So in summary:
You got some bad service
You wrote a bad review about them
They put you on a list of people NOT to do business with
You changed the review to positive
You tried to order more from them
They cancelled your orders
You “opened 5 tickets… 9 chat sessions… and 2 emails…”
They refuse to sell to you.
While I’m sure it’s frustrating, I suppose you will just have to find someone else to give your business to?
Don’t let it get to you - there are many other vendors to buy stuff from.
Putting myself in their shoes, I can somewhat understand their point of view.
This should be here .
Also, you won’t find many sympathetic users here, a lot of them are, to put it mildly, friends with Gearbest. What has happened to you happened to me, my order was cancelled without notice, check here .
Just stick to the stores that work, pm me and I’ll tell you what works for me, I don’t want to make people think I’m advertising for one or another. GB was good for a while but sorta went downhill.
@Jaidmaster if you haven’t understood my first post:
I got some bad service.
I wrote a bad review about them.
I corrected my bad review about them and recommended their shop.
They finally sent my orders.
They took for a second time (2 months later after my first 3 orders) the money from my account.
They gave me back the money, but I had to pay some banking fees because of this error.
I placed a fourth order, which was fine.
Then, the next three orders were cancelled.
I tried everything to fix the problem.
I lost my fidelity points.
@DanielM As I wrote in my message: some people prostitutes themselves for couple of dollars. Quite pathetic, but that’s life
I'm with the last response, don't let it bug you too much. I see dealing with chinese sellers as a bit of a gamble, part of the deal of them being so cheap. Sometimes I'm lucky and get good stuff and then I'm happy, sometimes I get crap stuff and I'm pretty annoyed. But I do not stay annoyed for too long, and it never helps to ban sellers: they will not care and you loose more and more options.
That said, I did not know that chinese sellers maintained blacklists :-(
People would spend time sorting out 5 tickets, 9 chat sessions, and 2 emails?
Who should do what in response to which, and do what else in response to the other ones?
If you want attention, be careful not to cost them more in paid staff time than they could hope to make having you as a customer.
You need one simple statement, in one place, and patience.
yes, because there were answer like: “I will check it for you” or “our manager not in the office now” or “you could send the mail to us” (of course without any answer).
I knew I was fooled, but I gave 10 days to solve this problem.
And that’s only assuming you use simple words and keep all your messages in one, single ticket.
They have the same problem with their suppliers that we have with them.
Open one ticket, and one person there has to eventually understand it weil enougn to explain it to wherever they get the item.
Then someone at that end needs to figure out the problem and pass the word back.
Nobody really knows what they’re selling, til they hear from us.
Not to mention they can’t breathe over there most days.
Guesstimate what their actual profit is from interacting with you.
Try to increase that to encourage them.
Nobody’s explained capitalism to them, they’re making it up as they go.
They’re up to, oh, Dickens and choking coal smogs, remember.
They have a ways to go yet.
Erm, I don’t want to sound too accommodating or appear to be advertising GB, but this year, I have had only positive experiences so far. I don’t want to be posting what I purchased but I did quite a few purchases and I have been satisfied.
I am of course very sorry to hear about your negative experience and hope nobody has to endure such problems. But then again, you got your money back, so no harm done?
+1, ain’t that the truth. It is Not retail, it is Not even wholesale. More like buying something from a guy on the street who has “Rolex” watches under his coat.
I have had good very good experiences with Gearbest and ALL of the Chinese dealers, that you can think of. I have also had very bad experiences with ALL of the Chinese dealers talked about in our forums.
If you want a good shopping experience, go to your local retailer, that you can trust. Otherwise it's a crap shoot and that is the reality of the Chinese experience. I can also guarantee that negative reviews will get you ushered out the door, so to speak. That's the way it is. Doesn't matter if it's right or wrong, it's their way of dealing, so you have to learn to work around that, or don't take the chance. They do not like being told they are wrong or that their product is wrong, so dealing with that has to be done with diplomacy. It is what it is.
You should post a copy of this in the Rating: Gearbest.com thread. Such behavior is unacceptable. Attempting to manipulate reviews. And I’d bet they have been successful in manipulating some reviews. Fraud, deliberate deception to secure unfair or unlawful gain.
that is different, they are suing for slander, they allege the review was not factual. these guys want you to correct your review, regadless wheather it is true or not.
Come on, you know the companies suing don’t care if its true or not. They sue under slander because what else could they sue for? “Hurting our bottom line by sharing your experience online” = slander.
if they do have that menatlity, “Hurting our bottom line by sharing your experience online” = slander. they will lose, not just that case, but a counter suite as well. it would be very unwise and unlikely for a company that has a legal dept, to file such suite with no evidence. even if they do not have legal dept, they still need a lawyer to represent them, so they must consult with him before filing.
in the case you linked, looks like comapny has plenty of evidence, of customers not being honest, at least.
That case is just one of the most recent.
When threatened with a lawsuit how many people will want to spend money on a lawyer over an online review when they could just delete the review? When you have more money than the other guy lawsuits are very commonly used as a weapon.
but they do not simply want the review to be deleted, (it actually already is deleted) they want 65k, so it is definatly not “remove the review or will sue you”. this is “we want 65k, bacause you lied about us, and we can prove it, see you in court”.
but i do have to argee, if it is remove or pay case, people will definatly rather remove then fight in court. actually i can think of 1 sue happy company that we all know, it is one of the **fire companies, and it is not chinise.
