Rating: Kaidomain.com

They issued refund, thank you, KD!

My most recent order arrived yesterday about a month after ordering. That should be acceptable from a Chinese vendor, but maybe I've already been spoiled by Lightscastle and Fasttech.

Shipping was fast, customer service seem to answer fast. Good selection of drivers and some DIY stuff.
I never got the lens I was supposed to get. Customer service is not good. They served me some lies too and had no faith in me as a customer. They did not have faith in my 4 different vernier calipers (2 digital) 3 rulers, or 2 flashlights…
I dont bother with the whole story. But I had lots of issues over a small low value product. I took pictures, made video and yet they did not manage to solve the simple issue of sending me a 28mm AR coated lens… I just gave up on their customer customer service…

2/5
Not recommended…

Placed an order on 2/20 got my 501b on 2/25. Nicely packaged and was surprised with the brightness of this model! :beer:

My first order with them. Ordered a KD 8x7135 V2 LED Driver 3040mA 17mm and a triple Nichia 219A 20 mm star with optics included. Order arrived two weeks later, rather fast. All is good except they forgot to pack the optics, without them I can’t finish my project light. Now their CS response to my inquiry about the optics is “you already received the order?”. I ordered with tracking so they could have checked themselves as it shows delivered. sigh I hope I get the optics soon.

hallo.for christmas sale for our typical shop in my city we ordered –130 pieces of sipik sk68 with REAL Q5.with no logo,all 3 modes,all with 14500 acu.together with around 50 sk68 with xml t6.,which is real pocket rocket.ALL i controlled-especially the zooming system.we need really cheap,but good,consum orientated flashlight.and all are in perfect conditions.the led is in the middle-exactly,where it should be.all 3 modes,no problems with clip( which was the first problem on many sk68 clones from ebay)….i used dhl,what i paid for-this i get and i cant be happyer…what i as the highest plus,is their very nice and helpfull communication on chat or skype,very helpfull custom service!!! finally it was easy…
i recommend this eshop and iam waiting for my next order:)))

I have ordered from them twice in the last 3 months.

Pro…
No problems with my orders. The parts are what I expected.

Good selection of drivers, reflectors, and lenses.

Con……

Shipping took 18 days first time, 29 day second order. Not as bad as some, but could be better.

Lots of items listed that throw you off when you think you found that part you need……….
“SOLD OUT”………. |( well, guess not.
Why not put those all on the last page or together somewhere instead of scattered through-out the other listings?

Recently ordered a KD Buckle, and it was here lightning fast - fastest delivery of any East Asian seller recently. Beautiful little light, too - excellent workmanship, and for $5.00!. It makes me laugh at claims that $25+ lights can’t be made excellent “because they’re so low-cost” (cough…Manker…cough)

They have a pretty large thumb down from me, registered and wanted to make my first order but I am constantly getting this error:

contacted them and they just sent me email where I should pay, yeah right, like I am just going to send money without any proof that i ordered anything.
Also, I was not able to find address book where I can store shipping addresses!

Ordered XP-L HI V3 1C tint and am very happy with it, took about 3-4 weeks to get here, tint and brightness are as advertised.

Order created date: 3/27/2016 6:37:55 PM
Status (at the moment - 04/04/2016): Order pending-packing.
:frowning:

I’ve an order from 3/22 with the same status (Order Pending-waiting to be packed), but the recent PostNL tracking shows “Arrived at sorting center”, so the last Kaidomain status seems not to be always correct.

Hi friends,

I am sorry for the updated problem of our delivery status.

I guess your package that is contained battery and shipped by NL post. The delivery status will not update in the real time. We need to wait our logistic courier update the delivery status to us and our system will change automatically.

We would improve our delivery status and update the delivery status in the real time.

Please don’t be worried. If you have any question, you can leave me a message or send the email to sales@kaidomain.com for any further inquiry. We would help to solve our problem.

Best Regards

Ban

Hi Testerx

Sorry for the delayed of your package.

You can PM me your order number or send to sales@kaidomain.com

We would help to see what is the matter with your package and help to solve out the problem.

Best Regards

Ban

I’ve checked. Result is: There is no record on the subject item.

I’ve sent an email. The reply is: Since there is three consecutive public holiday in China (Qingming Festival), some package maybe delayed for some days.

Looks like they forgot to send my package. They sent it now after a month only because I sent them email asking about it. In my account order was marked as sent.

:frowning:

Ooh, that reminds me to pursue the reflector and pill that never arrived!
Ordered months ago… :person_facepalming:

Overall KD have been good to deal with but things are just that bit slower to arrive than what I get from GB or BG In amongst all the purchases made at KD, there is only 1 lost shipment of batteries that still haven't shown up since April so I'm writing that $12 off as an anomoly and giving KD the benefit of the doubt that someone else down the chain did the losing (maybe even on my customs end)

But then again maybe "A dingo took my batteries"

Hi

If you get any shipment inquiry or delivery problem, please feel free to contact me or our sales support sales@kaidomain.com

I recommend you to pay US$2 to send by registered airmail (if your total order amount is less than US$15). It will have the tracking status to show where is your package. If the package lost or any other delivery problem, we can claim our logistics courier or see what is the matter with the package.

Due to the safeguard aviation security, there is some chance for the package that is inspected by logistics courier and take out the prohibited items or checked by custom. Therefore it will have some chance for the package is being opened. If you get any item is lost, please let us know. We will responsible for it.

Hope you can understand with us.

Thank you

Ban

So far I had no problems with KD store (AliExpress). And the issues that emerged (1 pill was not in stock and was replaced by other, after the seller contacted me; 1 problem with tracking that I was promptly informed about) were solved! Great quality products and goo costumer service, at least from my experience! :+1: