I have used the contact form on there web page, but i didn’t receive any response at all 
There is a little blue “contact us” on the right side of the www.leddna.com page, if you click on the little arrow down icon you get to the contact form.
Turned out to be browser related. I tested with a different browser and can see it.
It may be a browser issue, but still, I didn’t get any sort of reply ever from LD using the form 
They do have an eBay store as well. I haven’t bought from them, but I was searching something on eBay the other day and LEDDNA showed up in my search results. I added it to my watch list, but I can’t remember what it was.
When I ordered from LED-DNA, I was notified every step of the way. Including when USPS was unable to make a delivery because of the storm. I have NEVER had such good service. All I ordered was 2-XHP-70’s
That is so strange, the only notification i got about my order was the paypal receipt, nothing else at all.
The only other seller i have run in to that don’t send anything at all (besides the paypal receipt) is dealmetic.
Made sure they didn't land into the spam/junk folder? Some of my notification emails landed there.
I'm going to be placing a nice order of 6 XM-L2s on copper and sinkpads as well as some XP-Ls on sinkpads after the CNY and Lantern Festival holidays.
It seems they probably overhauled their back end system as of late, resulting in the notifications. Good on them!
No i don’t have or had any mails from LEDDNA in my spam folder.
You say “as of late”, but my order was on Jan 23 thats not even a month ago.
@dchomak when did you order? maybe Otanacious is right & this is a recent improvement.
Anyway i don’t have any problem with ordering from them again, they ship quick & have good prices. But i find it strange that some of us get so wildly different customer experiences.
I ordered Jan 27, received Feb 11
Ok, that is a very similar time frame, but it is at least possible then.
I think dchomak just got their nicest order filler.
I have ordered 4 times spanning late December to the most recent about a week ago. I always got “order received” “order pending shipment” and “order shipped” but nothing after that.
I've had two orders placed on Jan. 12 and Jan. 15 and both had notifications; Both of them were $20+ worth, and I had a tracking number on them.
I also had an order on 12/27/2014, but did not receive any notifications other than confirmation. Maybe it was a scheduled upgrade to happen at the start of 2015?
One of my orders had a tracking number, but I didn’t get those emails. Once I got “Order Shipped”, I just tracked it myself with the tracking number.
The XPH goes in the second pill for this:
The 4 XPL’s go on a 20 mm copper quad board with Khatod optics in another DIY brass light I’ve yet to show.
i just got a email saying your package will be delivered today ? its been so long i for got what i ordered from them :)
I didn’t get tracking and didn’t realize they were in HK so I began to get worried but the order showed up in 3-4 weeks. Ordered from link posted in the XPH thread and received order confirmation, processing, and shipment notices. Without tracking a check of the website only came back with “shipped”. CNQG is the only one I regularly have poor initial response from(orders don’t register or no confirmation even though paypal shows payment) but their orders have alway shown up anyway.
BLF15 expired yesterday :( Time to get Billy to reinstate it :)
I believe they also operate as LCK LED. I currently have a similar problem. Gobs of emails resulted in “Sorry, lost your order, will ship tomorrow”, “Lost your order, will ship this afternoon”. All bull. It’s all documented in its own thread: LCK LED Bad Experience on this page.
Looks to be a lottery with both sites. You either get great service (shipping from Hong Kong can be fast!) or silence, and false promises on the rare occasions where they do respond.
In three days I can escalate the dispute to a claim and PayPal can deal with them, though I have a feeling they know how to game the system to keep my money as long as possible, or if they do ship, it will be via boat. I already bought (and received) the products from other vendors, so it’s not like I need what they have anymore.
Some have bad experinece and some good and all with the same seller. I have bad experience. I’d say it looks suspicious enough to make you think twice about ordering from such sellers.
Still waiting to get my 4 XHP 50… website showed it shipped