Do you guys order straight from the web page? Read somewhere that they have an ebay page.
I was going to order from their web page once and had a question for them, but could not find any email address or any contact form. I just got the feeling that they don’t want to be disturbed, so I went and got the stuff from somewhere else.
I have used the contact form on there web page, but i didn’t receive any response at all
There is a little blue “contact us” on the right side of the www.leddna.com page, if you click on the little arrow down icon you get to the contact form.
They do have an eBay store as well. I haven’t bought from them, but I was searching something on eBay the other day and LEDDNA showed up in my search results. I added it to my watch list, but I can’t remember what it was.
When I ordered from LED-DNA, I was notified every step of the way. Including when USPS was unable to make a delivery because of the storm. I have NEVER had such good service. All I ordered was 2-XHP-70’s
No i don’t have or had any mails from LEDDNA in my spam folder.
You say “as of late”, but my order was on Jan 23 thats not even a month ago. @dchomak when did you order? maybe Otanacious is right & this is a recent improvement.
Anyway i don’t have any problem with ordering from them again, they ship quick & have good prices. But i find it strange that some of us get so wildly different customer experiences.
I think dchomak just got their nicest order filler.
I have ordered 4 times spanning late December to the most recent about a week ago. I always got “order received” “order pending shipment” and “order shipped” but nothing after that.
I've had two orders placed on Jan. 12 and Jan. 15 and both had notifications; Both of them were $20+ worth, and I had a tracking number on them.
I also had an order on 12/27/2014, but did not receive any notifications other than confirmation. Maybe it was a scheduled upgrade to happen at the start of 2015?
I didn’t get tracking and didn’t realize they were in HK so I began to get worried but the order showed up in 3-4 weeks. Ordered from link posted in the XPH thread and received order confirmation, processing, and shipment notices. Without tracking a check of the website only came back with “shipped”. CNQG is the only one I regularly have poor initial response from(orders don’t register or no confirmation even though paypal shows payment) but their orders have alway shown up anyway.
I believe they also operate as LCK LED. I currently have a similar problem. Gobs of emails resulted in “Sorry, lost your order, will ship tomorrow”, “Lost your order, will ship this afternoon”. All bull. It’s all documented in its own thread: LCK LED Bad Experience on this page.
Looks to be a lottery with both sites. You either get great service (shipping from Hong Kong can be fast!) or silence, and false promises on the rare occasions where they do respond.
In three days I can escalate the dispute to a claim and PayPal can deal with them, though I have a feeling they know how to game the system to keep my money as long as possible, or if they do ship, it will be via boat. I already bought (and received) the products from other vendors, so it’s not like I need what they have anymore.
Some have bad experinece and some good and all with the same seller. I have bad experience. I’d say it looks suspicious enough to make you think twice about ordering from such sellers.