking code but not, it’s because our recently system bug, if it happens, we will refund or gift a coupon after contacting us)

And Tantalord, other updating information I have PMed you, please check it.

Have a nice day.

Best Regards,
GeaBest.com

So if you know the bug,you should inform customers not to pay for tracking at the site,or disable the option when the checkout is made,or automaticaly refund the fees for every order that requested tracking and paid for it.I made two orders in 14/9/2014 and one in 6/10/2014…A bug should take less to fix.But customers that are not aware pay and do not get what they should and many of them will never know.Some actions should be taken for the company’s credibility,so you could be better and make customers trust you,and not writing negative reviews.

Im ordered Olight S15 baton from gearbest which is cheaper than somewhere else. Unfortunately it took about two weeks to them to ship ‘in stock’ item. i’m cancelling the order and requested for refund. Now need to wait for 3-10 days more to get my money back. I thought paypal can proces the payment instantly. why you need to keep that money? sorry of my english

Hi Tantalord,

Thanks for your advices, and GB is always on the way to improving, but sometimes because many reasons, we may don’t make all the thing right (Some problems are more complicated than what you see and think), but we will try our best to fix things right that we can. We may do not satisfy all the consumer, and still have many problems, but once you have more deals with GB, you will find the progress that we have made. And really sorry for this time we have bothered you. And if you have any order problems, please be free to PM with your order number, I will be at your service. :slight_smile:

Best Regards,
GearBest.com.

We placed an order with Gearbest on the 5th of October, 2014. Our card was immediately charged. However we have still not received the items that were ordered.

I have sent well over 10 emails to the company inquiring as to why this order was still processing 10 days after it was placed. The companys reply to us was, it was delayed due to holidays and will be sent the next day.

The items were still not sent out the next day. Needless to say I requested a refund for our purchase on the 16th. I was told that the refund had been processed. Upon checking the Gearbest website the order is still processing and no refund has been issued to our company.

Strange that I had to ask for this info when it appears that a clicky on the order page indicates tracking info.

My first order arrived yesterday. My second order was labeled “shipped” in my order status on the webpage. The tracking info tells me “preadvised.”

What does “preadvised” mean?

Matt
My experience tells me that the tracking number they provide it is NOT the correct one….Usually gearbest post flat and they they give the shipping label as the tracking number even if you pay 2 dollars for tracking.They know the bug in their system and they have not corrected it.The person in charge stated it above.
You can see and write your reviews here: http://www.resellerratings.com/store/gearbest

I wouldnt worry too much about the status ‘pre-advised’. I get a similar status in USPS tracking from the USA, last two items from the US have been that way (Pre-Shipment Info Sent to USPS). My guess is it means the seller has printed the label to attach to the package setting the pre-advised status. But its not in transit, yet, merely the seller has stated their intention for it be part of a shipment, and the carrier approving the individual bar code or some such.

If you send the occasional thing, you would contact the carrier and get your label from them. This might be done over the counter, or you might do it online/on phone, and then print the label off your PC. But if you sell regularly, you probably have an account with a carrier or several, account holders usually get better prices that way too, and thus print your own labels possibly using software from the carrier but that would update the carrier at the same time. The item could be sitting in a warehouse for a while though, or the carrier might pick up once a week from certain areas etc.

One of mine took a week to leave the US after being received by the carriers first depot. Another was paid for using PP on the 12th of Oct, it made its first check point in the tracking on the 18th but as yet has not left the US. Maybe they post once a week. And no, it was not from someone on here.

Im just talking about that status ‘pre advised’, nothing else. I have no idea about GB tracking habits or if the numbers are legit. But that status, or a variant, is fairly normal.