Rating: GearBest.com [AVOID]


LuckySun D80 CREE XML-U2

This was my first order from Gearbest and I received a DOA flashlight. I contacted them and they want an additional $5 to replace a DOA flashlight. I sent them a video showing the issue.

I’m still waiting for my second order (Nitecore HC50) to arrive. Hope it isn’t a dud too.

Needless to say I will not be making any further purchase from Gearbest once I dig into my pocket and pay their ransom for a working flashlight that was a so so deal to begin with.

My batteries (keeppower 5200mAh) arrived packaged only in foil, dropped in to bubble bag, 4 pieces… No nice box…

I thought my D80 was DOA also, but it was just the battery tube not tightened properly… Tightened up the front end after lubing the threads and it lit up. The threads were dry and the parts were not threading into each other all the way.

Other than that, the D80 is performing well so far. Using it every night. Love the size and it throws pretty good for such a compact reflector.

Hi The Grand Pooh-Bah, I’m sorry about this issue, could you please PM me with your order number, thanks.

Hi Tanner, thanks for making it right.

Hi maciex93, I’m feel sorry about it, and beg your kindly understanding, hope the batteries work well, if the batteries isn’t work, please be free to contact me.

When I tried to buy this UV light for the $7.27 that it sells for, in the cart it posted at $8.28, why is that? Also any comments on the light?

http://www.gearbest.com/led-flashlights/pp_96075.html

Hi brad, please try it again, it’s now right.

Batteries are ok, I tested them.

Thanks

Hi maciex93, thanks and hope you can enjoy it :bigsmile:

Over two weeks to dispatch an 18650 cell…. Not impressed as that cell is to go with a light ordered at the same time in November…

If they could get it together with the shipping they could be a good supplier.

I ordered (order number W1410051119473928) this Osram Headlamp last 06 October 2014 along with other items and got my parcel this morning.

I was happy with my little headlamp though its was not really bright when I installed an alkaline AA battery in it. Since its specs at GB says that it also takes 14500 cells, I installed a Sanyo UR14500P in it. It lit for a while then it went off. When I opened the battery compartment, out went a very unpleasant smell as if something putrid was burned.

I opened the zooming head and this is what I saw.

The middle part (an IC) of the driver was burnt and it smells really bad till now. :frowning:

I think GearBest needs to correct the specs of the headlamp. Others who would order the same could suffer the same fate or worse - cause a fire.

That’s a bummer. Wait over two months for a headlight and it goes up in smoke the day it arrives.

Hi Nightbird95,

I’m really sorry about it, could you please PM me with your oder number, thanks.

Man, when are you going to get your shipping straight.

I paid extra for SG post, which normally takes under 2 weeks to ship to my address.

Order waited on processing for 6 days, and then GB sent with NL POST anyway. NL Post shipment normally takes 1.5 months to get to me! Now I’m even going to have to wait an extra month even when I specifically picked my method and paid the extra fee.

What’s the point in paying extra to pick shipping when you’re gonna ship them however you want anyway.

Hi Pulsar13,

We send out the order by our own shipping department ( I’m sorry we can’t be a courier by ourselves, we are not professional about it ) , as there are many procedures, so it will take some more days to ship the orders out. ( it usually will take about 3-5 business days)

As for the there are many festivals and holidays recently, so it will take more time for the order to reach you. ( Whatever, could you please PM with me your order number, I will add this feedback to our shipping department department).

Hope you can receive it soon, Have a nice day. :slight_smile:

You are not seeing the issue? Let me put it step by step.

1. GB offers choice of shipment for extra fee
2. I pay extra fee and pick my courier
3. GB ignores the request and ship different courier
4. GB keeps the extra fee anyway

Really, you see no problem here? Both you and CS gave the same “don’t worry it’s the same” message.

Great prices, but woeful shipping times.

Made an order on 1st Dec for an item that was in stock, received a “tracking number” two weeks later, then yesterday “tracking status” finally shows up as “pre-adviced” … which I take to mean the item hasn’t actually shipped yet?

Was also told initially that my address did not exist, so I provided an alternate address … then when the tracking number gets e-mailed through the details show that the item is going to the “original address” that they said didn’t exist! Worse still, I checked with CS here on the forum and they “confirmed” the shipment is going to the alternate address!

What the … ? Never had so much trouble before buying from ANY other vendor worldwide.

CS, I’ve PM’d you again a couple of days ago to confirm whether the items have shipped, and also which address they are going to. Please respond, thanks.

Initial post updated. Thanks for the comments.